Whilst we want you to love every piece as much as we do, we understand that sometimes things aren't just quite right. So it's OK if you change your mind - you have 30 days to return your item(s) from the date of delivery. Each item(s) you return needs to be new, unused and in its original packaging in a saleable condition.
Please note that we do not offer exchanges.
The following items cannot be returned:
Made to order
Custom products
Products marked as non-returnable within the product details
Earrings
Perishable goods
Oversized Furniture Returns
You have 14 days from receipt of your oversized furniture to return it.
The cost to return your oversized furniture is £100. Please note that any delivery costs incurred by the business or customer will not be refunded.
Items must be returned to us unused, in original packaging and in a resalable condition. If the item has not been returned in a fully saleable condition we reserve the right to refund on the item or deduct up to 50% of the original selling price from the refund amount.
Damaged or faulty items must be reported to Green2 at the point of delivery and signed for as damaged/faulty. If the delivery is signed for unchecked or not as damaged/faulty then you are fully liable for the goods.
Note: if you are unable to return an unwanted item within the 30-day limit due to restrictions relating to Covid-19 we will honour a late return as long as the item(s) meet the other terms of our returns policy for example; they are in a new and unused condition in their original packaging and in a saleable condition. Please contact our Customer Care team before the end of your 30 day limit to discuss this with us and arrange a late return.
