Support : Amara

Delivery

Delivery Methods

You can choose between these delivery options:

Delivery Service	Delivery Cost GBP (£)	Delivery Timeframe
Standard	£6.99	3-5 Working Days
Next Working Day Delivery by DPD Carbon Neutral Order by 18:00 (GMT)	£12.00	1-2 Working Days
Next Working Day Express Delivery by DPD Carbon Neutral Order by 18:00 (GMT)	£15.00	Delivered pre-noon 12pm
Nominated Day Delivery by DPD Carbon Neutral	£12.00	Excludes Saturday and Sunday deliveries
Oversized	£69.00	Please see product page for more details

Special UK Postcodes
These UK postcodes all have restrictions or additional charges, as described above: AB3, AB4, AB5, BT, FK17, FK18, FK19, FK20, FK21, HS, IV, KA27, KA28, KW, PA20, PA21, PA22, PA23, PA24, PA25, PA26, PA27, PA28, PA29, PA30, PA31, PA32, PA33, PA34, PA35, PA36, PA37, PA38, PA39, PA40, PA41, PA42, PA43, PA44, PA45, PA46, PA47, PA48, PA49, PA50, PA51, PA52, PA53, PA54, PA55, PA56, PA57, PA58, PA59, PA60, PA61, PA62, PA63, PA64, PA65, PA66, PA67, PA68, PA69, PA70, PA71, PA72, PA73, PA74, PA75, PA76, PA77, PA78, PA79, PA80, PA81, PA82, PA83, PA84, PA85, PA86, PA87, PA88, PA89, PH15, PH16, PH17, PH18, PH19, PH20, PH21, PH22, PH23, PH24, PH25, PH26, PH30, PH31, PH32, PH33, PH34, PH35, PH36, PH37, PH38, PH39, PH40, PH41, PH42, PH43, PH44, PH49, PH50, TR21, TR22, TR23, TR24, TR25, ZE

Delivery Surcharges
Due to size and weight, select items will require a delivery surcharge. You'll find the cost indicated on the product page.

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Europe Delivery Options & Costs

Please note: Final shipping fees are calculated at checkout based on the volumetric weight of the product(s), if the delivery country is changed this may affect shipping fees. The following delivery costs are shown in GBP (British Pound Sterling). Delivery costs are updated/converted to your selected currency at the checkout

*Orders exceeding 100kg in weight will require a Tailored shipping quote*

Country	Shipping Service	Shipping Cost GBP (£) Small Order	Shipping Cost GBP (£) Medium Order	Shipping Cost GBP (£) Large Order	Shipping Timeframe – Working Days (Min-Max)
Austria	International	£15.00	£24.00	£54.00	6 - 10
Austria	Express	£42.00	£48.00	£72.00	3 - 5
Belgium	International	£15.00	£24.00	£54.00	6 - 10
Belgium	Express	£42.00	£48.00	£72.00	3 - 5
Bulgaria	International	£24.00	£33.00	£72.00	6 - 10
Bulgaria	Express	£51.60	£57.60	£90.00	3 - 5
Croatia	International	£20.00	£27.50	£60.00	6 - 10
Croatia	Express	£51.60	£57.60	£90.00	3 - 5
Cyprus	International	£60.00	£102.00	£246.00	5 - 7
Cyprus	Express	£96.00	£120.00	£246.00	2 - 4
Czech Republic	International	£24.00	£33.00	£72.00	6 - 10
Czech Republic	Express	£51.60	£57.60	£90.00	3 - 5
Denmark	International	£24.00	£33.00	£72.00	6 - 10
Denmark	Express	£51.60	£57.60	£90.00	3 - 5
Estonia	International	£24.00	£33.00	£72.00	6 - 10
Estonia	Express	£51.60	£57.60	£90.00	3 - 5
Faroe Islands	Express	£60.00	£102.00	£246.00	3 - 5
Faroe Islands	International	£96.00	£120.00	£246.00	6 - 9
Finland	International	£24.00	£33.00	£72.00	6 - 10
Finland	Express	£51.60	£57.60	£90.00	3 - 5
France	International	£15.00	£24.00	£54.00	6 - 10
France	Express	£42.00	£48.00	£72.00	3 - 5
Germany	International	£15.00	£24.00	£54.00	6 - 10
Germany	Express	£42.00	£48.00	£72.00	3 - 5
Gibraltar	International	£20.00	£27.50	£60.00	6 - 10
Gibraltar	Express	£43.00	£48.00	£75.00	3 - 5
Greece	International	£24.00	£33.00	£72.00	6 - 10
Greece	Express	£51.60	£57.60	£90.00	3 - 5
Greenland	Express	£20.00	£27.50	£60.00	3 - 5
Greenland	International	£51.60	£57.60	£90.00	6 - 9
Guernsey	International	£6.99	£6.99	£6.99	3 - 5
Guernsey	Express	£12.00	£12.00	£12.00	1 - 2
Hungary	International	£24.00	£33.00	£72.00	6 - 10
Hungary	Express	£51.60	£57.60	£90.00	3 - 5
Ireland	International	£15.00	£24.00	£54.00	6 - 10
Ireland	Express	£42.00	£48.00	£72.00	3 - 5
Isle Of Man	International	£6.99	£6.99	£6.99	3 - 5
Isle Of Man	Express	£12.00	£12.00	£12.00	1 - 2
Italy	International	£15.00	£24.00	£54.00	6 - 10
Italy	Express	£42.00	£48.00	£72.00	3 - 5
Jersey	International	£6.99	£6.99	£6.99	3 - 5
Jersey	Express	£12.00	£12.00	£12.00	1 - 2
Latvia	International	£24.00	£33.00	£72.00	6 - 10
Latvia	Express	£51.60	£57.60	£90.00	3 - 5
Liechtenstein	International	£20.00	£27.50	£60.00	6 - 10
Liechtenstein	Express	£51.60	£57.60	£90.00	3 - 5
Lithuania	International	£24.00	£33.00	£72.00	6 - 10
Lithuania	Express	£51.60	£57.60	£90.00	3 - 5
Luxembourg	International	£24.00	£33.00	£72.00	6 - 10
Luxembourg	Express	£51.60	£57.60	£90.00	3 - 5
Malta	International	£60.00	£102.00	£246.00	5 - 6
Malta	Express	£96.00	£120.00	£246.00	2 - 4
Monaco	International	£15.00	£24.00	£54.00	6 - 10
Monaco	Express	£42.00	£48.00	£72.00	3 - 5
Netherlands	International	£15.00	£24.00	£54.00	6 - 10
Netherlands	Express	£42.00	£48.00	£72.00	3 - 5
Norway	International	£20.00	£27.50	£60.00	6 - 10
Norway	Express	£43.00	£48.00	£75.00	3 - 5
Poland	International	£24.00	£33.00	£72.00	6 - 10
Poland	Express	£51.60	£57.60	£90.00	3 - 5
Portugal	International	£15.00	£24.00	£54.00	6 - 10
Portugal	Express	£42.00	£48.00	£72.00	3 - 5
Romania	International	£24.00	£33.00	£72.00	6 - 10
Romania	Express	£51.60	£57.60	£90.00	3 - 5
San Marino	International	£24.00	£33.00	£72.00	6 - 10
San Marino	Express	£51.60	£57.60	£90.00	3 - 5
Slovakia	International	£24.00	£33.00	£72.00	6 - 10
Slovakia	Express	£51.60	£57.60	£90.00	3 - 5
Slovenia	International	£24.00	£33.00	£72.00	6 - 10
Slovenia	Express	£51.60	£57.60	£90.00	3 - 5
Spain	International	£15.00	£24.00	£54.00	6 - 10
Spain	Express	£42.00	£48.00	£72.00	3 - 5
Sweden	International	£24.00	£33.00	£72.00	6 - 10
Sweden	Express	£51.60	£57.60	£90.00	3 - 5
Switzerland	International	£15.00	£24.00	£54.00	6 - 10
Switzerland	Express	£42.00	£48.00	£72.00	3 - 5

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North America - Delivery Options & Costs

Please note: Final shipping fees are calculated at checkout based on the volumetric weight of the product(s), if the delivery country is changed this may affect shipping fees. The following delivery costs are shown in GBP (British Pound Sterling). Delivery costs are updated/converted to your selected currency at the checkout

*Orders exceeding 100kg in weight will require a Tailored shipping quote*

Country	Shipping Service	Shipping Cost GBP (£) Small Order	Shipping Cost GBP (£) Medium Order	Shipping Cost GBP (£) Large Order	Shipping Timeframe – Working Days (Min-Max)
United States	International	£30.00	£72.00	£150.00	5 - 8
United States	Express	£72.00	£90.00	£150.00	1 - 4
Canada	International	£76.50	£136.00	£255.00	4 - 8
Canada	Express	£127.50	£161.50	£255.00	2 - 4

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Middle East - Delivery Options & Costs

Please note: Final shipping fees are calculated at checkout based on the volumetric weight of the product(s), if the delivery country is changed this may affect shipping fees. The following delivery costs are shown in GBP (British Pound Sterling). Delivery costs are updated/converted to your selected currency at the checkout

*Orders exceeding 100kg in weight will require a Tailored shipping quote*

Country	Shipping Service	Shipping Cost GBP (£) Small Order	Shipping Cost GBP (£) Medium Order	Shipping Cost GBP (£) Large Order	Shipping Timeframe – Working Days (Min-Max)
Bahrain	International	£35.00	£65.00	£145.00	6 - 9
Bahrain	Express	£65.00	£80.00	£145.00	2 - 4
Egypt	International	£35.00	£65.00	£145.00	6 - 9
Israel	International	£35.00	£65.00	£145.00	3 - 5
Jordan	International	£35.00	£65.00	£145.00	6 - 9
Jordan	Express	£65.00	£80.00	£145.00	3 - 4
Kuwait	International	£35.00	£65.00	£145.00	6 - 9
Kuwait	Express	£65.00	£80.00	£145.00	2 - 5
Lebanon	International	£35.00	£65.00	£145.00	4 - 7
Oman	International	£35.00	£65.00	£145.00	6 - 9
Oman	Express	£65.00	£80.00	£145.00	3 - 4
Qatar	International	£35.00	£65.00	£145.00	6 - 9
Qatar	Express	£65.00	£80.00	£145.00	2 - 5
Saudi Arabia	International	£35.00	£65.00	£145.00	6 - 9
Saudi Arabia	Express	£65.00	£80.00	£145.00	4 - 6
Turkey	International	£35.00	£65.00	£145.00	4 - 6
United Arab Emirates	International	£159.25	£295.75	£659.75	4 - 8
United Arab Emirates	Express	£295.75	£364.00	£659.75	2 - 3
Yemen	International	£35.00	£65.00	£145.00	6 - 9

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Rest of the World - Delivery Options & Costs

Please note: Final shipping fees are calculated at checkout based on the volumetric weight of the product(s), if the delivery country is changed this may affect shipping fees. The following delivery costs are shown in GBP (British Pound Sterling). Delivery costs are updated/converted to your selected currency at the checkout

*Orders exceeding 100kg in weight will require a Tailored shipping quote*

Country	Shipping Service	Shipping Cost GBP (£) Small Order	Shipping Cost GBP (£) Medium Order	Shipping Cost GBP (£) Large Order	Shipping Timeframe – Working Days (Min-Max)
Albania	International	£65.00	£140.00	£280.00	6 - 9
Albania	Express	£100.00	£140.00	£280.00	3 - 5
American Samoa	International	£65.00	£140.00	£280.00	6 - 9
American Samoa	Express	£100.00	£140.00	£280.00	3 - 5
Andorra	International	£24.00	£33.00	£72.00	6 - 9
Andorra	Express	£51.60	£57.60	£90.00	3 - 5
Anguilla	International	£65.00	£140.00	£280.00	6 - 9
Anguilla	Express	£100.00	£140.00	£280.00	3 - 5
Argentina	International	£65.00	£140.00	£280.00	6 - 9
Argentina	Express	£100.00	£140.00	£280.00	3 - 5
Aruba	International	£65.00	£140.00	£280.00	6 - 9
Aruba	Express	£100.00	£140.00	£280.00	3 - 5
Australia	International	£120.25	£259.00	£518.00	8 - 12
Australia	Express	£185.00	£259.00	£518.00	3 - 8
Azerbaijan	International	£65.00	£140.00	£280.00	6 - 9
Azerbaijan	Express	£100.00	£140.00	£280.00	3 - 5
Bahamas	International	£65.00	£140.00	£280.00	6 - 9
Bahamas	Express	£100.00	£140.00	£280.00	3 - 5
Barbados	International	£65.00	£140.00	£280.00	6 - 9
Barbados	Express	£100.00	£140.00	£280.00	3 - 5
Benin	International	£65.00	£140.00	£280.00	6 - 9
Benin	Express	£100.00	£140.00	£280.00	3 - 5
Bermuda	International	£65.00	£140.00	£280.00	6 - 9
Bermuda	Express	£100.00	£140.00	£280.00	3 - 5
Bhutan	International	£65.00	£140.00	£280.00	6 - 9
Bhutan	Express	£100.00	£140.00	£280.00	3 - 5
Bolivia	International	£65.00	£140.00	£280.00	6 - 9
Bolivia	Express	£100.00	£140.00	£280.00	3 - 5
Bonaire, Saint Eustatius	International	£65.00	£140.00	£280.00	6 - 9
Bonaire, Saint Eustatius	Express	£100.00	£140.00	£280.00	3 - 5
Bosnia And Herzegovina	International	£65.00	£140.00	£280.00	6 - 9
Bosnia And Herzegovina	Express	£100.00	£140.00	£280.00	3 - 5
Botswana	International	£65.00	£140.00	£280.00	6 - 9
Botswana	Express	£100.00	£140.00	£280.00	3 - 5
Brunei Darussalam	International	£65.00	£140.00	£280.00	6 - 9
Brunei Darussalam	Express	£100.00	£140.00	£280.00	3 - 5
Burundi	International	£65.00	£140.00	£280.00	6 - 9
Burundi	Express	£100.00	£140.00	£280.00	3 - 5
Cambodia	International	£65.00	£140.00	£280.00	6 - 9
Cambodia	Express	£100.00	£140.00	£280.00	3 - 5
Cameroon	International	£65.00	£140.00	£280.00	6 - 9
Cameroon	Express	£100.00	£140.00	£280.00	3 - 5
Canary Islands	International	£65.00	£140.00	£280.00	6 - 9
Canary Islands	Express	£100.00	£140.00	£280.00	3 - 5
Cape Verde	International	£65.00	£140.00	£280.00	6 - 9
Cape Verde	Express	£100.00	£140.00	£280.00	3 - 5
Cayman Islands	International	£65.00	£140.00	£280.00	6 - 9
Cayman Islands	Express	£100.00	£140.00	£280.00	3 - 5
Chad	International	£65.00	£140.00	£280.00	6 - 9
Chad	Express	£100.00	£140.00	£280.00	3 - 5
Chile	International	£65.00	£140.00	£280.00	6 - 9
Chile	Express	£100.00	£140.00	£280.00	3 - 5
China	International	£65.00	£140.00	£280.00	6 - 9
China	Express	£100.00	£140.00	£280.00	3 - 5
Comoros	International	£65.00	£140.00	£280.00	6 - 9
Comoros	Express	£100.00	£140.00	£280.00	3 - 5
Cook Islands	International	£65.00	£140.00	£280.00	6 - 9
Cook Islands	Express	£100.00	£140.00	£280.00	3 - 5
Costa Rica	International	£65.00	£140.00	£280.00	6 - 9
Costa Rica	Express	£100.00	£140.00	£280.00	3 - 5
Curaçao	International	£65.00	£140.00	£280.00	6 - 9
Curaçao	Express	£100.00	£140.00	£280.00	3 - 5
Djibouti	International	£65.00	£140.00	£280.00	6 - 9
Djibouti	Express	£100.00	£140.00	£280.00	3 - 5
Dominica	International	£65.00	£140.00	£280.00	6 - 9
Dominica	Express	£100.00	£140.00	£280.00	3 - 5
Ecuador	International	£65.00	£140.00	£280.00	6 - 9
Ecuador	Express	£100.00	£140.00	£280.00	3 - 5
El Salvador	International	£65.00	£140.00	£280.00	6 - 9
El Salvador	Express	£100.00	£140.00	£280.00	3 - 5
Equatorial Guinea	International	£65.00	£140.00	£280.00	6 - 9
Equatorial Guinea	Express	£100.00	£140.00	£280.00	3 - 5
Falkland Islands (Malvinas)	International	£65.00	£140.00	£280.00	6 - 9
Falkland Islands (Malvinas)	Express	£100.00	£140.00	£280.00	3 - 5
Fiji	International	£65.00	£140.00	£280.00	6 - 9
Fiji	Express	£100.00	£140.00	£280.00	3 - 5
French Guiana	International	£65.00	£140.00	£280.00	6 - 9
French Guiana	Express	£100.00	£140.00	£280.00	3 - 5
French Polynesia	International	£65.00	£140.00	£280.00	6 - 9
French Polynesia	Express	£100.00	£140.00	£280.00	3 - 5
Gabon	International	£65.00	£140.00	£280.00	6 - 9
Gabon	Express	£100.00	£140.00	£280.00	3 - 5
Gambia	International	£65.00	£140.00	£280.00	6 - 9
Gambia	Express	£100.00	£140.00	£280.00	3 - 5
Ghana	International	£65.00	£140.00	£280.00	6 - 9
Ghana	Express	£100.00	£140.00	£280.00	3 - 5
Grenada	International	£65.00	£140.00	£280.00	6 - 9
Grenada	Express	£100.00	£140.00	£280.00	3 - 5
Guadeloupe	International	£65.00	£140.00	£280.00	6 - 9
Guadeloupe	Express	£100.00	£140.00	£280.00	3 - 5
Guatemala	International	£65.00	£140.00	£280.00	6 - 9
Guatemala	Express	£100.00	£140.00	£280.00	3 - 5
Guinea	International	£65.00	£140.00	£280.00	6 - 9
Guinea	Express	£100.00	£140.00	£280.00	3 - 5
Guyana	International	£65.00	£140.00	£280.00	6 - 9
Guyana	Express	£100.00	£140.00	£280.00	3 - 5
Honduras	International	£65.00	£140.00	£280.00	6 - 9
Honduras	Express	£100.00	£140.00	£280.00	3 - 5
Hong Kong	International	£633.75	£1,365.00	£2,730.00	6 - 9
Hong Kong	Express	£975.00	£1,365.00	£2,730.00	2 - 4
Iceland	International	£65.00	£140.00	£280.00	6 - 9
Iceland	Express	£100.00	£140.00	£280.00	2 - 3
India	International	£65.00	£140.00	£280.00	6 - 9
India	Express	£100.00	£140.00	£280.00	3 - 5
Indonesia	International	£65.00	£140.00	£280.00	6 - 9
Indonesia	Express	£100.00	£140.00	£280.00	3 - 5
Jamaica	International	£65.00	£140.00	£280.00	6 - 9
Jamaica	Express	£100.00	£140.00	£280.00	3 - 5
Japan	International	£65.00	£140.00	£280.00	6 - 9
Japan	Express	£100.00	£140.00	£280.00	3 - 5
Kiribati	International	£65.00	£140.00	£280.00	6 - 9
Kiribati	Express	£100.00	£140.00	£280.00	3 - 5
Korea, South	International	£65.00	£140.00	£280.00	6 - 9
Korea, South	Express	£100.00	£140.00	£280.00	3 - 5
Lao People's Democratic Republic	International	£65.00	£140.00	£280.00	6 - 9
Lao People's Democratic Republic	Express	£100.00	£140.00	£280.00	3 - 5
Lesotho	International	£65.00	£140.00	£280.00	6 - 9
Lesotho	Express	£100.00	£140.00	£280.00	3 - 5
Macao	International	£65.00	£140.00	£280.00	6 - 9
Macao	Express	£100.00	£140.00	£280.00	3 - 5
Macedonia	International	£65.00	£140.00	£280.00	6 - 9
Macedonia	Express	£100.00	£140.00	£280.00	3 - 5
Madagascar	International	£65.00	£140.00	£280.00	6 - 9
Madagascar	Express	£100.00	£140.00	£280.00	3 - 5
Malawi	International	£65.00	£140.00	£280.00	6 - 9
Malawi	Express	£100.00	£140.00	£280.00	3 - 5
Malaysia	International	£65.00	£140.00	£280.00	6 - 9
Malaysia	Express	£100.00	£140.00	£280.00	3 - 5
Maldives	International	£65.00	£140.00	£280.00	6 - 9
Maldives	Express	£100.00	£140.00	£280.00	3 - 5
Mali	International	£65.00	£140.00	£280.00	6 - 9
Mali	Express	£100.00	£140.00	£280.00	3 - 5
Marshall Islands	International	£65.00	£140.00	£280.00	6 - 9
Marshall Islands	Express	£100.00	£140.00	£280.00	3 - 5
Martinique	International	£65.00	£140.00	£280.00	6 - 9
Martinique	Express	£100.00	£140.00	£280.00	3 - 5
Mauritania	International	£65.00	£140.00	£280.00	6 - 9
Mauritania	Express	£100.00	£140.00	£280.00	3 - 5
Mauritius	International	£65.00	£140.00	£280.00	6 - 9
Mauritius	Express	£100.00	£140.00	£280.00	3 - 5
Mayotte	International	£65.00	£140.00	£280.00	6 - 9
Mayotte	Express	£100.00	£140.00	£280.00	3 - 5
Mexico	International	£65.00	£140.00	£280.00	6 - 9
Mexico	Express	£100.00	£140.00	£280.00	3 - 5
Mongolia	International	£65.00	£140.00	£280.00	6 - 9
Mongolia	Express	£100.00	£140.00	£280.00	3 - 5
Montenegro	International	£65.00	£140.00	£280.00	6 - 9
Montenegro	Express	£100.00	£140.00	£280.00	3 - 5
Montserrat	International	£65.00	£140.00	£280.00	6 - 9
Montserrat	Express	£100.00	£140.00	£280.00	3 - 5
Morocco	International	£65.00	£140.00	£280.00	6 - 9
Morocco	Express	£100.00	£140.00	£280.00	3 - 5
Namibia	International	£65.00	£140.00	£280.00	6 - 9
Namibia	Express	£100.00	£140.00	£280.00	3 - 5
Netherlands Antilles	International	£65.00	£140.00	£280.00	6 - 9
Netherlands Antilles	Express	£100.00	£140.00	£280.00	3 - 5
New Caledonia	International	£65.00	£140.00	£280.00	6 - 9
New Caledonia	Express	£100.00	£140.00	£280.00	3 - 5
New Zealand	International	£130.00	£280.00	£560.00	8 - 12
New Zealand	Express	£200.00	£280.00	£560.00	3 - 8
Nicaragua	International	£65.00	£140.00	£280.00	6 - 9
Nicaragua	Express	£100.00	£140.00	£280.00	3 - 5
Niger	International	£65.00	£140.00	£280.00	6 - 9
Niger	Express	£100.00	£140.00	£280.00	3 - 5
Northern Mariana Islands	International	£65.00	£140.00	£280.00	6 - 9
Northern Mariana Islands	Express	£100.00	£140.00	£280.00	3 - 5
Panama	International	£65.00	£140.00	£280.00	6 - 9
Panama	Express	£100.00	£140.00	£280.00	3 - 5
Papua New Guinea	International	£65.00	£140.00	£280.00	6 - 9
Papua New Guinea	Express	£100.00	£140.00	£280.00	3 - 5
Paraguay	International	£65.00	£140.00	£280.00	6 - 9
Paraguay	Express	£100.00	£140.00	£280.00	3 - 5
Peru	International	£65.00	£140.00	£280.00	6 - 9
Peru	Express	£100.00	£140.00	£280.00	3 - 5
Philippines	International	£65.00	£140.00	£280.00	6 - 9
Philippines	Express	£100.00	£140.00	£280.00	3 - 5
Puerto Rico	International	£65.00	£140.00	£280.00	6 - 9
Puerto Rico	Express	£100.00	£140.00	£280.00	3 - 5
Reunion	International	£65.00	£140.00	£280.00	6 - 9
Reunion	Express	£100.00	£140.00	£280.00	3 - 5
Saint Barthelemy	International	£65.00	£140.00	£280.00	6 - 9
Saint Barthelemy	Express	£100.00	£140.00	£280.00	3 - 5
Saint Kitts And Nevis	International	£65.00	£140.00	£280.00	6 - 9
Saint Kitts And Nevis	Express	£100.00	£140.00	£280.00	3 - 5
Saint Lucia	International	£65.00	£140.00	£280.00	6 - 9
Saint Lucia	Express	£100.00	£140.00	£280.00	3 - 5
Saint Martin	International	£65.00	£140.00	£280.00	6 - 9
Saint Martin	Express	£100.00	£140.00	£280.00	3 - 5
Saint Vincent And Grenadines	International	£65.00	£140.00	£280.00	6 - 9
Saint Vincent And Grenadines	Express	£100.00	£140.00	£280.00	3 - 5
Samoa	International	£65.00	£140.00	£280.00	6 - 9
Samoa	Express	£100.00	£140.00	£280.00	3 - 5
Sao Tome And Principe	International	£65.00	£140.00	£280.00	6 - 9
Sao Tome And Principe	Express	£100.00	£140.00	£280.00	3 - 5
Senegal	International	£65.00	£140.00	£280.00	6 - 9
Senegal	Express	£100.00	£140.00	£280.00	3 - 5
Serbia	International	£65.00	£140.00	£280.00	05-Oct
Serbia	Express	£100.00	£140.00	£280.00	3 - 5
Seychelles	International	£65.00	£140.00	£280.00	6 - 9
Seychelles	Express	£100.00	£140.00	£280.00	3 - 5
Singapore	International	£107.25	£231.00	£462.00	6 - 9
Singapore	Express	£165.00	£231.00	£462.00	2 - 4
Solomon Islands	International	£65.00	£140.00	£280.00	6 - 9
Solomon Islands	Express	£100.00	£140.00	£280.00	3 - 5
South Africa	International	£65.00	£140.00	£280.00	6 - 9
South Africa	Express	£100.00	£140.00	£280.00	3 - 5
Suriname	International	£65.00	£140.00	£280.00	6 - 9
Suriname	Express	£100.00	£140.00	£280.00	3 - 5
Swaziland	International	£65.00	£140.00	£280.00	6 - 9
Swaziland	Express	£100.00	£140.00	£280.00	3 - 5
Taiwan	International	£65.00	£140.00	£280.00	6 - 9
Taiwan	Express	£100.00	£140.00	£280.00	3 - 5
Tanzania	International	£65.00	£140.00	£280.00	6 - 9
Tanzania	Express	£100.00	£140.00	£280.00	3 - 5
Thailand	International	£65.00	£140.00	£280.00	6 - 9
Thailand	Express	£100.00	£140.00	£280.00	3 - 5
Togo	International	£65.00	£140.00	£280.00	6 - 9
Togo	Express	£100.00	£140.00	£280.00	3 - 5
Tonga	International	£65.00	£140.00	£280.00	6 - 9
Tonga	Express	£100.00	£140.00	£280.00	3 - 5
Trinidad And Tobago	International	£65.00	£140.00	£280.00	6 - 9
Trinidad And Tobago	Express	£100.00	£140.00	£280.00	3 - 5
Tunisia	International	£65.00	£140.00	£280.00	6 - 9
Tunisia	Express	£100.00	£140.00	£280.00	3 - 5
Tuvalu	International	£65.00	£140.00	£280.00	6 - 9
Tuvalu	Express	£100.00	£140.00	£280.00	3 - 5
Uruguay	International	£65.00	£140.00	£280.00	6 - 9
Uruguay	Express	£100.00	£140.00	£280.00	3 - 5
Vanuatu	International	£65.00	£140.00	£280.00	6 - 9
Vanuatu	Express	£100.00	£140.00	£280.00	3 - 5
Vietnam	International	£65.00	£140.00	£280.00	6 - 9
Vietnam	Express	£100.00	£140.00	£280.00	3 - 5
Virgin Islands, British	International	£65.00	£140.00	£280.00	6 - 9
Virgin Islands, British	Express	£100.00	£140.00	£280.00	3 - 5
Virgin Islands, U.S.	International	£65.00	£140.00	£280.00	6 - 9
Virgin Islands, U.S.	Express	£100.00	£140.00	£280.00	3 - 5
Zambia	International	£65.00	£140.00	£280.00	6 - 9
Zambia	Express	£100.00	£140.00	£280.00	3 - 5

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Can I provide additional delivery instructions?

Yes! When placing your order there is a '+ add delivery instructions' option at the bottom of the shipping page. Click on the + sign and you will be able to type in instructions. Please note that your parcel cannot be left in a bin or in clear public view.

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Delivery FAQ's
Delivery FAQ's
What happens if your shipping partner loses my parcel?

This rarely happens but if this situation does arise then please contact us and we can investigate this for you.

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How do I request a shipping quotation to a country that hasn't got a shipping rate worked out?
If a shipping charge doesn't display for you the shipping country you've selected, we can do a custom shipping quote for you, to do this please follow the below steps.
Please note that each quote is for all the items currently within your bag. If you add additional items to your bag then we will need to issue a new shipping quotation to you.
Your shipping quote will be emailed to you within two working days and will be valid for 7 days.
1. Add the items you are looking to purchase into the basket
2. Go to your 'bag' and select your shipping country and when you see the message that says ‘in order to obtain a competitive shipping rate for this order we need to manually calculate a shipping quote’ please click on the ‘REQUEST SHIPPING QUOTE’ button.
3. Fill in the form online with your details and then click the 'REQUEST SHIPPING QUOTE' button
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Where is my order?

If you haven't got your order yet, it might be because it is still out for delivery. Perhaps the courier have tried to deliver but you weren't in? They will try up to 3 times.
Standard Delivery takes three (3) to five (5) days.
Next Day Delivery for the next day if you order before 6pm (excludes Public / Bank holidays).

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Tracking delivery

In our dispatch email you'll have your unique tracking number for your order. Please check your junk folder, if you haven't got the email.
Standard Delivery takes three (3) to five (5) days.
Next Day Delivery will be delivered the next day if you order before 6pm (excludes Public / Bank holidays).

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Can I track my delivery overseas?

We make it easy for you to track your delivery no matter where it is. Once your order has been processed by us, you should receive an email informing you of your tracking reference.
Please use that tracking reference to keep tabs on the progress of your delivery.
Our international couriers deliver Monday to Friday.

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Order confirmation

Once you've placed your order we will send you an order confirmation email, detailing what you bought, cost and delivery option.
We will also send you an email when the order has been processed and your tracking details, so you can keep an eye on the shipment. The tracking information can also be found in your order history.
If you aren't receiving emails from us, please check your junk folder and add us to your safe list.

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Customs charges and import duties
If you order from us from outside the EU, there might be import duties and taxes to pay to get your parcel. These charges are usually levied when the order reaches the delivery address and you will be responsible for the payment of those.
We have no control over these charges and can't predict their amount. For further information please contact your local customs office before placing your order.
If your order is being shipped to the EU, your parcel will be delivered with tax and duties paid.
The following territories will also be delivered with tax and duties paid:
- USA
- UAE
- Australia
- New Zealand
- Singapore
- Switzerland
For all other orders from us from outside the EU, there might be import duties and taxes to pay to get your parcel. These charges are usually levied when the order reaches the delivery address and you will be responsible for the payment of those.
We have no control over these charges and can't predict their amount. For further information please contact your local customs office before placing your order.

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Why is my order late?

Depending on what delivery option you selected your order might still be out for delivery.
three (3) to five (5) days.
Next Day Delivery - next day if you place your order before 6pm and receive your order the very next day (excludes Public / Bank Holidays).
You can also check the status of your order using your tracking number we sent you in the confirmation email.

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Why has my order/item returned to sender?

Our delivery partners will attempt to deliver your order three times.
Sometimes there might be problems finding or accessing the delivery address, and if the attempts are unsuccessful, the order will be returned.
Occasionally, an order gets damaged in transit and can't be delivered.
You should be able to check the reason why it's been returned by using the tracking link you got in the dispatch email.
If, for any reason they are unsuccessful, they will leave a calling card informing you your order is being returned to us.
Unfortunately, an order that has been returned to us by the courier can’t be re-directed out to our customers again, but will be refunded in full once the warehouse team has processed it.
If you require the items, we would ask you to place a new order.

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I’ve not received my parcel, yet the status says it’s been delivered

Sorry to hear you're having problems with your order.
If the courier was unable to reach you when they tried to deliver your goods, they may have delivered the parcel to one of your neighbours.
Please check to see if you have received a delivery card from the courier - it could have been slipped under your door, or delivered where you usually receive letters.
If you’ve checked for the card and have also already spoken with your neighbours, but still haven’t recovered your parcel, please contact us and we'll be happy to help.

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Corona Virus (covid-19) - Deliveries

Keeping our customers, staff and business partners safe is our top priority.
We are operating our business as usual, with additional health and safety steps implemented, and following government guidelines.

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Orders & Payments
- Completed Orders
  Completed Orders
  I've Used The Wrong Email Address When Placing My Order
  
  We can amend this for you. Please contact us as quickly as possible with your order number; the first line of your address and correct email address
  
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  How Do I Find A VAT Invoice For My Order?
  You can access your VAT invoice by logging into your AMARA account and clicking on the 'My Orders' tab.
  From here you can view your order and download a PDF VAT invoice:
  Please note that you can only access your invoice once your order has been dispatched from our warehouse.
  Log in to your account
  Click on 'My Orders' or 'Orders'
  Click on 'VIEW ORDER'
  
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  Will prices show on the paperwork or products in the parcel?
  
  We don't include any prices or billing information in our orders. On the dispatch note, we state the delivery name and the items ordered. However, pricing will be stated on the courier documents for customs clearance purposes.
  
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  Wrong/Faulty item received
  
  We’re sorry to hear there are issues with your order.
  Please use our contact form and attach images of the wrong/faulty items and we'll investigate this for you.
  Thank you for your patience while we put this right.
  
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  I'm missing item(s) from my order
  We’re sorry there are items missing from your order.
  Please contact us as soon as you receive your order. We will need the following information to enable a member of our Customer Care team to advise on the best solution:
  Your order number (This should start with R-xxx)
  Details of the item that is missing - product name and description
  Images of the open package with the items that you did receive (if you ordered more than 1 item)
  Images of the packaging - including any damage to the packaging
  
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  My order has been cancelled, but it appears that I have still been charged
  
  If your order has been cancelled, you will be refunded to your original method of payment within 3-5 days.
  The time might depend on your banks processes.
  
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  I haven’t received my gift card
  
  Please check your or the recipient’s junk folder if you haven’t received your gift card or eVoucher.
  If you still can’t find it, please contact us and we will be happy to help.
  
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- Placing Orders
  Placing Orders
  How Are Orders Packaged
  
  At AMARA, we're working hard to become a greener, more sustainable company and make changes where we see fit. All of our cartons are 100% recyclable and the majority are manufactured from 100% recycled materials.
  Our aim is to ensure that orders are sufficiently protected to avoid any damages during transit, whilst being considerate of the environmental impact that packaging has.
  60% of our cushion void fill is recyclable and we switched from vinyl tape to gummed tape in 2019. We made the decision to continue using plastic void fill as it reduces the number of damages and subsequent replacement orders, which offsets lower CO2 emissions than paper fill because it’s also lighter to transport.
  We have recently introduced Variable Depth boxes to reduce both air in our packaging boxes and the requirement for void fill. This ensures the carbon footprint of each parcel is reduced as less packaging is used.
  We continue to work closely with our packaging provider, to ensure we’re up to date with the most environmentally-friendly packaging available that will also deliver our products safely.
  
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  Can I order over the phone?
  
  Yes! One of our dedicated Customer Care advisors can place an order over the phone with you - all you need is a valid email address and a credit/debit card.
  Freephone: +44 808 154 5884
  
  International: +44 204 538 0427
  
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  Is the ordering process secure?
  
  Yes. At AMARA we maintain the highest levels of security. Our site uses high-level SSL encryption technology, the most advanced security software currently available for online transactions.
  
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  Can I place a wholesale order?
  
  We offer wholesale opportunities to bricks and mortar stores who wish to retail our Designed by AMARA brands; Luxe, Global Explorer, Retreat and Essentials.
  The epitome of affordable luxury, these carefully curated collections feature trend-driven decorative accessories and smaller pieces of furniture designed to suit any home and taste.
  If you’re a brick and mortar retailer and you’d like to become one of our wholesalers, we’d love to hear from you.
  You can learn more about AMARA Wholesale here or email wholesale@amara.com to discuss your needs.
  Please note, due to contractual restrictions, we're unable to offer wholesale agreements on other brands available at AMARA.
  
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  Can I order or reserve an Out of Stock item?
  
  There are a few items that are available to order when they are out of stock – please see individual product pages to see if your item is eligible.
  Most items cannot be ordered when they're out of stock, however you can sign up to receive an email notification when the item comes back into stock.
  
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  I haven't received confirmation that my payment has been taken
  
  We'll send you an email confirmation for your order once it's been successfully placed on our system. As this is an automated email, please check your junk/spam mailbox.
  If this has not been received and you have an AMARA account please log in and you should see your order under ‘My Orders’.
  If you can't see your order or you don't have an AMARA account to check, then please check with your payment provider to see if a payment authorisation has been created.
  If you do not have an account and have located your payment authorisation, please contact us.
  If payment hasn’t been authorised then your order hasn’t been successful and you will need to place it again.
  
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  Can I pay via bank transfer (BACS)?
  
  Yes! All you need to do is email us at customerservices@amara.com with a list of items you wish to purchase along with the delivery address.
  Once we've placed the order on your behalf we will provide you with your invoice and our bank information.
  
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  What payment options are accepted?
  We accept most well known payment methods:
  Alipay
  American Express (AMEX)
  Apple Pay
  Bancontact
  Gift Cards
  Giropay
  iDEAL
  Maestro
  Mastercard
  P24
  PayPal
  SOFORT
  VISA
  VISA Debit
  The Payment Pages used on our site are secure - you can safely enter your card details to pay for your order.
  There might be some exceptions where certain payment methods won't be available and certain items ordered from our Brand Partners may limit the methods of payment available for your order. You will only see the options available to you in the checkout process. For example, pre-orders can't be paid with PayPal.
  If you're using a gift card and the amount on the gift card doesn't cover the order cost, you can pay the remaining amount with another accepted method.
  If you're using a gift card and you don't spend the whole amount, the remaining balance will be stored on that gift card.
  You can't buy gift cards using gift cards as a payment option.
  
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  What is payment authentication?
  
  Payment authentication or 3D secure are fraud prevention initiatives launched by card issuers.
  Verified by VISA (VbV) and MasterCard Secure Code (MSC) work in the same way, using passwords that you set up with the card provider to protect you when you shop online. You will then be required to enter your password during the payment process when you shop with us.
  How do I activate my card?
  You register your card on your card provider's site by selecting the option to set up payment authentication. You will be prompted to enter your card details and set a password. Once you have registered your card, when you shop online in the future you will only have to enter your password.
  Who do I contact for further information?
  If you require more information around the payment authentication process, please contact your card issuer directly.
  If your card is rejected by our online payment processing system, please double check that all of the details entered are matching your billing information.
  If you are sure you are using a valid card, please try again with the same credit or debit card or place the order again using a different card. If the problem persists, please contact your card provider.
  We have no control over the payment authentication process so we will be unable to assist with any authentication inquiries.
  Please note your order will only be processed once we have received authorisation from your payment card issuer to process the payment.
  
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  Payment issues
  If you are getting error messages when making a payment, please make sure you have entered all the details correct. You might want to contact your bank to make sure there are no problems with your card.
  If you’re still experiencing problems, please contact us and include as much detail as you can around the error:
  The error message you are seeing
  A description of the problem
  What payment method you are trying to use
  What the products are you’re trying to purchase
  What internet browser you are using or if you are using our app
  Any other details that could be useful
  If your credit/debit card was declined, please check if your card has expired or perhaps your billing address for the card is different from the one you have on file with us.
  Your card provider will have more information.
  If you are using PayPal, please contact them directly.
  
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  Why is my bank is showing two charges for my order?
  
  We only take payment for an item after it has been processed. However, in the interim before processing, we will take an authorisation. An authorisation will show on your bank statement as a reservation of funds that allocates the money to your order. The funds are then debited when we have processed your item(s) for delivery. Sometimes this shows up as two charges and will correct itself within 2-3 working days.
  In the event of us not being able to fulfil your order we immediately contact your bank to request that your bank cancels the authorisation. If the authorisation still remains after several days, please contact your bank to request that they act upon our cancellation of the payment.
  
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  Can I cancel or make changes to my order?
  
  If you would like to cancel your order, please contact our Customer Care Team within 45 minutes of placing your order, via phone or web chat.
  Whilst we try to accommodate customers' requests for order amendments or cancellations, our main priority is to quickly process orders for dispatch to customers and therefore your requested cancellation or amendment may not be possible.
  If the amendment or cancellation request is not possible and an item(s) is no longer required, please send the item(s) back to us in line with our returns policy.
  
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- Product Info
  Product Info
  
  Item out of stock?
  
  If an item is currently showing as out of stock please contact us at trade@amara.com with the name of the product you're interested in and the quantity you're after. We'll do our best to find out an accurate lead time for when this will be available again to order and when it can be delivered.
  
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  Is there a limit to how many products I can buy?
  
  If you are buying large quantities of one particular product or we are running low on the product that you are trying to buy, you will see the following message:
  You have requested quantities for a product that exceeds our stock level. Please reduce the amount or remove the items and try again.
  If you see this message, please reduce the quantity of items in your shopping bag to continue with your purchase.
  
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- Payments
  Payments
  
  Gift Cards
  
  How long are Gift Cards/Vouchers valid for?
  Gift Cards & Vouchers are valid for 24 months from purchase or last use.
  Do you sell Gift Cards?
  Yes! You can purchase either a virtual gift card to be sent to the recipient's email inbox or a boxed gift card in our luxury signature packaging delivered to the recipient's door. Each can include a message of up to 100 characters.
  Buy a gift card here
  Gift cards can be issued in the following currencies:
  GBP, AED, AUD, CAD, DJKK, EUR, NOK, NZD, SEK, USD, HKD, CHF, QAR, SAR, SGD, PLN
  How do I use my AMARA Gift Card to place an order?
  Using your gift card is easy! Simply enter your gift card code when you're at the 'My Bag' stage.
  The amount you pay via gift card will be deducted from your order total.
  Can I use my AMARA Gift Card and another form of payment?
  Yes, if the value on your gift card doesn't cover the full total of your order, you can pay for the difference using a credit/debit card.
  How can I find out how much is on my AMARA Gift Card?
  You can find out the outstanding amount on an AMARA gift card, by clicking here and then entering the gift card PIN code.
  Can I pay with my One4All card and another method of payment?
  No, your One4All card is treated as your payment method. We are unable to accept more than one method of payment.
  If the value on your One4All card does not cover the total of your order, we recommend purchasing an AMARA Gift Card to be applied at the bag stage of check out. The remaining balance of your order can then be settled at the payment stage using your One4All card.
  Please find a link to our gift card page here.
  Why isn't my One4All payment being accepted?
  Your One4All gift card is treated as your payment method. When going through the checkout, please enter the details shown on your One4All card as you would a standard payment card.
  If payment is still not accepted, please contact us at customerservices@amara.com.
  Can One4All Gift Cards be used with other promotions/sale items?
  Yes, they can! The One4All gift card is applied as a payment method for your order.
  If you have a promotional code, please enter it into the ‘Promotions & Gift Cards’ section at the bottom of the 'bag' stage for your discount to apply.
  Once you proceed to the checkout, the final stage will be to complete the payment, where you can enter the information shown on your One4All card.
  Are there any restrictions on using a One4All Gift Card?
  No, there are currently no restrictions when using One4All gift cards.
  If you experience any issues when placing an order using One4All gift cards, please contact us at customerservices@amara.com.
  
  **Please note, Gift Cards & Vouchers will expire 24 months from purchase or last use.**
  
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My Account
- Getting Started
  Getting Started
  How can I change my data preferences?
  At AMARA we take your data privacy seriously and want you to be in control of how you process your personal data.
  Please login to your account and go into the 'My Account' area
  Click on the 'My Data' tab
  Here you will see a button that says 'CONTROL MY PREFERENCES' click on this and it will take you to a page where you can set your preferences with regard to how we will process your data and share it with other organisations.
  
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  How do I delete my account?
  If you no longer wish to have an account set up with AMARA you can delete this along with your data - see below for how to do this.
  Please be aware that some data will still be kept, see our privacy policy for more information. Once your account is deleted you will not be able to use the same email address to create another account.
  To delete your account:
  Log in to your AMARA account
  Click on 'My Account' and then the 'My Data' tab and scroll to the bottom of the page. You will see a 'DELETE MY ACCOUNT' button, follow the instructions from here
  
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  How do I manage my account?
  Log in to your AMARA account and once logged in you can:
  Check the status of current orders
  Review previous orders
  Download VAT invoices
  Update your password
  Update your addresses
  Update your payment methods
  Create a wishlist
  Subscribe or unsubscribe from our newsletter
  Check any stock notification alerts you've got set up
  Request your data
  Control your browsing data preferences
  Delete your AMARA account
  
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  Can I create a wishlist?
  Yes! It's easy to create a wish list for special occasions or just for yourself and you can share it with friends and family!
  Simply log into your AMARA account; click on 'My Account'; click on the 'Wishlists' tab and then the 'CREATE A NEW WISHLIST' button
  Complete the 'Create a Wishlist' details
  
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  How do I register for an account?
  
  Register an account with us to get the benefit of having your orders and order history in one place and you can take advantage of our expedited check-out system.
  When you create your account you can opt in to recieve our newsletters, keeping you up to date on the latest trends, special offers and promotions.
  To register with your active, valid email address, please click here.
  Once you have followed the steps of setting up your account you can update your details using the My Account section of our site. Here you can manage your addresses, payment cards and keep an eye on your orders.
  
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  How do I create or change my password
  
  To change your password log into your AMARA account; go through to the 'My Account' page and click on the 'Details' tab.
  At the bottom of this page you will see a 'Change your password' section - here you will be instructed to enter your current password and then your new password.
  
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  How do I change details such as my payment/contact preferences?
  
  You can manage your account and your password in the My Account section.
  You can update how you want us to contact you under ‘Contact preferences’
  You can update your payment details under ‘Manage cards’.
  
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  How do I create or change my email address?
  
  For our customers’ security we don’t allow change of email address.
  If you need to use an alternative email address, we’d ask you to create a new account.
  
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  How do I buy online?
  
  You can search for items in a few different ways, to then add them to your shopping cart.
  There's a search function at the top left of the website, look for the magnifying glass icon, but you can also look through our different categories for inspiration.
  As you search your way through, you will see the different items found in that search or under that category for you to make your selection around colour, size and quantity before adding it to your basket.
  When you're happy with your selection you can proceed to checkout where you will select your preferred delivery option, make your payment and look forward to receiving your items.
  
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  How do I pre-order an item?
  
  Sometimes we offer special products to pre-order, which gives you the ability to order these items before their official launch or before stock becomes available for everyone.
  The pre-order item, along with any other items you have selected for that order, will be processed for shipment once the stock becomes available. This means the whole order is only shipped once the pre-order item is available.
  We show dates on the site for the expected available date for our pre-order items, but they can change and should be taken as a guide. We will keep you updated as soon as we send it out.
  When you place an order with us, your bank will put an authorisation hold of the amount against the order. This will show as a pending amount on your statement.
  We will only charge you once the order has dispatched.
  
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- Technical Issues
  Technical Issues
  Add to safe sender list
  
  Sometimes you may run into trouble and not receive account emails that we are sending to you. That’s problematic because we communicate shipping notifications, billing errors and order updates via email. By adding our email address to your safe sender list, you’ll ensure that you receive our emails into your inbox and reduce the chances of having problems receiving emails from us in the future.
  Each internet service provider (ISP) has spam filters which keep both white-listed addresses and blacklisted addresses. If an address is on a person’s white list then mail from the specific sender will be allowed.
  To ensure that you receive our emails please follow the instructions below to add our email addresses to your address book for your specific ISP.
  Hotmail
  1. Open your inbox
  2. Click "Options" (at the top right hand corner of the screen) then "More Options" at the bottom of the dropdown list
  3. Select "Safe and Blocked senders" then click "Safe Senders"
  4. Copy and paste our email address into the box provided and click "add to list"
  5. Our email address has been successfully added to your safe sender list
  Microsoft Office Outlook 2003
  1. Open your inbox
  2. On the toolbar click "Actions"
  3. Select "Junk E-mail" from the drop down menu
  4. Select "Add sender to safe senders list"
  5. A dialogue box may appear with the words "The sender of the selected message has been added to your safe senders list". Click OK to confirm
  6. The email address has now been entered into your Outlook contacts list
  Yahoo!
  1. Open your inbox.
  2. Navigate to an email from us and click the "Add" button next to our email address
  3. If not there already, copy and paste our email address into the email field and click "Save"
  4. A dialogue box may appear with the words "Contact was Added" beside a green checkmark. Click “OK” to close the dialogue box
  5. The email address has now been entered into your Yahoo! address book.
  Microsoft Office Outlook 2007
  1. Open your inbox
  2. Open the “Tools” menu and click "Options"
  3. On the “Preferences” tab under “Email” click “Junk Email”
  4. Click the “Safe Senders” or “Safe Recipients” tab and select “Add”
  5. In the “Enter an e-mail address or Internet domain name to be added to the list” box, copy and paste our email address and click OK
  6. The email address has now been added to your contacts list.
  AOL Mail
  1. Open your inbox
  2. Navigate to one of our emails to you. Hover over our email address in the “From” section to open up a small dropdown.
  3. Click “Add contact” to confirm
  4. The email address has now been added to your Contacts list
  Google Mail
  1. Open your inbox
  2. Navigate to an email from us
  3. Click on the "More options" link next to the date
  4. Click on "Add sender to Contacts list" in the options list
  5. The email address has now been entered into your Gmail contacts list.
  
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  I’m having problems signing in. What can I do?
  
  If you have an account with us, please make sure you are using the same email address and password as you used when setting your account up.
  If you can't remember your password, you can use the 'forgotten password' link on the sign-in page to reset your password. Click here to get to the sign-in page, and then follow the steps.
  If you don't have an account you can set one up here. This means you have all your order history and details in one place.
  If you're still having problems signing in to your account, please contact us and we'll be happy to help.
  
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  I’ve found an issue with your website.
  Sorry you've had a problem with our website and thank you for letting us know so that we can fix it.
  It would really help us if you can let us know as many details as you can about the problem;
  What the issue was
  Link to the page where the problem happened
  Screenshot of the issue if possible
  Details on what should have happened
  What browser you are using
  Any error message that appeared on the screen
  
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Site Policies
- Terms and Conditions
  Terms and Conditions
  General
  
  Definitions
  ‘AMARA’ means AMARA Retail Ltd (Company Number 12299584)
  ‘Conditions’ means these terms and conditions
  ‘Site’ means the website of AMARA
  Access
  1.1 You are provided with access to this Site in accordance with these Conditions and any orders placed must strictly be placed in accordance with these Conditions
  1.1.1 We are AMARA Retail Ltd and we own and operate this Site
  1.1.2 Your use of the Site is subject to these Conditions. By using the Site, you will be deemed to have accepted and agreed to be bound by these Conditions.
  1.2 We provide the Site on an ‘as is’ basis and make no representations as to the quality completeness or accuracy of any content made available on the Site. To the maximum extent permitted by law we exclude:
  1.2.1 All conditions, warranties and other terms that might otherwise be implied by law into these Conditions
  1.2.2 Any and all liability to you, whether arising out of these Conditions or otherwise in connection with use of the Site.
  Nothing in these Conditions is intended to exclude or limit any liability that may not by law be excluded or limited, in particular none of the clauses are intended to limit any rights you may have as a consumer under local law or other statutory rights which may not be excluded.
  Our rights
  We reserve the right to:
  2.1 Modify or withdraw, temporarily or permanently, this Site (or any part thereof) with or without notice to you.
  2.2 Restrict your access to the Site or part of it. If we grant you access to a restricted part of the Site we may withdraw permission at any time.
  2.3 Make changes to our Conditions from time to time. We will notify you of these changes of use by posting the revised versions of these Conditions on the Site. You can determine when we last changed these Conditions by the ‘Last updated’ statement above.
  2.4 Protect our Intellectual Property rights in the Site, including all of the text, pictures, videos and other content made available on the Site. You acknowledge and agree that:
  2.4.1   All Copy Right, Trademarks and all other Intellectual Property rights which form part of the website shall remain at all times our property.
  2.4.2   All material contained on this website is only available for your personal use, excluding commercial use.
  2.4.3   You agree not to copy, reproduce, transmit, publish, display, distribute, commercially exploit or create any part of our website, including all intellectual property rights unless expressly preauthorised and permitted by us.
  2.5 If you in any way, whatsoever, breach clause 2.4 we reserve the right to claim damages against you, for your breach of our intellectual property rights and demand that you stop using the content taken from our Site immediately.
  2.5.1   In the first instance of a breach being found we will write to you asking you to cease and desist from using our intellectual property rights immediately, whilst also invoicing you £50 per image used plus legal fees of £75 plus VAT at the applicate rate.
  2.52   Should you continue your unauthorised use of our intellectual property after receiving a written warning and invoice, we reserve the right to seek an injunction against you to prevent further infringement and claim further damages and legal costs on the indemnity basis.
  Use
  Your permission to use the Site is personal to you and non-transferable, and you may not use the Site for commercial purposes, unless our written permission is given. Your use of the Site is conditional upon the rules set out in these Conditions and you agree that you will not:
  3.1 use the Site for any fraudulent or unlawful purpose;
  3.2 use the Site to defame, abuse, harass, stalk, threaten or otherwise violate the rights of others, including without limitation others privacy rights or rights of publicity;
  3.3. impersonate any person or entity, falsely state or otherwise misrepresent your affiliation with any person or entity in connection with the Site;
  3.4 interfere with or disrupt the operation of the Site or the servers or networks used to make the Site available;
  3.5 transmit or otherwise make available in connection with the Site any virus, worm, Trojan horse or other computer code that is harmful or invasive or may or is intended to damage the operation of, or to monitor the use of, any hardware, software of equipment;
  3.6 remove any copyright, trade mark, or other propriety rights notices from the Site or materials originating from the Site;
  3.7 frame or mirror any part of the Site without our express prior written consent;
  3.8 reproduce the presentation of the Site.
  Third-party links
  4.1 To provide suggestions or easier use we may provide links to other websites. You acknowledge and agree that we are not responsible for and do not endorse such external websites or resources. Your use of the third party websites is at your own risk.
  
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  Privacy
  Privacy and Security
  We will treat your personal information as confidential (although we reserve the right to disclose this information in the circumstances set out below.) We will keep it on a secure server and we will fully comply with all applicable UK data protection and consumer legislation from time to time in place.
  When you shop on the Site we will ask you to input and will collect personal information from you, examples being name, address, email address, telephone number, credit card details and passwords.
  We use your personal information for the following purposes:
  Processing your orders;
  For statistical or survey purposes to improve our services to you;
  To serve website content and advertisements to you;
  To administer the website;
  To inform you of any new products.
  You agree that you do not object to us contacting you for any of the above purposes and you do not consider it to breach any of your rights under the Privacy and Electronic Communications (EC Directive) Regulations. If you do wish to unsubscribe from our mailing list simply click on the unsubscribe link at the bottom of every marketing email and you will be opted out of all email communications. For any more information, please contact customerservices@amara.com or call the team here at 0800 587 7645
  We will take great care to ensure that you are able to purchase products from the Site with complete confidence. Please note your communication with our service is secure using 256 bit Secure Socket Layer (SSL) technology where supported by your browser. This means your personal details including payment details, are encrypted when transmitting to us.
  To ensure the privacy of your payment details, when you ‘proceed to checkout’, secure pages are indicated by the address on the Address/Location bar changing from http:// to https:// and a padlock in the bottom right hand status bar of your web browser. It is your responsibility to check that these features appear to ensure a secure page.
  We do not keep any credit card details on file ourselves. If you choose to save your payment details with us we use a trusted 3rd party who stores them on our behalf, and we are not able to access the full card details.
  Cookies
  Cookies are tiny text files that are stored on your computer when you visit a website. They help to make the Site run smoothly and allow us to provide the best service possible, here's a breakdown of the cookies that we use and how they benefit you:
  Essential: These cookies are essential for the use of the Site, they allow us to store the contents of your cart and process your orders among other things.
  Functionality These provide you with a better service by remembering your cart, login details, viewed products and other things.
  Third-party performance: These provide you with tailored product recommendations and Site search. Third party performances are by Locayta Limited, who performs our site searches.
  Third-party advertising/other: These allow us to make the Site better for you by giving us anonymous usage information and power our advertising on other websites. This allows those websites to track when you have made a purchase and earn a commission.
  Third-party social networking: We place social networking buttons on some of our pages to make it easier for you to share them with other people. They generally use cookies to function, but we don't have any control over the use of these cookies or the data they share, and advise that you consult their privacy policies to find out what happens to any data that these services collect when you use them.
  Opting out of cookies: We give you the option to choose exactly which type of cookies we will set when you use the AMARA site. We'll save the results in a cookie for two years and will honour your choice for future page views from your current browser.
  To find out more about the cookies we use and to opt-out, click here.
  
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  Placing an Order
  
  How to order our products
  Orders can be placed online or by telephone.
  Having placed an order online or on the telephone you will receive a total of three emails providing you have an email address:
  The first email is a confirmation email which you should receive immediately after your order is placed. If for any unusual reason there is a problem you will be contacted promptly and if your order cannot be met or if there is a delay in dispatch you will be notified. We will not collect any funds until we are ready to dispatch your items except for Paypal transactions and oversized furniture orders(see clause 10). Please note some banks will reserve the funds for a short period of time before payment is due. A confirmation email does not guarantee that we can meet your order.
  Having placed an order online or on the telephone you will receive a total of three emails. For oversized furniture orders we also will take a telephone contact number from you for our courier to contact you directly to arrange delivery.
  The third email is simply a follow up requesting feedback (from Trust Pilot, an independent review company) to ensure you are satisfied with our service.
  Price
  Prices are as displayed on our UK Site and are in British Pound Sterling. United States and Australia sites have their own terms and conditions. Currency is picked up by the IP address on a customer’s first visit to the Site.
  We try to ensure that prices shown on our Site are accurate, but they will still need to be validated before your order is processed. If there is a price difference, we will contact you immediately and should you wish to cancel your order, we will refund any money.
  Prices displayed are inclusive of VAT but exclude delivery charges where applicable. Please see the Delivery section below for details of our charges.
  Prices of some brands may vary between certain territories.
  Please note we accept US dollars, Australian Dollars, Euros, United Arab Emirates Dirham, New Zealand Dollar, Swedish Krona, Danish Krone, Norwegian Krone and Canadian Dollars.
  Payment
  Payment when ordering online can be by credit and debit card, Apple Pay, Paypal or if you wish to pay in Euros and have your goods delivered to Germany then you can pay by Sofort, payment is debited when the stock has been confirmed as ready for dispatch. Please note that we do not accept cheques or bankers drafts as a payment method.
  To ensure that shopping online is secure, your credit/debit details will be encrypted so as to minimise the risk of your details being read by an unauthorised individual as they are sent to us over the Internet.
  If payment for goods is made by bank transfer, goods will only be dispatched when the funds are cleared.
  Please note that phone orders can only be placed in Sterling, Euros, US Dollars and Australian Dollars.
  For oversized furniture orders requiring a Two-man delivery service, payment will be taken at the time the order is placed.
  You will be notified of its arrival date prior to check-out and again in your order confirmation.
  Order on Request products: there are some products on our site that we don’t hold stock of but they are available to order.
  The estimated timescale that the order of request product is expected to arrive into our warehouse and then be shipped to the customer (once an order has been placed by the customer) is displayed in weeks, for example ‘stock expected 7 – 8 weeks’.
  The stock expected timeframe is an estimation only, if an order is placed for an order on request product we will update you, via email, of any changes to this timeframe.
  When placing an order for an order on request product, we will take payment at the time of placing the order, and we will then order the stock on your behalf.
  When placing an order for an order on request product, you agree that you will not be receiving the product within 30 days, instead, you agree that you will be receiving the product in the estimated timeframe as displayed on the product page which will be confirmed in your order confirmation email.
  All custom orders placed via our admin teams with a value of £500+ will be subject to a non-refundable deposit of 50% of the total order value.
  Contract
  No contract will exist between AMARA Retail Ltd and the customer until goods are dispatched. Acceptance will be deemed complete and effectively communicated at this time.
  A legally binding contract is created when the goods are dispatched.
  Ownership will pass when the goods are dispatched
  Right to cancel your contract
  You may cancel your contract with us for the goods you order at any time up to the end of the 14 days from the date you receive the ordered goods.
  You do not need to give us any reason for cancelling your contract nor will you have to pay a penalty.
  You cannot cancel your goods if they are perishable.
  To cancel your contracts please email us at customerservices@amara.com.
  Orders are dispatched promptly, therefore we are unable to cancel or amend your order once you have received your order confirmation. If you still wish to cancel your order, please return your order once received, in accordance to our returns policy.
  All international returns must be marked clearly on the outside with ‘Returned Goods’ to avoid import duty. Any import duty & returns costs will be deducted from the refund.
  Upon receipt of the goods we will credit the purchaser within 48 hours with the purchase price less any handling charge which may have been incurred. We will not be responsible for any refund of postage or carriage.
  If your goods need to be returned by freight you will be responsible for the cost of this, though it may be arranged by AMARA if required.
  Please note we do not have an exchange policy.
  Please note the returns policy differs for oversized furniture and Bugatti products. Please click here to see specific terms and conditions.
  Under Consumer Contracts Regulations 2015, if you buy online or by phone, your consumer rights entitle you to a full refund if this is requested in writing within 14 days of receipt of your goods. This includes any standard delivery charge charged on your order, but excludes any charges incurred in returning the order to us. If a return is not requested within 14 days, we will refund the purchase price but not any delivery costs incurred by us in sending the order to you or incurred by you in returning the goods to us.
  We recommend that an insured service is used to ensure safe arrival of the return. Where the product has been damaged either while in the customer’s care, or on the return journey to AMARA, we reserve the right to deduct the amount it costs to rectify the damage from the return amount.
  If you would like to return your order to us – in accordance with our Returns Policy we would recommend arranging your return via our Returns Portal. If you chose to return your order via your own method then the responsibility of the return lies with you – the customer and AMARA will not accept liability for any lost or damaged returns.
  Cancellation by us
  We reserve the right to cancel the contract between us if:
  We have insufficient stock to deliver the goods you have ordered.
  We do not deliver in your area.
  One or more of the goods you ordered was listed as the incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.
  If we cancel your contract we will notify you by email and will credit to your account any sum deducted by us from your credit card as soon as possible but in any event within 30 days of your order. We will not be obliged to offer any additional compensation for consequential loss or disappointment suffered.
  International Orders
  Customers purchasing from the European Union will have orders delivered duty paid. These costs are included in the final purchase price, and you should not have to pay any additional costs to receive your order. Product exceptions: For certain oversized products a delivery quote will need to be processed for them to be sent outside of the UK, these items are exempt from free postage. In order to see if this applies, please check the delivery tab on the product page.
  For customers purchasing from Saudi Arabia, we are now offering international orders delivery duty paid (DDP) where customers will be able to prepay required taxes and duties at checkout. For customers paying taxes and duties this way, there will be no additional payments due by their local authorities when their order is delivered.
  For customers purchasing from the USA, United Arab Emirates, Australia, New Zealand, Singapore, and Switzerland, orders will be delivered with tax and duties paid. These costs are included in the final purchase price and there will be no additional payments due by their local authorities when their parcel is delivered.
  All other international customers purchasing will have orders delivered duty unpaid (DDU) and will be charged for the items purchased and shipping costs only. Import duty or tax costs (where applicable) will be invoiced to you directly from DHL or UPS or an import broker appointed by you. We recommend you contact your local customs authority to determine a landed cost price prior to purchase completion, as some countries have thresholds where no import taxes or duty fees will need to be paid, for example in Canada under CAN$20.
  For international customers that pay import duties and tax costs on their order - either via our checkout or directly to the carrier or an import broker that is appointed by you, please be aware that when you return an item back to us - as per our Returns Policy, you will be refunded the item amount but you will not be refunded any import duties and tax costs.
  If you are ordering from Australia all prices include AU GST. For orders over AUD $1,000 you will have to pay local import duties and taxes. GST receipts can be provided as proof of payment.
  Please keep a record of any import duties or tax costs incurred and paid for by yourself that relate to your order. In the instance of non-delivery or a problem with your order, if you cannot provide proof of payment for these additional costs, we are unable to issue a refund or replacement.
  Please note no electrical items are sold overseas.
  If you are ordering products to be delivered to someone else, please make sure they are aware they will be responsible for these additional charges. We have no control over these charges and cannot predict what they may be, so we are unable to offer any assistance on these processes. We would advise that you check the import charges applicable in any country before ordering products to be delivered there.
  Please note that we aim to dispatch all international orders within 24 hours. Estimated delivery times are to be used as a guide only and commence from the date of dispatch. AMARA Retail Ltd Limited is not responsible for any delays caused by destination customs clearance processes
  International sites will have their own terms and conditions.
  Please note some items are classed as freight and are restricted from the normal delivery terms and pricing structure. A delivery quote will be required which can be arranged online by adding to the basket and following the steps.
  International orders exceeding 100kg are subject to requiring a bespoke delivery quote which will be provided by AMARA.
  Orders going to the United States that are either a) over $2,500 or b) over $250 and contain products that have been manufactured in China, require formal clearance through U.S. customs. As per the U.S. Customs Border Protection (CBP) regulations, our carrier will require the customer’s Employee Identification Number (EIN) or Social Security Number (SSN) to clear the formal customs clearance process. For further information please see here. If this information is not provided, your order will be returned to us for a refund and any returns costs incurred by the carrier will be deducted from your refund.
  Orders going to Spain that exceed €150 require clearance through Spanish customs, this means the customer will need to provide their DNI number. AMARA will reach out to the customer to obtain the DNI number before the order is despatched from our warehouse. If this information is not provided, your order will be returned to us for a refund and any returns costs incurred by the carrier will be deducted from your refund.
  Orders going to New Zealand that are over NZ$1,000 may require a client code as part of the import and export entry preparation and customs clearance process. When the client code is required our carrier will reach out to the customer requesting this information. If this information is not provided, your order will be returned to us for a refund and any returns costs incurred by the carrier will be deducted from your refund.
  Orders going to a business address in the European Union will need to be shipped with the customer’s EORI number. This is a unique business identification ID code used to track and register customs information in the EU, assigned by the member state where your company is established. AMARA will reach out to the customer to obtain the EORI number before the order is despatched from our warehouse. If this information is not provided, your order will be returned to us for a refund and any returns costs incurred by the carrier will be deducted from your refund.
  
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  Delivery & Returns
  
  Delivery
  Please see our Delivery Methods articles for the latest charges.
  Our aim is to deliver all orders within the specified times once receipt of payment has been confirmed. All deliveries are subject to stock availability and security checks. Delivery will be made to the address provided. If the product is paid for by PayPal it will be delivered to the address which is registered with PayPal. The site is unable to change the address due to PayPal’s security policy.
  Whilst we will make every effort to deliver within the time stated on our website, we will not be liable for any loss caused to you by late delivery or for late deliveries as a result of Carrier actions which are beyond our control save as precluded by law. We will endeavour to deliver within 30 days of the contract being entered into. Please contact us at customerservices@amara.com as soon as possible if you do not receive your goods within a reasonable time. We will endeavour to get your goods to you as soon as possible or you may cancel your order. You will be refunded once the goods have been returned to us in good order or classified as lost by the Carrier Company.
  We will attempt to deliver your order to the delivery address stated on your order form. AMARA will not be liable for any missing parcels should the delivery address have been entered incorrectly. If products are returned to us as undeliverable either because of an incorrect address or because of customer failure to contact the courier company or collect the goods from the depot where requested, we shall refund the price of the products less delivery costs incurred by us in sending out the goods plus any additional costs charged to us by the courier company for returning the goods to us. If we have to re-dispatch the order, if it has been returned to us, for reasons outside of our control there may be a charge.
  Click and Collect orders will be held for 7 days only, if the order is not collected in this time, the customer will be charged for this to be returned to AMARA. Please note customer’s require proof of identification upon collection.
  Oversized furniture items requiring a Two Man delivery can only be delivered up to three flights of stairs unless there is access to a lift (depending on the size of both the oversized furniture and the lift). Please note, Standard Delivery for oversized furniture is 1-2 weeks.
  AMARA will not be held responsible for any items that do not fit in the address they are being delivered to.
  If our courier is unable to deliver an oversized furniture item, an oversized furniture failed delivery charge of £50 will be charged to the customer.
  If the products we deliver to you are damaged or we have sent you the incorrect goods or quantity, please contact us within seven (7) days of delivery at customerservices@amara.com. We require you to notify us within seven (7) days to ensure a prompt response from us. Please do not sign for any packages that are damaged or opened. We cannot accept any liability for goods which are damaged or sent in error unless you notify us pursuant to these terms and conditions.
  For oversized furniture items, damaged or incorrect goods need to be reported within 48 hours of receipt. This time limit will also apply to split dispatch orders. It will be stated on the delivery note at the time of delivery if the item is part of a split dispatch. Original packaging should be kept for damaged or incorrect items.
  For damaged oversized furniture items the customer must notify Domestic Distribution upon delivery for this to be added to the POD when the customer signs for the delivery. Please see our liability section for more information.
  UK and international delivery charges
  Please see our Delivery Methods articles for the latest charges.
  All our deliveries are sent out using a signed for courier service. For security purposes, we do not deliver to P.O. Box numbers.
  Some products that are dispatched directly from the supplier may incur an additional delivery charge; this will be notified in the basket area.
  30 day money back guarantee
  In addition to clause 12 we also offer a 30 day money back guarantee for non-perishable goods. If the goods you receive are faulty as at the day of delivery, you have 30 days from the date of delivery to make use of this money back guarantee. Please note, this policy doesn’t extend to oversized furniture items.
  If you have purchased an item within the last 30 days and are not happy with it, please refer to the instructions provided in the order you received, alternatively email customerservices@amara.com for assistance. You will need to return the item, unused, in its original packaging and in a resalable condition, enclosing your order confirmation.
  All UK returns will be subject to a minimum returns shipping charge of £4.00. Prices may increase depending on the product and returns method. The required amount will be charged during the return process.
  For oversized furniture returns the 30 day guarantee will not apply, please contact our Customer Care Team to arrange this. Oversized furniture items will also need to be returned, unused, in their original packaging and in a resalable condition.
  Once the item has been received and checked, if it is established by AMARA that the item was not faulty or damaged at the date of delivery, you will be notified of this determination within 48 hours of receipt. In such circumstances you will not be entitled to a refund under the 30 day money back guarantee. You will be entitled to request that the item is returned to you and you will be responsible for the cost of postage
  Please note we will not be responsible for items lost or damaged in transit during return, even if the service is provided by our courier service mentioned at clause 12.8 above. However, we will endeavour to claim on the customer's behalf if one of our couriers is used.
  Save as required by law, this 30 day money back guarantee does not apply to perishable products or those products marked with an asterisk (*) or where indicated in the product description
  Refunds are processed by the original payment method. If the card used to make the original payment has expired, we will offer PayPal or bank transfer as an alternative.
  If the goods supplied are faulty on the day of delivery, you have the right to reject the goods as outlined within this section. If you have been unable to notify us or to return the goods within 30 days you have six months from the date of delivery to request the right to the repair or replacement of the goods, or the right to a reduction of the price of the goods within a reasonable time. AMARA reserves the right to refuse to repair the goods where it is disproportionate and or not possible to do so. Save as precluded by law, we do not accept any liability for faulty goods about which we have not been notified within six months of the date of delivery.
  Please note that any returned items that are received outside of the 30 day return period will not be accepted for a refund and will be returned to the original delivery address. Please note that re-dispatch charges will apply and must be paid in full prior to the parcel being released for return.
  
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  Liability
  
  If the goods you receive are incorrect, damaged or defective, or you’ve received an incorrect quantity, we require you to notify us in writing at our contact address within 7 days (standard orders). This is extended to 14 days for Trade Account orders. For any oversized furniture orders we require you to notify us in writing at our contact address within 48 hours of the delivery. We cannot accept any liability unless you notify us in accordance with these terms and conditions. All original packaging must be kept for damaged items as proof of the condition the goods were received in.
  For damaged oversized furniture items the customer must notify Domestic Distribution upon delivery for this to be added to the POD when the customer signs for the delivery. If the delivery is signed for unchecked, the customer is then fully liable for the items. If the customer does not mark the delivery as damaged AMARA are not liable for damaged goods.
  If you notify a problem to us under clause 20.1 or 20.2 above, our only obligation will be, at your option:
  To make good any shortage or non-delivery
  To replace or repair any goods that are damaged or defective where it is proportionate and possible to do so; or
  To provide a refund to you of the amount paid by you. All rights are reserved as to the manner or form of refund
  Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expense (including loss of profits business or goodwill) howsoever arising out of any problem you notify to us under this condition. Save as precluded by law we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods.
  You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our Site. The importation of certain goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase.
  20.6 Nothing in these Conditions is intended to limit any rights you may have as a consumer neither under applicable local law or other statutory rights that may not be excluded nor in any way to exclude liability for any death or personal injury resulting from our negligence.
  
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  Electrical products
  
  AMARA Retail Ltd does not provide extended warranties for electrical items; the customer is to rely on the supplier warranty.
  
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  Events beyond our control
  
  We shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstances beyond our reasonable control including without limitation, strikes, lock outs and other industrial action, breakdown of system or network access, flood, fire, explosion or accident.
  
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  Invalidity
  
  If any part of these Conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part these conditions will not be affected.
  
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  Entire Agreement
  
  These Conditions, together with our current website process, additional terms and conditions for specific products, delivery details, contact details, privacy policy, set out the whole of our agreement relating to the supply of goods to you by us. Nothing said by any sales person on our behalf should be understood as a variation of these terms and conditions or as an authorised representation about the nature or quality of any good offered for sale by us. Save for fraud or fraudulent misrepresentation, we shall have no liability for any such representation being untrue or misleading.
  
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  Complaints
  
  Complaints/ Feedback/ Recommendations
  Please feel free to give us any feedback, recommendations, or comments about our services and website. We take this very seriously and aim to deal with any problems or difficulties in a timely fair and effective manner. Please email us at customerservices@amara.com or write to us at the postal address shown on our Contact Us page. We try to respond to any email enquiries within one working day.
  
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  AMARA x Coutts
  
  Please refer to this link for AMARA x Coutts Terms and Conditions.
  
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  Additional Terms
  
  Bugatti products
  Electrical Items are not available overseas.
  Electrical products have a 1 year’s manufacturer’s warranty. If the product becomes faulty within the warranty the customer must contact Amara and follow the troubleshooting steps advised which should solve the issue. If not then AMARA will arrange for a courier to collect the product and return it to the UK service center provided by Bugatti ‘Luxx Design.’ The service center will have the decision as to whether the product can be repaired or if it needs to be replaced.
  If the product is returned the packaging is to be provided by the customer. Care must be taken to wrap the product to avoid damage in transit, neither AMARA or Luxx Design will be responsible for any damage that occurs in transit.
  When the warranty has expired the customer should contact Luxx Design directly but can speak to our customer services if they require further assistance.
  Please note a replacement product does not have a new warranty, the warranty is dated from the original purchase.
  Newgate Clocks
  All Newgate clocks are guaranteed for 2 years from the date of purchase. Space Hotel and Jones clocks purchased directly from Newgate World are guaranteed for 12 months from the date of purchase. This warranty includes mechanical and material failures but does not include damage caused by improper use, tampering, environmental damage, physical damage, or battery leakage.
  If your clock has a genuine defect that satisfies the conditions of the warranty and is within the warranty period we will, at our discretion and without cost to you, complete the necessary replacement of parts and/or rectify a fault or action any repair as identified by one of our fully trained technicians, or replace the clock for the same, or similar clock should an exact replica not be available.
  
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  Oversized Furniture
  
  1. Cancellations
  1.1 The cancellation of oversized furniture order excludes collection/return costs as well as any delivery costs incurred by the business or customer. (link)
  2. Your right to cancel
  2.1 Your right to cancel an order for oversized furniture starts the moment you place your order and ends 14 days from the day you receive your goods.
  2.2 If your order consists of multiple goods, the 14-day period begins when you get the last item of the order.
  2.3 This 14-day period is the time you have to decide whether to cancel, you then have a further 14 days to actually send the goods back.
  3. Returns
  3.1 You have 14 days from receipt of your oversized furniture to return it.
  3.2 Charges will apply on all oversized furniture returns, and delivery costs will not be refunded.
  3.3 Items must be returned to us unused, in original packaging, and in a resalable condition. If the item has not been returned in a fully saleable condition we reserve the right to refund the item or deduct up to 50% of the original selling price from the refund amount.
  3.4 If you have an order containing mixed items, e.g oversized furniture delivered from Green2 and standard items from AMARA’s courier service, the 14-day return period will start from the day your complete order arrives with you.
  3.5 Any damaged oversized furniture must be reported to Green2 at the point of delivery and signed for as damaged.
  3.6 If the delivery is signed for unchecked or not noted as damaged then the customer is fully liable for the goods.
  4. Payment
  4.1 When placing an order for oversized furniture, we will take payment at the time of placing the order, and we will then order the stock on your behalf.
  4.2 You will be notified of its arrival date prior to check-out and again in your order confirmation.
  5. Delivery
  5.1 Oversized furniture is delivered by our courier partner Green2.
  5.2 Green2 will get in contact with the customer when they are ready to make delivery to arrange a date and a time slot.
  5.3 If the delivery of oversized furniture fails because there is no one at the delivery address on the agreed date and time, a failed delivery fee of £50 will be incurred
  5.4 Our courier partner Green2 will bring oversized furniture into the room of your choice ensuring that the access guidelines have been followed.
  5.5 If your oversized furniture is over 85kg, Green2 will only deliver to a room on the ground floor.
  
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  Gift Cards
  
  Gift Cards & Vouchers cannot be exchanged for cash.
  Gift Cards & Vouchers can be used against full price and sale items.
  Gift Cards & Vouchers are non-refundable and may not be exchanged for cash.
  Gift Cards & Vouchers cannot be replaced if lost or stolen.
  Gift Cards & Vouchers will expire 24 months from purchase or last use. We will not refund any balance remaining and we will invalidate the card.
  If a customer makes a return for a product they have purchased with a Gift Card or Voucher a new Gift Card or Voucher will be issued and credited for that amount.
  
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  Cashback Sites
  
  The Site works in conjunction with several cashback sites, through an affiliate relationship, including Quidco and TopCashback
  Cashback will only be paid on the net value, excluding VAT, all other taxes and surcharges and any other costs to be determined by the Site, such as delivery costs.
  The Site reserves the right to refuse Cashback claims where an unauthorised voucher code is used. These include voucher codes not specifically given to the Cashback affiliate in question
  It is the Cashback sites responsibility to ensure that their members get paid the correct Cashback amount.
  
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  Promotions & Offers
  
  To find our current Promotional Terms and Conditions, please click here.
  
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  Email Disclaimer
  This email and any attachments are confidential and protected by copyright. If you are not the intended recipient dissemination or copying of this email is prohibited. If you have received this in error, please notify the sender by replying by email and then delete the email completely from your system.
  AMARA Retail Ltd cannot accept any responsibility for the accuracy or completeness of the contents of this email or its attachments as it has been transmitted over a public network and internet communications are not secure. If verification is required, please request a hard copy.
  This message is confidential. It may also be privileged or otherwise protected by work product immunity or other legal rules. If you have received it by mistake, please let us know by email reply and delete it from your system; you may not copy this message or disclose its contents to anyone. Please phone to follow up any message containing deadlines as incoming emails are not screened for response deadlines.
  Although AMARA Retail Ltd has taken steps to ensure that this email and any attachments are free from any viruses we advise that, in keeping with good computing practice, the recipient should run a check using up to date anti-virus software to ensure that they are actually virus free.
  
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Our Services
- Personal Shopping
  Personal Shopping
  
  Gift Finding Service
  
  Looking for that perfect gift?
  Take the hassle out of finding that special gift and let our talented team take care of your gifting conundrums.
  We understand that finding the right gift can be difficult, so our talented team is on hand to help. With thousands of products on offer from a range of brands, we’ll find that perfect present for you in no time, get in touch with us today at gifts@amara.com
  Are you a professional? Head to our Trade Page
  
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  Can I have a gift message included in my order?
  
  Whilst it's currently not possible to include a gift messages in your order, when our Gift Wrap service is selected at the checkout, you can also include a personalised gift message with up to 150 characters.
  If the item you've added to your basket is suitable for gift wrapping, this service will show at the checkout stage at a price of $6.83.
  
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  Can I have my order gift wrapped?
  
  Yes. At AMARA, we offer a luxury gift-wrapping service if your item(s) are suitable. If your item(s) are pre-boxed, they will be wrapped in black crocodile-textured paper and finished with an embossed satin ribbon. If your item(s) are unboxed, oddly shaped, or soft, they will be placed in a luxurious black gift box and finished with an embossed satin ribbon.
  If the item you've added to your basket is suitable for gift-wrapping, this service will show at the checkout stage at a price of $6.83. It's at this point you can also include a personalised gift message.
  
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  Do you offer a wedding gift list service?
  
  Yes, we’ve partnered with the UK’s leading wedding gift list company, The Wedding Shop, to help you create the newlywed home of your dreams.
  You’ll find the very best of designed by AMARA brands at The Wedding Shop, including statement accessories from Luxe, Global Explorer, Retreat, and our must-have Essentials range, so you can start married life in style. The fun doesn’t stop once the wedding is over.
  To start curating your wedding list, click here.
  
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  Interior Design service
  
  Interior Design
  We offer a comprehensive full-service interior design studio, with exceptional design services for all clients from residential to corporate projects. Our aim is to work closely with clients to realise their vision, and ensure every project runs smoothly and effortlessly. With great relationships across the world’s leading brands we can source designs, furniture and fabrics to suit every client.
  Interior Architecture
  By balancing light, space and shape our team can transform your home. With years of experience working across these elements, our designers know how to create functional spaces that are elegant and a joy to live or work within. However large or small your project, don’t hesitate to get in touch to see how we can help.
  Fixtures and Fittings
  Our team has strong relationships across the world’s leading designer brands to ensure they can bring you the best furniture, fittings and equipment (FF&E) for your project. They will work with you to create an interior design scheme that goes above your expectations, ensuring all fixtures and furnishings enhance your interior space.
  Click here to find out more and to request your consultation.
  
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  Personal Shopping Service
  
  Personal Shopping Service
  From restyling your living space to finding that perfect finishing touch or that extra-special gift, our personal shopping experience provides a truly tailored service to our most discerning customers. Curating designs from over 350 of the world’s leading brands to help fulfil your needs.
  Each member of our dedicated team has close relationships across our brand directory, helping to provide you with the very best experience.
  Video Consultations
  Not sure where to start? Book a video consultation with one of our experts to get the help you need from the comfort of your own home.
  Whatever you’re looking for, don’t hesitate to get in touch with our team today at personalshopping@amara.com.
  Latest feedback from our customers:
  “Thank you! You’re so on top of it! Really the best!”
  “Thanks again for all the help - love dealing with you”
  “Thanks Carrie. Honestly makes a big difference having you on speed dial, appreciate it”
  “Thank you, Carrie. That’s what I call wonderful Customer Care”
  “Not only do you provide premium, terrific service, you make the customer feel special and taken care of. Thank you so much”
  
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- Trade
  Trade
  How do I apply for a Trade Account?
  Please send the below details to our dedicated trade team on trade@amara.com and we will get back to you as soon as possible:
  Main Contact Full Name
  Main Contact Email
  Company Name
  Type of Business
  Website
  Business Telephone Number
  Company VAT Number
  Company Registration Number
  EORI Number (if applicable)
  How did you hear about us?
  Would you like to sign up to our newsletter?
  
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  Am I eligible for a trade account?
  
  Applicants from all businesses worldwide are welcome to apply for a trade account. Existing trade accounts are held by businesses such as interior designers, hotels, restaurants and those who wish to carry out corporate gifting.
  Please follow the instructions here to apply for a trade account.
  Wholesalers who wish to open an account for the purpose of resale within a retail environment such as a bricks and mortar store or online will not be accepted for a trade account. For wholesale enquiries, please contact wholesale@amara.com.
  
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  Can I get a VAT invoice for my trade order?
  Your full VAT invoice can only be downloaded when your order has been dispatched from our warehouse. If you'd like to access your VAT invoices from any of your past orders, you can find these on your AMARA account for the email address that placed the order.
  You'll need to
  Log into your account
  Click on ‘My Orders’
  Click on the order number you wish to receive the invoice for
  Click on the 'Download Invoice PDF' button
  
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  How do I see if a product is in stock?
  
  The current stock availability is displayed on each product page. Please be assured that these figures are accurate and represent the physical stock ready to be shipped at our warehouse. If you have any queries regarding stock please email trade@amara.com.
  
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  Do I have to meet a minimum spend?
  
  No. There is no minimum spend per order or annum.
  
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  What brands do you work with?
  
  We work closely with over 150+ suppliers and we’re a stockist of top brands such as: Tom Dixon, Missoni Home, Fornasetti, Pols Potten & HAY.
  View our full brand list
  We also have our own brands which include a host of trend-led pieces along with everyday essentials.
  Here's a link to our five Designed by AMARA collections to get you started:
  https://www.amara.com/shop/brand/luxe-designed-by-amara
  https://www.amara.com/shop/brand/global-explorer-designed-by-amara
  https://www.amara.com/shop/brand/essentials-designed-by-amara
  https://www.amara.com/shop/brand/retreat-designed-by-amara
  https://www.amara.com/shop/brand/ultra-designed-by-amara
  
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- Made To Order
  Made To Order
  
  When will I be charged for my Made to Order item?
  
  **Please note, our Made to Order(Oversized) products can only be delivered to Mainland UK.**
  Payment for made to order items will be taken immediately on placing order.
  If you've paid via Gift Card, payment will be taken once you've placed your order.
  
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  Who will deliver the Made to Order furniture?
  
  **Please note, our Made to Order(Oversized) products can only be delivered to Mainland UK.**
  Made to order furniture is delivered by our specialist courier partner Green2. They will get in contact with you when they are ready to make delivery to arrange a date and time slot and delivery will be a white-glove service.
  Please also ensure a person is home at the time of the arranged delivery slot. The delivery courier is unable to leave any items unless a signed note is left advising to do so, and they are not liable for any loss of damage to the items following this.
  
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  Are there any delivery restrictions for Made to Order items?
  
  Our Made to Order furniture can only be delivered to Mainland UK.
  These items require a two man delivery and as standard can only be delivered up to three flights of stairs, unless there is access to a lift (depending on the size of the item and lift).
  However, if you require delivery to a floor higher than the 3rd floor you can request this when our Customer Care team contact you and the request will be put forward to our courier partner - Green2 for a quote.
  
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  Will Made to Order furniture items be brought into my home?
  
  **Please note, our Made to Order(Oversized) products can only be delivered to Mainland UK.**
  Our courier partner Green2 will bring oversized furniture into the room of your choice, ensuring that the access guidelines have been followed. They do currently require front/rear doors and windows in the property to be opened for ventilation on delivery.
  
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  What happens if I miss my delivery slot for my Made to Order furniture?
  
  **Please note, our Made to Order(Oversized) products can only be delivered to Mainland UK.**
  If our courier partner Green2 is unable to deliver a made to order furniture item, you will incur a failed delivery charge of £50.
  
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  Can I return my Made to Order item?
  
  **Please note, our Made to Order(Oversized) products can only be delivered to Mainland UK.**
  Please see our returns & refunds page.
  You have 14 working days from receipt of your made to order furniture item to return it.
  Charges will apply on all made to order furniture returns, and delivery costs will not be refunded.
  Items must be returned to us unused, in original packaging and in a resalable condition. If the item has not been returned in a fully resaleable condition, we reserve the right to refund the item or deduct up to 50% of the original selling price from the refund amount.
  Damaged or faulty items must be reported to Green2 at the point of delivery and signed for as damaged/faulty. If the delivery is signed for unchecked or not as damaged/faulty then you are fully liable for the goods.
  To return any oversized furniture items please contact Customer Care.
  
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  Can I cancel my Made to Order items?
  
  **Please note, our Made to Order(Oversized) products can only be delivered to Mainland UK.**
  The cancellation of a Made to Order furniture item excludes delivery and collection/return costs as well as any delivery costs incurred by the business or customer.
  For further information, please contact the Customer Care team.
  
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Returns & Refunds
- Returns
  Returns
  What is your returns policy?
  Whilst we want you to love every piece as much as we do, we understand that sometimes things aren't just quite right. So it's OK if you change your mind - you have 30 days to return your item(s) from the date of delivery. Each item(s) you return needs to be new, unused and in its original packaging in a saleable condition.
  Please note that we do not offer exchanges.
  The following items cannot be returned:
  Made to order
  Custom products
  Products marked as non-returnable within the product details
  Earrings
  Perishable goods
  Oversized Furniture Returns
  You have 14 days from receipt of your oversized furniture to return it.
  The cost to return your oversized furniture is £100. Please note that any delivery costs incurred by the business or customer will not be refunded.
  Items must be returned to us unused, in original packaging and in a resalable condition. If the item has not been returned in a fully saleable condition we reserve the right to refund on the item or deduct up to 50% of the original selling price from the refund amount.
  Damaged or faulty items must be reported to Green2 at the point of delivery and signed for as damaged/faulty. If the delivery is signed for unchecked or not as damaged/faulty then you are fully liable for the goods.
  Note: if you are unable to return an unwanted item within the 30-day limit due to restrictions relating to Covid-19 we will honour a late return as long as the item(s) meet the other terms of our returns policy for example; they are in a new and unused condition in their original packaging and in a saleable condition. Please contact our Customer Care team before the end of your 30 day limit to discuss this with us and arrange a late return.
  
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  How to make a Return - UK
  Whilst we want you to love every piece as much as we do, we understand that sometimes things aren't just quite right. So it's OK if you change your mind - you have 30 days to return your item(s) from the date of delivery. Each item(s) you return needs to be new, unused and in its original packaging in a saleable condition.
  All UK returns will be subject to a returns shipping charge. This charge will be a minimum of £4.00 depending on the product and returns method. The required amount will be charged during the return process. To find out how much your return will be please follow the ‘Start a Return’ steps and log into our Returns Portal.
  If your item is faulty or incorrect, please contact our Customer Care team ahead of making a return.
  START A RETURN
  Securely repack your items.
  Login to our returns portal using your order number, this should start with R-xxx, and email address. Select your preferred tracked returns service. We have print at home, paperless and collection options available.
  You’ll be emailed a shipping label or QR code to scan at your chosen drop-off point or collection point.
  Keep an eye out for updates and tracking. You’ll get an email once we receive your returned item. Most returns are processed in a few days, but the money can take up to 14 days to appear back in your account.
  Good to know...
  By choosing a paid service through our returns portal you will be provided with a fully tracked return service back to our warehouse.
  You have 14 days from receipt of your oversized furniture to return it. To return any oversized furniture items please contact Customer Care. The cost to return your oversized furniture is £100. Please note that any delivery costs incurred by the business or customer will not be refunded. Damaged or faulty items must be reported to Domestic Distribution at the point of delivery and signed for as damaged/faulty. If the delivery is signed for unchecked or not as damaged/faulty then you are fully liable for the goods.
  RETURNS POLICY OVERVIEW
  Items must be returned to us unused, in original packaging and in a resalable condition, within 30 days of delivery.
  If your item is faulty or incorrect, please contact our Customer Care team ahead of making a return.
  
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  How to make a Return - International
  Returning an item(s) from outside of the UK is quick and easy. You have 30 days to return your item(s) from the date of delivery. Each item(s) you return needs to be new, unused and in its original packaging in a saleable condition. Please note that we do not cover the return shipping costs.
  If your item is faulty or incorrect, please contact our Customer Care team ahead of making a return.
  START A RETURN
  Securely repack your items.
  Login to our returns portal using your order number, this should start with R-xxx, and email address. Select your preferred tracked returns service. We have print at home, paperless and collection options available.
  You’ll be emailed a shipping label or QR code to scan at your chosen drop-off point or collection point.
  Keep an eye out for updates and tracking. You’ll get an email once we receive your returned item. Most returns are processed in a few days, but the money can take up to 14 days to appear back in your account.
  Good to know...
  By choosing a paid service through our returns portal you will be provided with a fully tracked return service back to our warehouse.
  You have 14 days from receipt of your oversized furniture to return it. To return any oversized furniture items please contact Customer Care. The cost to return your oversized furniture is £100. Please note that any delivery costs incurred by the business or customer will not be refunded. Damaged or faulty items must be reported to Domestic Distribution at the point of delivery and signed for as damaged/faulty. If the delivery is signed for unchecked or not as damaged/faulty then you are fully liable for the goods.
  RETURNS POLICY OVERVIEW
  Items must be returned to us unused, in original packaging and in a resalable condition, within 30 days of delivery.
  If your item is faulty or incorrect, please contact our Customer Care team ahead of making a return.
  
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  I live outside of the UK - how do I return my item(s) back to you?
  
  Returning an item(s) from outside of the UK is quick and easy. You have 30 days to return your item(s) from the date of delivery. Each item(s) you return needs to be new, unused and in its original packaging in a saleable condition. Please note that we do not cover the return shipping costs.
  Please click the button below to return an item(s). Here you'll be able to view the courier(s) available and find full return instructions.
  Please note, you do NOT need an AMARA account to create a return. All you need is your order number (don’t forget the R- at the beginning) and zip code as entered on your order
  RETURN YOUR ITEM(S)
  Please note if, on the rare occasion, your order arrives and your product isn’t in perfect condition; please contact our Customer Care team within 7 days of receiving your order. Please make sure to include clear photos and a description of the damage/fault as well as images of the packaging so we can help you further. Click here for more information.
  For more information visit Returns & Refunds.
  
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  What is your returns address?
  
  Our address to send your returns back to is:
  Clipper plc c/o Amara
  Unit 1
  Saxon Avenue
  Grange Park
  Northampton
  NN4 5EL
  Northamptonshire
  United Kingdom
  Please see our Returns & Refunds page for further information on making a return to us.
  
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