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UK - Delivery Options & Costs

You can choose between these delivery options:

Delivery Service

Delivery Cost 
GBP (£)

Delivery Timeframe

Standard

£6.99

3-5 Working Days

Express

£12.00

1-2 Working Days

Oversized

£120

*Please see product page for more details*

Standard Delivery
Standard UK delivery is £6.99. Your order will be delivered within 3-5 working days.

Special UK Postcodes
These UK postcodes all have restrictions or additional charges, as described above: AB3, AB4, AB5, BT, FK17, FK18, FK19, FK20, FK21, HS, IV, KA27, KA28, KW, PA20, PA21, PA22, PA23, PA24, PA25, PA26, PA27, PA28, PA29, PA30, PA31, PA32, PA33, PA34, PA35, PA36, PA37, PA38, PA39, PA40, PA41, PA42, PA43, PA44, PA45, PA46, PA47, PA48, PA49, PA50, PA51, PA52, PA53, PA54, PA55, PA56, PA57, PA58, PA59, PA60, PA61, PA62, PA63, PA64, PA65, PA66, PA67, PA68, PA69, PA70, PA71, PA72, PA73, PA74, PA75, PA76, PA77, PA78, PA79, PA80, PA81, PA82, PA83, PA84, PA85, PA86, PA87, PA88, PA89, PH15, PH16, PH17, PH18, PH19, PH20, PH21, PH22, PH23, PH24, PH25, PH26, PH30, PH31, PH32, PH33, PH34, PH35, PH36, PH37, PH38, PH39, PH40, PH41, PH42, PH43, PH44, PH49, PH50, TR21, TR22, TR23, TR24, TR25, ZE

Delivery Surcharges
Due to size and weight, select items will require a delivery surcharge. You'll find the cost indicated on the product page.

Europe Delivery Options & Costs

Please note: The following delivery costs are shown in GBP (British Pound Sterling). Delivery costs are updated/converted to your selected currency at the checkout. 

Country

Shipping Service

Shipping Cost GBP (£)

Shipping 
Timeframe – Working Days (Min)

Shipping 
Timeframe – 
Working Days (Max)

Austria

International

£15.09

6

10

Austria

Express

£30.17

3

5

Belgium

International

£15.09

6

10

Belgium

Express

£30.17

3

5

Bulgaria

International

£15.09

6

10

Bulgaria

Express

£30.17

3

5

Croatia

International

£20.00

6

10

Croatia

Express

£30.17

3

5

Cyprus

International

£21.55

5

7

Cyprus

Express

£51.72

2

4

Czech Republic

International

£15.09

6

10

Czech Republic

Express

£30.17

3

5

Denmark

International

£15.09

6

10

Denmark

Express

£30.17

3

5

Estonia

International

£15.09

6

10

Estonia

Express

£30.17

3

5

Faroe Islands

Express

£30.17

3

5

Faroe Islands

International

£35.00

6

9

Finland

International

£15.09

6

10

Finland

Express

£30.17

3

5

France

International

£8.62

6

10

France

Express

£30.17

3

5

Germany

International

£8.62

6

10

Germany

Express

£30.17

3

5

Gibraltar

International

£17.50

6

10

Gibraltar

Express

£35.00

3

5

Greece

International

£15.09

6

10

Greece

Express

£30.17

3

5

Greenland

Express

£30.17

3

5

Greenland

International

£35.00

6

9

Guernsey

International

£25.00

3

5

Guernsey

Express

£35.00

1

2

Hungary

International

£15.09

6

10

Hungary

Express

£30.17

3

5

Ireland

International

£15.09

6

10

Ireland

Express

£30.17

3

5

Isle Of Man

International

£12.00

3

5

Isle Of Man

Express

£30.17

1

2

Italy

International

£15.09

6

10

Italy

Express

£30.17

3

5

Jersey

International

£25.00

3

5

Jersey

Express

£35.00

1

2

Latvia

International

£15.09

6

10

Latvia

Express

£30.17

3

5

Liechtenstein

International

£20.00

6

10

Liechtenstein

Express

£30.17

3

5

Lithuania

International

£15.09

6

10

Lithuania

Express

£30.17

3

5

Luxembourg

International

£15.09

6

10

Luxembourg

Express

£30.17

3

5

Malta

International

£15.09

5

7

Malta

Express

£30.17

2

4

Monaco

International

£15.09

6

10

Monaco

Express

£30.17

3

5

Netherlands

International

£15.09

6

10

Netherlands

Express

£30.17

3

5

Norway

International

£20.00

6

10

Norway

Express

£35.00

3

5

Poland

International

£15.09

6

10

Poland

Express

£30.17

3

5

Portugal

International

£15.09

6

10

Portugal

Express

£30.17

3

5

Romania

International

£15.09

6

10

Romania

Express

£30.17

3

5

San Marino

International

£8.62

6

10

San Marino

Express

£30.17

3

5

Slovakia

International

£15.09

6

10

Slovakia

Express

£30.17

3

5

Slovenia

International

£15.09

6

10

Slovenia

Express

£30.17

3

5

Spain

International

£15.09

6

10

Spain

Express

£30.17

3

5

Sweden

International

£15.09

6

10

Sweden

Express

£30.17

3

5

Switzerland

International

£13.16

6

10

Switzerland

Express

£30.70

3

5

Rest of the World - Delivery Options & Costs

Please note: The following delivery costs are shown in GBP (British Pound Sterling). Delivery costs are updated/converted to your selected currency at the checkout. 

Country

Shipping Service

Shipping Cost GBP (£)

Shipping 
Timeframe – Working Days (Min)

Shipping 
Timeframe – Working Days (Max)

Albania

International

£20.00

6

9

Albania

Express

£75.00

3

5

American Samoa

International

£35.00

6

9

American Samoa

Express

£75.00

3

5

Andorra

International

£12.93

6

9

Andorra

Express

£30.17

3

5

Anguilla

International

£35.00

6

9

Anguilla

Express

£75.00

3

5

Argentina

International

£35.00

6

9

Argentina

Express

£75.00

3

5

Aruba

International

£35.00

6

9

Aruba

Express

£75.00

3

5

Australia

International

£33.71

8

12

Australia

Express

£58.99

3

8

Azerbaijan

International

£35.00

6

9

Azerbaijan

Express

£75.00

3

5

Bahamas

International

£35.00

6

9

Bahamas

Express

£75.00

3

5

Barbados

International

£35.00

6

9

Barbados

Express

£75.00

3

5

Benin

International

£35.00

6

9

Benin

Express

£75.00

3

5

Bermuda

International

£35.00

6

9

Bermuda

Express

£75.00

3

5

Bhutan

International

£35.00

6

9

Bhutan

Express

£75.00

3

5

Bolivia

International

£35.00

6

9

Bolivia

Express

£75.00

3

5

Bonaire, Saint Eustatius

International

£35.00

6

9

Bonaire, Saint Eustatius

Express

£75.00

3

5

Bosnia And Herzegovina

International

£20.00

6

9

Bosnia And Herzegovina

Express

£75.00

3

5

Botswana

International

£35.00

6

9

Botswana

Express

£75.00

3

5

Brunei Darussalam

International

£35.00

6

9

Brunei Darussalam

Express

£75.00

3

5

Burundi

International

£35.00

6

9

Burundi

Express

£75.00

3

5

Cambodia

International

£35.00

6

9

Cambodia

Express

£75.00

3

5

Cameroon

International

£35.00

6

9

Cameroon

Express

£75.00

3

5

Canary Islands

International

£35.00

6

9

Canary Islands

Express

£75.00

3

5

Cape Verde

International

£35.00

6

9

Cape Verde

Express

£75.00

3

5

Cayman Islands

International

£35.00

6

9

Cayman Islands

Express

£75.00

3

5

Chad

International

£35.00

6

9

Chad

Express

£75.00

3

5

Chile

International

£35.00

6

9

Chile

Express

£75.00

3

5

China

International

£35.00

6

9

China

Express

£75.00

3

5

Comoros

International

£35.00

6

9

Comoros

Express

£75.00

3

5

Cook Islands

International

£35.00

6

9

Cook Islands

Express

£75.00

3

5

Costa Rica

International

£35.00

6

9

Costa Rica

Express

£75.00

3

5

Curaçao

International

£35.00

6

9

Curaçao

Express

£75.00

3

5

Djibouti

International

£35.00

6

9

Djibouti

Express

£75.00

3

5

Dominica

International

£35.00

6

9

Dominica

Express

£75.00

3

5

Ecuador

International

£35.00

6

9

Ecuador

Express

£75.00

3

5

El Salvador

International

£35.00

6

9

El Salvador

Express

£75.00

3

5

Equatorial Guinea

International

£35.00

6

9

Equatorial Guinea

Express

£75.00

3

5

Falkland Islands (Malvinas)

International

£35.00

6

9

Falkland Islands (Malvinas)

Express

£75.00

3

5

Fiji

International

£35.00

6

9

Fiji

Express

£75.00

3

5

French Guiana

International

£35.00

6

9

French Guiana

Express

£75.00

3

5

French Polynesia

International

£35.00

6

9

French Polynesia

Express

£75.00

3

5

Gabon

International

£35.00

6

9

Gabon

Express

£75.00

3

5

Gambia

International

£35.00

6

9

Gambia

Express

£75.00

3

5

Ghana

International

£35.00

6

9

Ghana

Express

£75.00

3

5

Grenada

International

£35.00

6

9

Grenada

Express

£75.00

3

5

Guadeloupe

International

£35.00

6

9

Guadeloupe

Express

£75.00

3

5

Guam

International

£35.00

6

9

Guam

Express

£75.00

3

5

Guatemala

International

£35.00

6

9

Guatemala

Express

£75.00

3

5

Guinea

International

£35.00

6

9

Guinea

Express

£75.00

3

5

Guyana

International

£35.00

6

9

Guyana

Express

£75.00

3

5

Honduras

International

£35.00

6

9

Honduras

Express

£75.00

3

5

Hong Kong

International

£26.06

6

9

Hong Kong

Express

£78.19

2

4

Iceland

International

£35.00

6

9

Iceland

Express

£75.00

2

3

India

International

£35.00

6

9

India

Express

£75.00

3

5

Indonesia

International

£35.00

6

9

Indonesia

Express

£75.00

3

5

Jamaica

International

£35.00

6

9

Jamaica

Express

£75.00

3

5

Japan

International

£35.00

6

9

Japan

Express

£75.00

3

5

Kiribati

International

£35.00

6

9

Kiribati

Express

£75.00

3

5

Korea, South

International

£35.00

6

9

Korea, South

Express

£75.00

3

5

Lao People's Democratic Republic

International

£35.00

6

9

Lao People's Democratic Republic

Express

£75.00

3

5

Lesotho

International

£35.00

6

9

Lesotho

Express

£75.00

3

5

Macao

International

£35.00

6

9

Macao

Express

£75.00

3

5

Macedonia

International

£35.00

6

9

Macedonia

Express

£75.00

3

5

Madagascar

International

£35.00

6

9

Madagascar

Express

£75.00

3

5

Malawi

International

£35.00

6

9

Malawi

Express

£75.00

3

5

Malaysia

International

£35.00

6

9

Malaysia

Express

£75.00

3

5

Maldives

International

£35.00

6

9

Maldives

Express

£75.00

3

5

Mali

International

£35.00

6

9

Mali

Express

£75.00

3

5

Marshall Islands

International

£35.00

6

9

Marshall Islands

Express

£75.00

3

5

Martinique

International

£35.00

6

9

Martinique

Express

£75.00

3

5

Mauritania

International

£35.00

6

9

Mauritania

Express

£75.00

3

5

Mauritius

International

£35.00

6

9

Mauritius

Express

£75.00

3

5

Mayotte

International

£35.00

6

9

Mayotte

Express

£75.00

3

5

Mexico

International

£35.00

6

9

Mexico

Express

£75.00

3

5

Mongolia

International

£35.00

6

9

Mongolia

Express

£75.00

3

5

Montenegro

International

£35.00

6

9

Montenegro

Express

£75.00

3

5

Montserrat

International

£35.00

6

9

Montserrat

Express

£75.00

3

5

Morocco

International

£35.00

6

9

Morocco

Express

£75.00

3

5

Namibia

International

£35.00

6

9

Namibia

Express

£75.00

3

5

Netherlands Antilles

International

£35.00

6

9

Netherlands Antilles

Express

£75.00

3

5

New Caledonia

International

£35.00

6

9

New Caledonia

Express

£75.00

3

5

New Zealand

International

£31.25

8

12

New Zealand

Express

£65.10

3

8

Nicaragua

International

£35.00

6

9

Nicaragua

Express

£75.00

3

5

Niger

International

£35.00

6

9

Niger

Express

£75.00

3

5

Northern Mariana Islands

International

£35.00

6

9

Northern Mariana Islands

Express

£75.00

3

5

Panama

International

£35.00

6

9

Panama

Express

£75.00

3

5

Papua New Guinea

International

£35.00

6

9

Papua New Guinea

Express

£75.00

3

5

Paraguay

International

£35.00

6

9

Paraguay

Express

£75.00

3

5

Peru

International

£35.00

6

9

Peru

Express

£75.00

3

5

Philippines

International

£35.00

6

9

Philippines

Express

£75.00

3

5

Puerto Rico

International

£35.00

6

9

Puerto Rico

Express

£75.00

3

5

Reunion

International

£35.00

6

9

Reunion

Express

£75.00

3

5

Saint Barthelemy

International

£35.00

6

9

Saint Barthelemy

Express

£75.00

3

5

Saint Kitts And Nevis

International

£35.00

6

9

Saint Kitts And Nevis

Express

£75.00

3

5

Saint Lucia

International

£35.00

6

9

Saint Lucia

Express

£75.00

3

5

Saint Martin

International

£35.00

6

9

Saint Martin

Express

£75.00

3

5

Saint Vincent And Grenadines

International

£35.00

6

9

Saint Vincent And Grenadines

Express

£75.00

3

5

Samoa

International

£35.00

6

9

Samoa

Express

£75.00

3

5

Sao Tome And Principe

International

£35.00

6

9

Sao Tome And Principe

Express

£75.00

3

5

Senegal

International

£35.00

6

9

Senegal

Express

£75.00

3

5

Serbia

International

£20.00

5

10

Serbia

Express

£75.00

3

5

Seychelles

International

£35.00

6

9

Seychelles

Express

£75.00

3

5

Singapore

International

£27.44

6

9

Singapore

Express

£79.27

2

4

Solomon Islands

International

£35.00

6

9

Solomon Islands

Express

£75.00

3

5

South Africa

International

£35.00

6

9

South Africa

Express

£75.00

3

5

Suriname

International

£35.00

6

9

Suriname

Express

£75.00

3

5

Swaziland

International

£35.00

6

9

Swaziland

Express

£75.00

3

5

Taiwan

International

£35.00

6

9

Taiwan

Express

£75.00

3

5

Tanzania

International

£35.00

6

9

Tanzania

Express

£75.00

3

5

Thailand

International

£35.00

6

9

Thailand

Express

£75.00

3

5

Togo

International

£35.00

6

9

Togo

Express

£75.00

3

5

Tonga

International

£35.00

6

9

Tonga

Express

£75.00

3

5

Trinidad And Tobago

International

£35.00

6

9

Trinidad And Tobago

Express

£75.00

3

5

Tunisia

International

£35.00

6

9

Tunisia

Express

£75.00

3

5

Tuvalu

International

£35.00

6

9

Tuvalu

Express

£75.00

3

5

Uruguay

International

£35.00

6

9

Uruguay

Express

£75.00

3

5

Vanuatu

International

£35.00

6

9

Vanuatu

Express

£75.00

3

5

Vietnam

International

£35.00

6

9

Vietnam

Express

£75.00

3

5

Virgin Islands, British

International

£35.00

6

9

Virgin Islands, British

Express

£75.00

3

5

Virgin Islands, U.S.

International

£35.00

6

9

Virgin Islands, U.S.

Express

£75.00

3

5

Zambia

International

£50.00

6

9

Zambia

Express

£75.00

3

5

Where is my order?

If you haven't got your order yet, it might be because it is still out for delivery. Perhaps the courier have tried to deliver but you weren't in? They will try up to 3 times.

Standard Delivery takes three (3) to five (5) days. 

Next Day Delivery for the next day if you order before 6pm (excludes Public / Bank holidays).


Tracking delivery

In our dispatch email you'll have your unique tracking number for your order. Please check your junk folder, if you haven't got the email.

Standard Delivery takes three (3) to five (5) days. 

Next Day Delivery will be delivered the next day if you order before 6pm (excludes Public / Bank holidays). 

Can I track my delivery overseas?

We make it easy for you to track your delivery no matter where it is. Once your order has been processed by us, you should receive an email informing you of your tracking reference.

Please use that tracking reference to keep tabs on the progress of your delivery.

Our international couriers deliver Monday to Friday.


Why is my order late?

Depending on what delivery option you selected your order might still be out for delivery.

three (3) to five (5) days.

Next Day Delivery - next day if you place your order before 6pm and receive your order the very next day (excludes Public / Bank Holidays). 

You can also check the status of your order using your tracking number we sent you in the confirmation email.  

Why has my order/item returned to sender?

Our delivery partners will attempt to deliver your order three times. 

Sometimes there might be problems finding or accessing the delivery address, and if the attempts are unsuccessful, the order will be returned.

Occasionally, an order gets damaged in transit and can't be delivered.

You should be able to check the reason why it's been returned by using the tracking link you got in the dispatch email.

If, for any reason they are unsuccessful, they will leave a calling card informing you your order is being returned to us. 

Unfortunately, an order that has been returned to us by the courier can’t be re-directed out to our customers again, but will be refunded in full once the warehouse team has processed it. 

If you require the items, we would ask you to place a new order.

I've Used The Wrong Email Address When Placing My Order

We can amend this for you. Please contact us as quickly as possible with your order number; the first line of your address and correct email address

Wrong/Faulty item received

We’re sorry to hear there are issues with your order.

Please use our contact form and attach images of the wrong/faulty items and we'll investigate this for you.

Thank you for your patience while we put this right.

I'm missing item(s) from my order

We’re sorry there are items missing from your order.

Please contact us as soon as you receive your order. We will need the following information to enable a member of our Customer Care team to advise on the best solution:

  • Your order number (This should start with R-xxx)
  • Details of the item that is missing - product name and description
  • Images of the open package with the items that you did receive (if you ordered more than 1 item)
  • Images of the packaging - including any damage to the packaging



Payment issues

If you are getting error messages when making a payment, please make sure you have entered all the details correct. You might want to contact your bank to make sure there are no problems with your card.

If you’re still experiencing problems, please contact us and include as much detail as you can around the error:

  • The error message you are seeing
  • A description of the problem
  • What payment method you are trying to use
  • What the products are you’re trying to purchase
  • What internet browser you are using or if you are using our app
  • Any other details that could be useful

If your credit/debit card was declined, please check if your card has expired or perhaps your billing address for the card is different from the one you have on file with us.

Your card provider will have more information.

If you are using PayPal, please contact them directly.

Why is my bank is showing two charges for my order?

We only take payment for an item after it has been processed. However, in the interim before processing, we will take an authorisation. An authorisation will show on your bank statement as a reservation of funds that allocates the money to your order. The funds are then debited when we have processed your item(s) for delivery. Sometimes this shows up as two charges and will correct itself within 2-3 working days. 

In the event of us not being able to fulfil your order we immediately contact your bank to request that your bank cancels the authorisation. If the authorisation still remains after several days, please contact your bank to request that they act upon our cancellation of the payment.

Can I cancel or make changes to my order?

If you would like to cancel your order, please contact our Customer Care Team within 45 minutes of placing your order, via phone or web chat.

Whilst we try to accommodate customers' requests for order amendments or cancellations, our main priority is to quickly process orders for dispatch to customers and therefore your requested cancellation or amendment may not be possible. 

If the amendment or cancellation request is not possible and an item(s) is no longer required, please send the item(s) back to us in line with our returns policy.

Do you offer a wedding gift list service?

Yes, we’ve partnered with the UK’s leading wedding gift list company, The Wedding Shop, to help you create the newlywed home of your dreams. 

You’ll find the very best of designed by AMARA brands at The Wedding Shop, including statement accessories from Luxe, Global Explorer, Retreat, and our must-have Essentials range, so you can start married life in style. The fun doesn’t stop once the wedding is over.

To start curating your wedding list, click here

Interior Design service

Interior Design
We offer a comprehensive full-service interior design studio, with exceptional design services for all clients from residential to corporate projects. Our aim is to work closely with clients to realise their vision, and ensure every project runs smoothly and effortlessly. With great relationships across the world’s leading brands we can source designs, furniture and fabrics to suit every client.

Interior Architecture
By balancing light, space and shape our team can transform your home. With years of experience working across these elements, our designers know how to create functional spaces that are elegant and a joy to live or work within. However large or small your project, don’t hesitate to get in touch to see how we can help.

Fixtures and Fittings
Our team has strong relationships across the world’s leading designer brands to ensure they can bring you the best furniture, fittings and equipment (FF&E) for your project. They will work with you to create an interior design scheme that goes above your expectations, ensuring all fixtures and furnishings enhance your interior space.

Click here to find out more and to request your consultation.

Personal Shopping Service

Personal Shopping Service
From restyling your living space to finding that perfect finishing touch or that extra-special gift, our personal shopping experience provides a truly tailored service to our most discerning customers. Curating designs from over 350 of the world’s leading brands to help fulfil your needs.

Each member of our dedicated team has close relationships across our brand directory, helping to provide you with the very best experience.

Video Consultations

Not sure where to start? Book a video consultation with one of our experts to get the help you need from the comfort of your own home.

Whatever you’re looking for, don’t hesitate to get in touch with our team today at personalshopping@amara.com.

Latest feedback from our customers:
“Thank you! You’re so on top of it! Really the best!”
“Thanks again for all the help - love dealing with you”
“Thanks Carrie. Honestly makes a big difference having you on speed dial, appreciate it”
“Thank you, Carrie. That’s what I call wonderful Customer Care”
“Not only do you provide premium, terrific service, you make the customer feel special and taken care of. Thank you so much”

How do I apply for a Trade Account?

Please send the below details to our dedicated trade team on trade@amara.com and we will get back to you as soon as possible:

  • Main Contact Full Name
  • Main Contact Email
  • Company Name
  • Type of Business
  • Website
  • Business Telephone Number
  • Company VAT Number
  • Company Registration Number
  • EORI Number (if applicable)
  • How did you hear about us?
  • Would you like to sign up to our newsletter?
Am I eligible for a trade account?

Applicants from all businesses worldwide are welcome to apply for a trade account. Existing trade accounts are held by businesses such as interior designers, hotels, restaurants and those who wish to carry out corporate gifting.

Please follow the instructions here to apply for a trade account. 

Wholesalers who wish to open an account for the purpose of resale within a retail environment such as a bricks and mortar store or online will not be accepted for a trade account. For wholesale enquiries, please contact wholesale@amara.com.

Can I get a VAT invoice for my trade order?

Your full VAT invoice can only be downloaded when your order has been dispatched from our warehouse. If you'd like to access your VAT invoices from any of your past orders, you can find these on your AMARA account for the email address that placed the order.

You'll need to

  • Log into your account
  • Click on ‘My Orders’
  • Click on the order number you wish to receive the invoice for
  • Click on the 'Download Invoice PDF' button
How do I see if a product is in stock?

The current stock availability is displayed on each product page. Please be assured that these figures are accurate and represent the physical stock ready to be shipped at our warehouse. If you have any queries regarding stock please email trade@amara.com.


Do I have to meet a minimum spend?

No. There is no minimum spend per order or annum.

What brands do you work with?

We work closely with over 300+ suppliers and we’re a stockist of top brands such as: Tom Dixon, LSA International, Missoni Home, Fornasetti, Pols Potten & HAY.

View our full brand list

We also have our own brands which include a host of trend-led pieces along with everyday essentials. 

Here's a link to our five Designed by AMARA collections to get you started:

https://www.amara.com/shop/brand/luxe-designed-by-amara

https://www.amara.com/shop/brand/global-explorer-designed-by-amara

https://www.amara.com/shop/brand/essentials-designed-by-amara

https://www.amara.com/shop/brand/retreat-designed-by-amara

https://www.amara.com/shop/brand/ultra-designed-by-amara

I’m having problems signing in. What can I do?

If you have an account with us, please make sure you are using the same email address and password as you used when setting your account up.

If you can't remember your password, you can use the 'forgotten password' link on the sign-in page to reset your password. Click here to get to the sign-in page, and then follow the steps.

If you don't have an account you can set one up here. This means you have all your order history and details in one place.

If you're still having problems signing in to your account, please contact us and we'll be happy to help.

What is your returns policy?

Whilst we want you to love every piece as much as we do, we understand that sometimes things aren't just quite right. So it's OK if you change your mind - you have 30 days to return your item(s) from the date of delivery. Each item(s) you return needs to be new, unused and in its original packaging in a saleable condition.

Please note that we do not offer exchanges.

The following items cannot be returned:

  • Made to order
  • Custom products
  • Products marked as non-returnable within the product details
  • Earrings
  • Perishable goods

Oversized Furniture Returns

You have 14 days from receipt of your oversized furniture to return it.

The cost to return your oversized furniture is £100. Please note that any delivery costs incurred by the business or customer will not be refunded.

Items must be returned to us unused, in original packaging and in a resalable condition. If the item has not been returned in a fully saleable condition we reserve the right to refund on the item or deduct up to 50% of the original selling price from the refund amount.

Damaged or faulty items must be reported to Green2 at the point of delivery and signed for as damaged/faulty. If the delivery is signed for unchecked or not as damaged/faulty then you are fully liable for the goods.

Note: if you are unable to return an unwanted item within the 30-day limit due to restrictions relating to Covid-19 we will honour a late return as long as the item(s) meet the other terms of our returns policy for example; they are in a new and unused condition in their original packaging and in a saleable condition. Please contact our Customer Care team before the end of your 30 day limit to discuss this with us and arrange a late return.



How to make a Return - UK

Whilst we want you to love every piece as much as we do, we understand that sometimes things aren't just quite right. So it's OK if you change your mind - you have 30 days to return your item(s) from the date of delivery. Each item(s) you return needs to be new, unused and in its original packaging in a saleable condition.

All UK returns will be subject to a returns shipping charge. This charge will be a minimum of £4.00 depending on the product and returns method. The required amount will be charged during the return process. To find out how much your return will be please follow the ‘Start a Return’ steps and log into our Returns Portal. 

If your item is faulty or incorrect, please contact our Customer Care team ahead of making a return.

  • Securely repack your items.

  • Login to our returns portal using your order number, this should start with R-xxx, and email address. Select your preferred tracked returns service. We have print at home, paperless and collection options available.

  • You’ll be emailed a shipping label or QR code to scan at your chosen drop-off point or collection point.

  • Keep an eye out for updates and tracking. You’ll get an email once we receive your returned item. Most returns are processed in a few days, but the money can take up to 14 days to appear back in your account.

Good to know...

  • By choosing a paid service through our returns portal you will be provided with a fully tracked return service back to our warehouse.
  • You have 14 days from receipt of your oversized furniture to return it. To return any oversized furniture items please contact Customer Care. The cost to return your oversized furniture is £100. Please note that any delivery costs incurred by the business or customer will not be refunded. Damaged or faulty items must be reported to Domestic Distribution at the point of delivery and signed for as damaged/faulty. If the delivery is signed for unchecked or not as damaged/faulty then you are fully liable for the goods.

RETURNS POLICY OVERVIEW

  • Items must be returned to us unused, in original packaging and in a resalable condition, within 30 days of delivery. 
  • If your item is faulty or incorrect, please contact our Customer Care team ahead of making a return.
How to make a Return - International

Returning an item(s) from outside of the UK is quick and easy. You have 30 days to return your item(s) from the date of delivery. Each item(s) you return needs to be new, unused and in its original packaging in a saleable condition. Please note that we do not cover the return shipping costs.

If your item is faulty or incorrect, please contact our Customer Care team ahead of making a return.

  • Securely repack your items.

  • Login to our returns portal using your order number, this should start with R-xxx, and email address. Select your preferred tracked returns service. We have print at home, paperless and collection options available.

  • You’ll be emailed a shipping label or QR code to scan at your chosen drop-off point or collection point.

  • Keep an eye out for updates and tracking. You’ll get an email once we receive your returned item. Most returns are processed in a few days, but the money can take up to 14 days to appear back in your account.

Good to know...

  • By choosing a paid service through our returns portal you will be provided with a fully tracked return service back to our warehouse.
  • You have 14 days from receipt of your oversized furniture to return it. To return any oversized furniture items please contact Customer Care. The cost to return your oversized furniture is £100. Please note that any delivery costs incurred by the business or customer will not be refunded. Damaged or faulty items must be reported to Domestic Distribution at the point of delivery and signed for as damaged/faulty. If the delivery is signed for unchecked or not as damaged/faulty then you are fully liable for the goods.

RETURNS POLICY OVERVIEW

  • Items must be returned to us unused, in original packaging and in a resalable condition, within 30 days of delivery. 
  • If your item is faulty or incorrect, please contact our Customer Care team ahead of making a return.
What is your returns address?

Our address to send your returns back to is:

Clipper plc c/o Amara
Unit 1
Saxon Avenue
Grange Park
Northampton
NN4 5EL
Northamptonshire
United Kingdom

Please see our Returns & Refunds page for further information on making a return to us.

Do you offer a returns collection service?

We don't offer a returns collection service outside of the UK.

Please see our Returns & Refunds page for more information.

Can I exchange an order?

We are unable to offer exchanges. Please return any unwanted item(s) to us for a refund and place a new order for the item(s) you would prefer.

Please see our Returns & Refunds information page on how to return an item(s) to us.

Can I return more than one order in the same parcel?

Please return each order separately and include any packaging that forms part of the goods with your valid proof of purchase.

What happens if I return my item(s) outside of the 30 days returns policy?

If we receive your item(s) outside of the 30 days returns window (the 30 days is counted from the date of delivery) we are unable to accept your return and the item(s) will be sent back to you. This will be charged at our standard delivery service rate for your location.

If you are unable to return an unwanted item within the 30 day limit due to restrictions relating to Covid-19 we will honour a late return as long as the item(s) meet the other terms of our returns policy for example; they are in a new and unused condition in their original packaging and in a saleable condition. Please contact our Customer Care team before the end of your 30 day limit to discuss this with us and arrange a late return.

How will I know when you've refunded me?

Once we've received and processed your return and issued you with a refund we will send you an email to let you know.