Returns

What is your returns policy?
Whilst we want you to love every piece as much as we do, we understand that sometimes things aren't just quite right. So it's OK if you change you...
Tue, 17 Jan, 2023 at 12:47 PM
How to make a Return - UK
Whilst we want you to love every piece as much as we do, we understand that sometimes things aren't just quite right. So it's OK if you change you...
Tue, 17 Jan, 2023 at 1:59 PM
How to make a Return - International
Returning an item(s) from outside of the UK is quick and easy. You have 30 days to return your item(s) from the date of delivery. Each item(s) you return ne...
Tue, 17 Jan, 2023 at 1:59 PM
I live outside of the UK - how do I return my item(s) back to you?
Returning an item(s) from outside of the UK is quick and easy. You have 30 days to return your item(s) from the date of delivery. Each item(s) you return ne...
Thu, 12 Jan, 2023 at 4:22 PM
What is your returns address?
Our address to send your returns back to is: Clipper plc c/o Amara Unit 1 Saxon Avenue Grange Park Northampton NN4 5EL Northamptonshire United Kingdom Ple...
Thu, 12 Jan, 2023 at 4:23 PM
Will you let me know when you've received my return?
Yes. We will send you an email as soon as we have received your item(s). We will send another email when we've processed your return and issued a refund.
Thu, 12 Jan, 2023 at 2:21 PM
Do you offer a returns collection service?
We don't offer a returns collection service outside of the UK. Please see our Returns & Refunds page for more information.
Thu, 12 Jan, 2023 at 4:23 PM
Can I exchange an order?
We are unable to offer exchanges. Please return any unwanted item(s) to us for a refund and place a new order for the item(s) you would prefer. Please see ...
Thu, 12 Jan, 2023 at 4:23 PM
Can I return more than one order in the same parcel?
Please return each order separately and include any packaging that forms part of the goods with your valid proof of purchase.
Wed, 11 Jan, 2023 at 11:51 AM
What happens if I return my item(s) outside of the 30 days returns policy?
If we receive your item(s) outside of the 30 days returns window (the 30 days is counted from the date of delivery) we are unable to accept your return and ...
Thu, 12 Jan, 2023 at 2:29 PM