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Delivery
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Delivery Methods
Delivery MethodsUK - Delivery Options & Costs
You can choose between these delivery options:
Delivery Service
Delivery Cost
GBP (£)Delivery Timeframe
Standard
£6.99
3-5 Working Days
Express
£12.00
1-2 Working Days
Oversized
£120
*Please see product page for more details*
Standard Delivery
Standard UK delivery is £6.99. Your order will be delivered within 3-5 working days.Special UK Postcodes
These UK postcodes all have restrictions or additional charges, as described above: AB3, AB4, AB5, BT, FK17, FK18, FK19, FK20, FK21, HS, IV, KA27, KA28, KW, PA20, PA21, PA22, PA23, PA24, PA25, PA26, PA27, PA28, PA29, PA30, PA31, PA32, PA33, PA34, PA35, PA36, PA37, PA38, PA39, PA40, PA41, PA42, PA43, PA44, PA45, PA46, PA47, PA48, PA49, PA50, PA51, PA52, PA53, PA54, PA55, PA56, PA57, PA58, PA59, PA60, PA61, PA62, PA63, PA64, PA65, PA66, PA67, PA68, PA69, PA70, PA71, PA72, PA73, PA74, PA75, PA76, PA77, PA78, PA79, PA80, PA81, PA82, PA83, PA84, PA85, PA86, PA87, PA88, PA89, PH15, PH16, PH17, PH18, PH19, PH20, PH21, PH22, PH23, PH24, PH25, PH26, PH30, PH31, PH32, PH33, PH34, PH35, PH36, PH37, PH38, PH39, PH40, PH41, PH42, PH43, PH44, PH49, PH50, TR21, TR22, TR23, TR24, TR25, ZEDelivery Surcharges
Due to size and weight, select items will require a delivery surcharge. You'll find the cost indicated on the product page.Did you find it helpful? Yes No
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Send feedbackThanks for the feedback. We will improve this article.Europe Delivery Options & CostsPlease note: The following delivery costs are shown in GBP (British Pound Sterling). Delivery costs are updated/converted to your selected currency at the checkout.
Country
Shipping Service
Shipping Cost GBP (£)
Shipping
Timeframe – Working Days (Min)Shipping
Timeframe –
Working Days (Max)Austria
International
£15.09
6
10
Austria
Express
£30.17
3
5
Belgium
International
£15.09
6
10
Belgium
Express
£30.17
3
5
Bulgaria
International
£15.09
6
10
Bulgaria
Express
£30.17
3
5
Croatia
International
£20.00
6
10
Croatia
Express
£30.17
3
5
Cyprus
International
£21.55
5
7
Cyprus
Express
£51.72
2
4
Czech Republic
International
£15.09
6
10
Czech Republic
Express
£30.17
3
5
Denmark
International
£15.09
6
10
Denmark
Express
£30.17
3
5
Estonia
International
£15.09
6
10
Estonia
Express
£30.17
3
5
Faroe Islands
Express
£30.17
3
5
Faroe Islands
International
£35.00
6
9
Finland
International
£15.09
6
10
Finland
Express
£30.17
3
5
France
International
£8.62
6
10
France
Express
£30.17
3
5
Germany
International
£8.62
6
10
Germany
Express
£30.17
3
5
Gibraltar
International
£17.50
6
10
Gibraltar
Express
£35.00
3
5
Greece
International
£15.09
6
10
Greece
Express
£30.17
3
5
Greenland
Express
£30.17
3
5
Greenland
International
£35.00
6
9
Guernsey
International
£25.00
3
5
Guernsey
Express
£35.00
1
2
Hungary
International
£15.09
6
10
Hungary
Express
£30.17
3
5
Ireland
International
£15.09
6
10
Ireland
Express
£30.17
3
5
Isle Of Man
International
£12.00
3
5
Isle Of Man
Express
£30.17
1
2
Italy
International
£15.09
6
10
Italy
Express
£30.17
3
5
Jersey
International
£25.00
3
5
Jersey
Express
£35.00
1
2
Latvia
International
£15.09
6
10
Latvia
Express
£30.17
3
5
Liechtenstein
International
£20.00
6
10
Liechtenstein
Express
£30.17
3
5
Lithuania
International
£15.09
6
10
Lithuania
Express
£30.17
3
5
Luxembourg
International
£15.09
6
10
Luxembourg
Express
£30.17
3
5
Malta
International
£15.09
5
7
Malta
Express
£30.17
2
4
Monaco
International
£15.09
6
10
Monaco
Express
£30.17
3
5
Netherlands
International
£15.09
6
10
Netherlands
Express
£30.17
3
5
Norway
International
£20.00
6
10
Norway
Express
£35.00
3
5
Poland
International
£15.09
6
10
Poland
Express
£30.17
3
5
Portugal
International
£15.09
6
10
Portugal
Express
£30.17
3
5
Romania
International
£15.09
6
10
Romania
Express
£30.17
3
5
San Marino
International
£8.62
6
10
San Marino
Express
£30.17
3
5
Slovakia
International
£15.09
6
10
Slovakia
Express
£30.17
3
5
Slovenia
International
£15.09
6
10
Slovenia
Express
£30.17
3
5
Spain
International
£15.09
6
10
Spain
Express
£30.17
3
5
Sweden
International
£15.09
6
10
Sweden
Express
£30.17
3
5
Switzerland
International
£13.16
6
10
Switzerland
Express
£30.70
3
5
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Country
Shipping Service
Shipping Cost GBP (£)
Shipping Timeframe
United States
International
£8.33
5-8 Working days
United States
Express
£33.33
1-4 Working days
Canada
International
£12.35
4-8 Working days
Canada
Express
£46.30
2-4 Working days
Did you find it helpful? Yes No
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Country
Shipping
ServiceShipping Cost - GBP (£)
Shipping Timeframe – Working Days (Min)
Shipping Timeframe – Working Days (Max)
Bahrain
International
£35.00
6
9
Bahrain
Express
£75.00
2
4
Egypt
International
£35.00
6
9
Israel
International
£35.00
3
5
Jordan
International
£35.00
6
9
Jordan
Express
£75.00
3
4
Kuwait
International
£35.00
6
9
Kuwait
Express
£75.00
2
5
Lebanon
International
£35.00
4
7
Oman
International
£35.00
6
9
Oman
Express
£75.00
3
4
Qatar
International
£35.00
6
9
Qatar
Express
£75.00
2
5
Saudi Arabia
International
£35.00
6
9
Saudi Arabia
Express
£75.00
4
6
Turkey
International
£20.00
4
6
United Arab Emirates
International
£21.59
4
8
United Arab Emirates
Express
£67.05
2
3
Yemen
International
£50.00
6
9
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Country
Shipping Service
Shipping Cost GBP (£)
Shipping
Timeframe – Working Days (Min)Shipping
Timeframe – Working Days (Max)Albania
International
£20.00
6
9
Albania
Express
£75.00
3
5
American Samoa
International
£35.00
6
9
American Samoa
Express
£75.00
3
5
Andorra
International
£12.93
6
9
Andorra
Express
£30.17
3
5
Anguilla
International
£35.00
6
9
Anguilla
Express
£75.00
3
5
Argentina
International
£35.00
6
9
Argentina
Express
£75.00
3
5
Aruba
International
£35.00
6
9
Aruba
Express
£75.00
3
5
Australia
International
£33.71
8
12
Australia
Express
£58.99
3
8
Azerbaijan
International
£35.00
6
9
Azerbaijan
Express
£75.00
3
5
Bahamas
International
£35.00
6
9
Bahamas
Express
£75.00
3
5
Barbados
International
£35.00
6
9
Barbados
Express
£75.00
3
5
Benin
International
£35.00
6
9
Benin
Express
£75.00
3
5
Bermuda
International
£35.00
6
9
Bermuda
Express
£75.00
3
5
Bhutan
International
£35.00
6
9
Bhutan
Express
£75.00
3
5
Bolivia
International
£35.00
6
9
Bolivia
Express
£75.00
3
5
Bonaire, Saint Eustatius
International
£35.00
6
9
Bonaire, Saint Eustatius
Express
£75.00
3
5
Bosnia And Herzegovina
International
£20.00
6
9
Bosnia And Herzegovina
Express
£75.00
3
5
Botswana
International
£35.00
6
9
Botswana
Express
£75.00
3
5
Brunei Darussalam
International
£35.00
6
9
Brunei Darussalam
Express
£75.00
3
5
Burundi
International
£35.00
6
9
Burundi
Express
£75.00
3
5
Cambodia
International
£35.00
6
9
Cambodia
Express
£75.00
3
5
Cameroon
International
£35.00
6
9
Cameroon
Express
£75.00
3
5
Canary Islands
International
£35.00
6
9
Canary Islands
Express
£75.00
3
5
Cape Verde
International
£35.00
6
9
Cape Verde
Express
£75.00
3
5
Cayman Islands
International
£35.00
6
9
Cayman Islands
Express
£75.00
3
5
Chad
International
£35.00
6
9
Chad
Express
£75.00
3
5
Chile
International
£35.00
6
9
Chile
Express
£75.00
3
5
China
International
£35.00
6
9
China
Express
£75.00
3
5
Comoros
International
£35.00
6
9
Comoros
Express
£75.00
3
5
Cook Islands
International
£35.00
6
9
Cook Islands
Express
£75.00
3
5
Costa Rica
International
£35.00
6
9
Costa Rica
Express
£75.00
3
5
Curaçao
International
£35.00
6
9
Curaçao
Express
£75.00
3
5
Djibouti
International
£35.00
6
9
Djibouti
Express
£75.00
3
5
Dominica
International
£35.00
6
9
Dominica
Express
£75.00
3
5
Ecuador
International
£35.00
6
9
Ecuador
Express
£75.00
3
5
El Salvador
International
£35.00
6
9
El Salvador
Express
£75.00
3
5
Equatorial Guinea
International
£35.00
6
9
Equatorial Guinea
Express
£75.00
3
5
Falkland Islands (Malvinas)
International
£35.00
6
9
Falkland Islands (Malvinas)
Express
£75.00
3
5
Fiji
International
£35.00
6
9
Fiji
Express
£75.00
3
5
French Guiana
International
£35.00
6
9
French Guiana
Express
£75.00
3
5
French Polynesia
International
£35.00
6
9
French Polynesia
Express
£75.00
3
5
Gabon
International
£35.00
6
9
Gabon
Express
£75.00
3
5
Gambia
International
£35.00
6
9
Gambia
Express
£75.00
3
5
Ghana
International
£35.00
6
9
Ghana
Express
£75.00
3
5
Grenada
International
£35.00
6
9
Grenada
Express
£75.00
3
5
Guadeloupe
International
£35.00
6
9
Guadeloupe
Express
£75.00
3
5
Guam
International
£35.00
6
9
Guam
Express
£75.00
3
5
Guatemala
International
£35.00
6
9
Guatemala
Express
£75.00
3
5
Guinea
International
£35.00
6
9
Guinea
Express
£75.00
3
5
Guyana
International
£35.00
6
9
Guyana
Express
£75.00
3
5
Honduras
International
£35.00
6
9
Honduras
Express
£75.00
3
5
Hong Kong
International
£26.06
6
9
Hong Kong
Express
£78.19
2
4
Iceland
International
£35.00
6
9
Iceland
Express
£75.00
2
3
India
International
£35.00
6
9
India
Express
£75.00
3
5
Indonesia
International
£35.00
6
9
Indonesia
Express
£75.00
3
5
Jamaica
International
£35.00
6
9
Jamaica
Express
£75.00
3
5
Japan
International
£35.00
6
9
Japan
Express
£75.00
3
5
Kiribati
International
£35.00
6
9
Kiribati
Express
£75.00
3
5
Korea, South
International
£35.00
6
9
Korea, South
Express
£75.00
3
5
Lao People's Democratic Republic
International
£35.00
6
9
Lao People's Democratic Republic
Express
£75.00
3
5
Lesotho
International
£35.00
6
9
Lesotho
Express
£75.00
3
5
Macao
International
£35.00
6
9
Macao
Express
£75.00
3
5
Macedonia
International
£35.00
6
9
Macedonia
Express
£75.00
3
5
Madagascar
International
£35.00
6
9
Madagascar
Express
£75.00
3
5
Malawi
International
£35.00
6
9
Malawi
Express
£75.00
3
5
Malaysia
International
£35.00
6
9
Malaysia
Express
£75.00
3
5
Maldives
International
£35.00
6
9
Maldives
Express
£75.00
3
5
Mali
International
£35.00
6
9
Mali
Express
£75.00
3
5
Marshall Islands
International
£35.00
6
9
Marshall Islands
Express
£75.00
3
5
Martinique
International
£35.00
6
9
Martinique
Express
£75.00
3
5
Mauritania
International
£35.00
6
9
Mauritania
Express
£75.00
3
5
Mauritius
International
£35.00
6
9
Mauritius
Express
£75.00
3
5
Mayotte
International
£35.00
6
9
Mayotte
Express
£75.00
3
5
Mexico
International
£35.00
6
9
Mexico
Express
£75.00
3
5
Mongolia
International
£35.00
6
9
Mongolia
Express
£75.00
3
5
Montenegro
International
£35.00
6
9
Montenegro
Express
£75.00
3
5
Montserrat
International
£35.00
6
9
Montserrat
Express
£75.00
3
5
Morocco
International
£35.00
6
9
Morocco
Express
£75.00
3
5
Namibia
International
£35.00
6
9
Namibia
Express
£75.00
3
5
Netherlands Antilles
International
£35.00
6
9
Netherlands Antilles
Express
£75.00
3
5
New Caledonia
International
£35.00
6
9
New Caledonia
Express
£75.00
3
5
New Zealand
International
£31.25
8
12
New Zealand
Express
£65.10
3
8
Nicaragua
International
£35.00
6
9
Nicaragua
Express
£75.00
3
5
Niger
International
£35.00
6
9
Niger
Express
£75.00
3
5
Northern Mariana Islands
International
£35.00
6
9
Northern Mariana Islands
Express
£75.00
3
5
Panama
International
£35.00
6
9
Panama
Express
£75.00
3
5
Papua New Guinea
International
£35.00
6
9
Papua New Guinea
Express
£75.00
3
5
Paraguay
International
£35.00
6
9
Paraguay
Express
£75.00
3
5
Peru
International
£35.00
6
9
Peru
Express
£75.00
3
5
Philippines
International
£35.00
6
9
Philippines
Express
£75.00
3
5
Puerto Rico
International
£35.00
6
9
Puerto Rico
Express
£75.00
3
5
Reunion
International
£35.00
6
9
Reunion
Express
£75.00
3
5
Saint Barthelemy
International
£35.00
6
9
Saint Barthelemy
Express
£75.00
3
5
Saint Kitts And Nevis
International
£35.00
6
9
Saint Kitts And Nevis
Express
£75.00
3
5
Saint Lucia
International
£35.00
6
9
Saint Lucia
Express
£75.00
3
5
Saint Martin
International
£35.00
6
9
Saint Martin
Express
£75.00
3
5
Saint Vincent And Grenadines
International
£35.00
6
9
Saint Vincent And Grenadines
Express
£75.00
3
5
Samoa
International
£35.00
6
9
Samoa
Express
£75.00
3
5
Sao Tome And Principe
International
£35.00
6
9
Sao Tome And Principe
Express
£75.00
3
5
Senegal
International
£35.00
6
9
Senegal
Express
£75.00
3
5
Serbia
International
£20.00
5
10
Serbia
Express
£75.00
3
5
Seychelles
International
£35.00
6
9
Seychelles
Express
£75.00
3
5
Singapore
International
£27.44
6
9
Singapore
Express
£79.27
2
4
Solomon Islands
International
£35.00
6
9
Solomon Islands
Express
£75.00
3
5
South Africa
International
£35.00
6
9
South Africa
Express
£75.00
3
5
Suriname
International
£35.00
6
9
Suriname
Express
£75.00
3
5
Swaziland
International
£35.00
6
9
Swaziland
Express
£75.00
3
5
Taiwan
International
£35.00
6
9
Taiwan
Express
£75.00
3
5
Tanzania
International
£35.00
6
9
Tanzania
Express
£75.00
3
5
Thailand
International
£35.00
6
9
Thailand
Express
£75.00
3
5
Togo
International
£35.00
6
9
Togo
Express
£75.00
3
5
Tonga
International
£35.00
6
9
Tonga
Express
£75.00
3
5
Trinidad And Tobago
International
£35.00
6
9
Trinidad And Tobago
Express
£75.00
3
5
Tunisia
International
£35.00
6
9
Tunisia
Express
£75.00
3
5
Tuvalu
International
£35.00
6
9
Tuvalu
Express
£75.00
3
5
Uruguay
International
£35.00
6
9
Uruguay
Express
£75.00
3
5
Vanuatu
International
£35.00
6
9
Vanuatu
Express
£75.00
3
5
Vietnam
International
£35.00
6
9
Vietnam
Express
£75.00
3
5
Virgin Islands, British
International
£35.00
6
9
Virgin Islands, British
Express
£75.00
3
5
Virgin Islands, U.S.
International
£35.00
6
9
Virgin Islands, U.S.
Express
£75.00
3
5
Zambia
International
£50.00
6
9
Zambia
Express
£75.00
3
5
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Send feedbackThanks for the feedback. We will improve this article.Can I provide additional delivery instructions?Yes! When placing your order there is a '+ add delivery instructions' option at the bottom of the shipping page. Click on the + sign and you will be able to type in instructions. Please note that your parcel cannot be left in a bin or in clear public view.
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-
Delivery FAQ's
Delivery FAQ'sWhat happens if your shipping partner loses my parcel?
This rarely happens but if this situation does arise then please contact us and we can investigate this for you.
Did you find it helpful? Yes No
Send feedbackSorry we couldn't be helpful. Help us improve this article with your feedback.Did you find it helpful? Yes No
Send feedbackThanks for the feedback. We will improve this article.How do I request a shipping quotation to a country that hasn't got a shipping rate worked out?If a shipping charge doesn't display for you the shipping country you've selected, we can do a custom shipping quote for you, to do this please follow the below steps.
Please note that each quote is for all the items currently within your bag. If you add additional items to your bag then we will need to issue a new shipping quotation to you.
Your shipping quote will be emailed to you within two working days and will be valid for 7 days.
- Add the items you are looking to purchase into the basket
- Go to your 'bag' and select your shipping country and when you see the message that says ‘in order to obtain a competitive shipping rate for this order we need to manually calculate a shipping quote’ please click on the ‘REQUEST SHIPPING QUOTE’ button.
- Fill in the form online with your details and then click the 'REQUEST SHIPPING QUOTE' button
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Send feedbackThanks for the feedback. We will improve this article.Where is my order?If you haven't got your order yet, it might be because it is still out for delivery. Perhaps the courier have tried to deliver but you weren't in? They will try up to 3 times.
Standard Delivery takes three (3) to five (5) days.
Next Day Delivery for the next day if you order before 6pm (excludes Public / Bank holidays).
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Standard Delivery takes three (3) to five (5) days.
Next Day Delivery will be delivered the next day if you order before 6pm (excludes Public / Bank holidays).
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Please use that tracking reference to keep tabs on the progress of your delivery.
Our international couriers deliver Monday to Friday.
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We will also send you an email when the order has been processed and your tracking details, so you can keep an eye on the shipment. The tracking information can also be found in your order history.
If you aren't receiving emails from us, please check your junk folder and add us to your safe list.
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Send feedbackThanks for the feedback. We will improve this article.Customs charges and import dutiesIf you order from us from outside the EU, there might be import duties and taxes to pay to get your parcel. These charges are usually levied when the order reaches the delivery address and you will be responsible for the payment of those.
We have no control over these charges and can't predict their amount. For further information please contact your local customs office before placing your order.
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three (3) to five (5) days.
Next Day Delivery - next day if you place your order before 6pm and receive your order the very next day (excludes Public / Bank Holidays).
You can also check the status of your order using your tracking number we sent you in the confirmation email.
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Send feedbackThanks for the feedback. We will improve this article.Why has my order/item returned to sender?Our delivery partners will attempt to deliver your order three times.
Sometimes there might be problems finding or accessing the delivery address, and if the attempts are unsuccessful, the order will be returned.
Occasionally, an order gets damaged in transit and can't be delivered.
You should be able to check the reason why it's been returned by using the tracking link you got in the dispatch email.
If, for any reason they are unsuccessful, they will leave a calling card informing you your order is being returned to us.
Unfortunately, an order that has been returned to us by the courier can’t be re-directed out to our customers again, but will be refunded in full once the warehouse team has processed it.
If you require the items, we would ask you to place a new order.
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If the courier was unable to reach you when they tried to deliver your goods, they may have delivered the parcel to one of your neighbours.
Please check to see if you have received a delivery card from the courier - it could have been slipped under your door, or delivered where you usually receive letters.
If you’ve checked for the card and have also already spoken with your neighbours, but still haven’t recovered your parcel, please contact us and we'll be happy to help.
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We are operating our business as usual, with additional health and safety steps implemented, and following government guidelines.
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Delivery Methods
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Orders & Payments
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Completed Orders
Completed OrdersI've Used The Wrong Email Address When Placing My Order
We can amend this for you. Please contact us as quickly as possible with your order number; the first line of your address and correct email address
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From here you can view your order and download a PDF VAT invoice:
Please note that you can only access your invoice once your order has been dispatched from our warehouse.
- Log in to your account
- Click on 'My Orders' or 'Orders'
- Click on 'VIEW ORDER'
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Please use our contact form and attach images of the wrong/faulty items and we'll investigate this for you.
Thank you for your patience while we put this right.
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Please contact us as soon as you receive your order. We will need the following information to enable a member of our Customer Care team to advise on the best solution:
- Your order number (This should start with R-xxx)
- Details of the item that is missing - product name and description
- Images of the open package with the items that you did receive (if you ordered more than 1 item)
- Images of the packaging - including any damage to the packaging
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The time might depend on your banks processes.
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If you still can’t find it, please contact us and we will be happy to help.
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Placing Orders
Placing OrdersHow Are Orders Packaged
At AMARA, we're working hard to become a greener, more sustainable company and make changes where we see fit. All of our cartons are 100% recyclable and the majority are manufactured from 100% recycled materials.
Our aim is to ensure that orders are sufficiently protected to avoid any damages during transit, whilst being considerate of the environmental impact that packaging has.
60% of our cushion void fill is recyclable and we switched from vinyl tape to gummed tape in 2019. We made the decision to continue using plastic void fill as it reduces the number of damages and subsequent replacement orders, which offsets lower CO2 emissions than paper fill because it’s also lighter to transport.
We have recently introduced Variable Depth boxes to reduce both air in our packaging boxes and the requirement for void fill. This ensures the carbon footprint of each parcel is reduced as less packaging is used.
We continue to work closely with our packaging provider, to ensure we’re up to date with the most environmentally-friendly packaging available that will also deliver our products safely.
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Freephone: +44 808 154 5884
International: +44 204 538 0427
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Send feedbackThanks for the feedback. We will improve this article.Is the ordering process secure?Yes. At AMARA we maintain the highest levels of security. Our site uses high-level SSL encryption technology, the most advanced security software currently available for online transactions.
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The epitome of affordable luxury, these carefully curated collections feature trend-driven decorative accessories and smaller pieces of furniture designed to suit any home and taste.
If you’re a brick and mortar retailer and you’d like to become one of our wholesalers, we’d love to hear from you.
You can learn more about AMARA Wholesale here or email wholesale@amara.com to discuss your needs.
Please note, due to contractual restrictions, we're unable to offer wholesale agreements on other brands available at AMARA.
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Most items cannot be ordered when they're out of stock, however you can sign up to receive an email notification when the item comes back into stock.
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If this has not been received and you have an AMARA account please log in and you should see your order under ‘My Orders’.
If you can't see your order or you don't have an AMARA account to check, then please check with your payment provider to see if a payment authorisation has been created.
If you do not have an account and have located your payment authorisation, please contact us.
If payment hasn’t been authorised then your order hasn’t been successful and you will need to place it again.
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Send feedbackThanks for the feedback. We will improve this article.Can I pay via bank transfer (BACS)?Yes! All you need to do is email us at customerservices@amara.com with a list of items you wish to purchase along with the delivery address.
Once we've placed the order on your behalf we will provide you with your invoice and our bank information.
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Send feedbackThanks for the feedback. We will improve this article.What payment options are accepted?We accept most well known payment methods:
- Alipay
- American Express (AMEX)
- Apple Pay
- Bancontact
- Gift Cards
- Giropay
- iDEAL
- Maestro
- Mastercard
- P24
- PayPal
- SOFORT
- VISA
- VISA Debit
The Payment Pages used on our site are secure - you can safely enter your card details to pay for your order.
There might be some exceptions where certain payment methods won't be available and certain items ordered from our Brand Partners may limit the methods of payment available for your order. You will only see the options available to you in the checkout process. For example, pre-orders can't be paid with PayPal.
If you're using a gift card and the amount on the gift card doesn't cover the order cost, you can pay the remaining amount with another accepted method.
If you're using a gift card and you don't spend the whole amount, the remaining balance will be stored on that gift card.
You can't buy gift cards using gift cards as a payment option.
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Send feedbackThanks for the feedback. We will improve this article.What is payment authentication?Payment authentication or 3D secure are fraud prevention initiatives launched by card issuers.
Verified by VISA (VbV) and MasterCard Secure Code (MSC) work in the same way, using passwords that you set up with the card provider to protect you when you shop online. You will then be required to enter your password during the payment process when you shop with us.
How do I activate my card?
You register your card on your card provider's site by selecting the option to set up payment authentication. You will be prompted to enter your card details and set a password. Once you have registered your card, when you shop online in the future you will only have to enter your password.
Who do I contact for further information?
If you require more information around the payment authentication process, please contact your card issuer directly.
If your card is rejected by our online payment processing system, please double check that all of the details entered are matching your billing information.
If you are sure you are using a valid card, please try again with the same credit or debit card or place the order again using a different card. If the problem persists, please contact your card provider.
We have no control over the payment authentication process so we will be unable to assist with any authentication inquiries.
Please note your order will only be processed once we have received authorisation from your payment card issuer to process the payment.
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If you’re still experiencing problems, please contact us and include as much detail as you can around the error:
- The error message you are seeing
- A description of the problem
- What payment method you are trying to use
- What the products are you’re trying to purchase
- What internet browser you are using or if you are using our app
- Any other details that could be useful
If your credit/debit card was declined, please check if your card has expired or perhaps your billing address for the card is different from the one you have on file with us.
Your card provider will have more information.
If you are using PayPal, please contact them directly.
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Send feedbackThanks for the feedback. We will improve this article.Why is my bank is showing two charges for my order?We only take payment for an item after it has been processed. However, in the interim before processing, we will take an authorisation. An authorisation will show on your bank statement as a reservation of funds that allocates the money to your order. The funds are then debited when we have processed your item(s) for delivery. Sometimes this shows up as two charges and will correct itself within 2-3 working days.
In the event of us not being able to fulfil your order we immediately contact your bank to request that your bank cancels the authorisation. If the authorisation still remains after several days, please contact your bank to request that they act upon our cancellation of the payment.
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Whilst we try to accommodate customers' requests for order amendments or cancellations, our main priority is to quickly process orders for dispatch to customers and therefore your requested cancellation or amendment may not be possible.
If the amendment or cancellation request is not possible and an item(s) is no longer required, please send the item(s) back to us in line with our returns policy.
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Product Info
Product InfoItem out of stock?
If an item is currently showing as out of stock please contact us at trade@amara.com with the name of the product you're interested in and the quantity you're after. We'll do our best to find out an accurate lead time for when this will be available again to order and when it can be delivered.
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Send feedbackThanks for the feedback. We will improve this article.Is there a limit to how many products I can buy?If you are buying large quantities of one particular product or we are running low on the product that you are trying to buy, you will see the following message:
You have requested quantities for a product that exceeds our stock level. Please reduce the amount or remove the items and try again.
If you see this message, please reduce the quantity of items in your shopping bag to continue with your purchase.
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Payments
PaymentsPaying With Klarna
Who are Klarna?
Klarna was founded in 2005 in Stockholm, Sweden with the aim of making it easier for people to shop online. Klarna is now one of Europe’s largest banks and is providing payment solutions for 60 million people across 90,000 merchants in 14 countries. We’ve partnered with Klarna to give you more payment options when you shop with us.What is Klarna?
Klarna is a payment method which allows you to buy now and pay later, or pay for your purchase across a number of instalments, please click here for more information.Klarna was founded in 2005 in Stockholm, Sweden with the aim of making it easier for people to shop online. Klarna is now one of Europe’s largest banks and is providing payment solutions for 60 million people across 90,000 merchants in 14 countries. We’ve partnered with Klarna to give you more payment options when you shop with us.
Who can use the Klarna payment options?
- Customers over the age of 18.
- Currently Klarna is not available for all countries, please see below for more information:
Financing option
Delivery CountryPayment Currency Choice of instalments* Minimum transaction Maximum transaction Are there interest fees?** Austria EUR 6-36 months 10 3000 Yes Denmark DKK 6-36 months 10 25000 Yes Finland EUR 6-36 months 10 3000 Yes Norway NOK 6-36 months 13 75000 Yes Sweden SEK 6-36 months 12 100000 Yes Germany EUR 6-36 months 45 3000 Yes * Instalments available to you will be available depending on the value of your order
** Interest fees are based on an effective interest rate and are available to view once you go through to the Klarna payment method
Account (flexible) option
Delivery CountryPayment Currency Minimum transaction Maximum transaction Are there interest fees?*** Austria EUR 10 3000 Yes Denmark DKK 10 25000 Yes Finland EUR 12 3000 Yes Norway NOK 10 75000 Yes Sweden SEK 10 100000 Yes Germany EUR 10 3000 Yes ***There is an annual interest rate and a monthly account fee. Information available within the Klarna payment method
Pay Later in 3 or 4 option
Delivery CountryNumber of payments Minimum transaction Maximum transaction Are there interest fees? UK 3 £35 £2250 No US 4 $10 $1500 No Italy 3 35 Euros 1000 Euros No Spain 3 35 Euros 1000 Euros No How do I pay using Klarna?
To pay using Klarna, simply select it as an option in the checkout and follow the instructions.Please note you can only pay with Klarna on purchases up to $1500
When do I have to pay for my order?
If you’ve chosen to pay with one of the ‘Financing’ options: your payment will be split into equal monthly payments. You’ll be able to select how many months you wish to pay over from the payment schedule within the Klarna checkout.If you’ve chosen to pay with the ‘Account’ (flexible) option: there will be a minimum monthly payment required but you can choose to pay more than the minimum amount if you wish. You’re in control of whether you pay the full amount in one month or over the course of the payment schedule.
If you’ve chosen to pay with the ‘Pay Later in 4’ option - US: your payment will be split into 4 interest free, equal instalments. You’ll be asked to pay the first instalment once your order has been confirmed at checkout. The remaining 3 instalments will be automatically debited from your linked card every two weeks until the final instalment has been paid.
If you’ve chosen to pay with the ‘Pay Later in 3’ option - UK: your payment will be split into 3 interest free, equal monthly instalments. You’ll be asked to pay the first instalment once your order has been confirmed at checkout. The remaining two instalments will be automatically debited from your linked card in the following 2 months.
I'm having trouble paying with Klarna
If you have any trouble placing an order with Klarna, it could be due to one of the following reasons:- If your purchase is over $1500 then you can't use Klarna to pay for your order. Please choose another payment method. See below for more information regarding maximum order values.
- Klarna may have rejected your application to pay on account. We'd recommend choosing another type of payment or placing an order for a smaller amount.
- Klarna may not have been able to check your details using the billing address that you've provided. You'll need to make sure that your billing address is the same address that your bank/credit cards are registered to.
- You may have outstanding payments on previous Klarna statements. Once these are paid off, try Pay Later with Klarna again. If you've recently paid off outstanding statements, please allow 24 hours before trying to pay through Klarna again.
- You may have missed a required field at the checkout, such as filling in your Date of Birth.
- If you haven't used Klarna before and you're shipping to a different address to your billing address, the payment may be declined.
If you have any further questions around why you haven’t been able to pay with Klarna please contact their Customer Care team.
What happens if I've returned some of the items from my order?
If you've returned some of your order but not all items:- If you have any instalments that are still due, these will be adjusted to reflect what you have returned.
- Any returns will reduce the outstanding balance from the last instalment which may remove an instalment or reduce the instalment balance.
If you have returned your whole order:
- Your invoice will be adjusted, and you'll receive a refund from Klarna within 5-7 working days for all payments you’ve already made.
- Your refund will be issued back to the credit or debit card you used at checkout to pay your first instalment.
- If you haven't paid all of your remaining instalments, then Klarna will cancel any future scheduled payments.
The (Not-So) Small Print
Klarna’s payment options make buying what you love even easier. The Pay in 3 option is an affordable way to spread out the cost of bigger purchases; however, it’s important to consider your finances and repayment plan before clicking the Pay with Klarna button at the checkout.Please spend responsibly. Borrowing more than you can afford could seriously affect your financial status. Make sure you can afford to make your monthly repayments on time. Failure to make payment on time could result in your debt being passed to a debt collection agency and affect future lending decisions made by Klarna.
AMARA Living Ltd is not a lender and acts only as an introducer. The credit product is provided by Klarna Bank AB (publ). Credit is only available to permanent UK residents aged 18 and over, subject to status. Terms and conditions apply. Please note that Pay in 4 installments are not regulated by the FCA.
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Send feedbackThanks for the feedback. We will improve this article.Gift CardsHow long are Gift Cards/Vouchers valid for?
Gift Cards & Vouchers are valid for 24 months from purchase or last use.Do you sell Gift Cards?
Yes! You can purchase either a virtual gift card to be sent to the recipient's email inbox or a boxed gift card in our luxury signature packaging delivered to the recipient's door. Each can include a message of up to 100 characters.Gift cards can be issued in the following currencies:
GBP, AED, AUD, CAD, DJKK, EUR, NOK, NZD, SEK, USD, HKD, CHF, QAR, SAR, SGD, PLNHow do I use my AMARA Gift Card to place an order?
Using your gift card is easy! Simply enter your gift card code when you're at the 'My Bag' stage.
The amount you pay via gift card will be deducted from your order total.Can I use my AMARA Gift Card and another form of payment?
Yes, if the value on your gift card doesn't cover the full total of your order, you can pay for the difference using a credit/debit card.How can I find out how much is on my AMARA Gift Card?
You can find out the outstanding amount on an AMARA gift card, by clicking here and then entering the gift card PIN code.Can I pay with my One4All card and another method of payment?
No, your One4All card is treated as your payment method. We are unable to accept more than one method of payment.If the value on your One4All card does not cover the total of your order, we recommend purchasing an AMARA Gift Card to be applied at the bag stage of check out. The remaining balance of your order can then be settled at the payment stage using your One4All card.
Please find a link to our gift card page here.
Why isn't my One4All payment being accepted?
Your One4All gift card is treated as your payment method. When going through the checkout, please enter the details shown on your One4All card as you would a standard payment card.If payment is still not accepted, please contact us at customerservices@amara.com.
Can One4All Gift Cards be used with other promotions/sale items?
Yes, they can! The One4All gift card is applied as a payment method for your order.If you have a promotional code, please enter it into the ‘Promotions & Gift Cards’ section at the bottom of the 'bag' stage for your discount to apply.
Once you proceed to the checkout, the final stage will be to complete the payment, where you can enter the information shown on your One4All card.
Are there any restrictions on using a One4All Gift Card?
No, there are currently no restrictions when using One4All gift cards.If you experience any issues when placing an order using One4All gift cards, please contact us at customerservices@amara.com.
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Completed Orders
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Our Services
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Personal Shopping
Personal ShoppingGift Finding Service
Looking for that perfect gift?
Take the hassle out of finding that special gift and let our talented team take care of your gifting conundrums.
We understand that finding the right gift can be difficult, so our talented team is on hand to help. With thousands of products on offer from a range of brands, we’ll find that perfect present for you in no time, get in touch with us today at gifts@amara.com
Are you a professional? Head to our Trade Page
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Send feedbackThanks for the feedback. We will improve this article.Can I have a gift message included in my order?Whilst it's currently not possible to include a gift messages in your order, when our Gift Wrap service is selected at the checkout, you can also include a personalised gift message with up to 150 characters.
If the item you've added to your basket is suitable for gift wrapping, this service will show at the checkout stage at a price of $6.83.
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Send feedbackThanks for the feedback. We will improve this article.Can I have my order gift wrapped?Yes. At AMARA, we offer a luxury gift-wrapping service if your item(s) are suitable. If your item(s) are pre-boxed, they will be wrapped in black crocodile-textured paper and finished with an embossed satin ribbon. If your item(s) are unboxed, oddly shaped, or soft, they will be placed in a luxurious black gift box and finished with an embossed satin ribbon.
If the item you've added to your basket is suitable for gift-wrapping, this service will show at the checkout stage at a price of $6.83. It's at this point you can also include a personalised gift message.
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Send feedbackThanks for the feedback. We will improve this article.Do you offer a wedding gift list service?Yes, we’ve partnered with the UK’s leading wedding gift list company, The Wedding Shop, to help you create the newlywed home of your dreams.
You’ll find the very best of designed by AMARA brands at The Wedding Shop, including statement accessories from Luxe, Global Explorer, Retreat, and our must-have Essentials range, so you can start married life in style. The fun doesn’t stop once the wedding is over.
To start curating your wedding list, click here.
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Send feedbackThanks for the feedback. We will improve this article.Interior Design serviceInterior Design
We offer a comprehensive full-service interior design studio, with exceptional design services for all clients from residential to corporate projects. Our aim is to work closely with clients to realise their vision, and ensure every project runs smoothly and effortlessly. With great relationships across the world’s leading brands we can source designs, furniture and fabrics to suit every client.Interior Architecture
By balancing light, space and shape our team can transform your home. With years of experience working across these elements, our designers know how to create functional spaces that are elegant and a joy to live or work within. However large or small your project, don’t hesitate to get in touch to see how we can help.Fixtures and Fittings
Our team has strong relationships across the world’s leading designer brands to ensure they can bring you the best furniture, fittings and equipment (FF&E) for your project. They will work with you to create an interior design scheme that goes above your expectations, ensuring all fixtures and furnishings enhance your interior space.Click here to find out more and to request your consultation.
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From restyling your living space to finding that perfect finishing touch or that extra-special gift, our personal shopping experience provides a truly tailored service to our most discerning customers. Curating designs from over 350 of the world’s leading brands to help fulfil your needs.Each member of our dedicated team has close relationships across our brand directory, helping to provide you with the very best experience.
Video Consultations
Not sure where to start? Book a video consultation with one of our experts to get the help you need from the comfort of your own home.
Whatever you’re looking for, don’t hesitate to get in touch with our team today at personalshopping@amara.com.
Latest feedback from our customers:
“Thank you! You’re so on top of it! Really the best!”
“Thanks again for all the help - love dealing with you”
“Thanks Carrie. Honestly makes a big difference having you on speed dial, appreciate it”
“Thank you, Carrie. That’s what I call wonderful Customer Care”
“Not only do you provide premium, terrific service, you make the customer feel special and taken care of. Thank you so much”Did you find it helpful? Yes No
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Trade
TradeHow do I apply for a Trade Account?
Please send the below details to our dedicated trade team on trade@amara.com and we will get back to you as soon as possible:
- Main Contact Full Name
- Main Contact Email
- Company Name
- Type of Business
- Website
- Business Telephone Number
- Company VAT Number
- Company Registration Number
- EORI Number (if applicable)
- How did you hear about us?
- Would you like to sign up to our newsletter?
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Send feedbackThanks for the feedback. We will improve this article.Am I eligible for a trade account?Applicants from all businesses worldwide are welcome to apply for a trade account. Existing trade accounts are held by businesses such as interior designers, hotels, restaurants and those who wish to carry out corporate gifting.
Please follow the instructions here to apply for a trade account.
Wholesalers who wish to open an account for the purpose of resale within a retail environment such as a bricks and mortar store or online will not be accepted for a trade account. For wholesale enquiries, please contact wholesale@amara.com.
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Send feedbackThanks for the feedback. We will improve this article.Can I get a VAT invoice for my trade order?Your full VAT invoice can only be downloaded when your order has been dispatched from our warehouse. If you'd like to access your VAT invoices from any of your past orders, you can find these on your AMARA account for the email address that placed the order.
You'll need to
- Log into your account
- Click on ‘My Orders’
- Click on the order number you wish to receive the invoice for
- Click on the 'Download Invoice PDF' button
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Send feedbackThanks for the feedback. We will improve this article.How do I see if a product is in stock?The current stock availability is displayed on each product page. Please be assured that these figures are accurate and represent the physical stock ready to be shipped at our warehouse. If you have any queries regarding stock please email trade@amara.com.
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Send feedbackThanks for the feedback. We will improve this article.Do I have to meet a minimum spend?No. There is no minimum spend per order or annum.
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Send feedbackThanks for the feedback. We will improve this article.What brands do you work with?We work closely with over 300+ suppliers and we’re a stockist of top brands such as: Tom Dixon, LSA International, Missoni Home, Fornasetti, Pols Potten & HAY.
We also have our own brands which include a host of trend-led pieces along with everyday essentials.
Here's a link to our five Designed by AMARA collections to get you started:
https://www.amara.com/shop/brand/luxe-designed-by-amara
https://www.amara.com/shop/brand/global-explorer-designed-by-amara
https://www.amara.com/shop/brand/essentials-designed-by-amara
https://www.amara.com/shop/brand/retreat-designed-by-amara
https://www.amara.com/shop/brand/ultra-designed-by-amara
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Made To Order
Made To OrderWhen will I be charged for my Made to Order item?
Payment for made to order items will be taken immediately on placing order.
If you've chosen to pay via Klarna's ‘Pay Later in 3’, the first instalment of your payment will be taken once you've placed your order.
If you've paid via Gift Card, payment will be taken once you've placed your order.
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Send feedbackThanks for the feedback. We will improve this article.Who will deliver the Made to Order furniture?Made to order furniture is delivered by our specialist courier partner Green2. They will get in contact with you when they are ready to make delivery to arrange a date and time slot and delivery will be a white-glove service.
Please also ensure a person is home at the time of the arranged delivery slot. The delivery courier is unable to leave any items unless a signed note is left advising to do so, and they are not liable for any loss of damage to the items following this.
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Send feedbackThanks for the feedback. We will improve this article.Are there any delivery restrictions for Made to Order items?Our Made to Order furniture can only be delivered to Mainland UK.
These items require a two man delivery and as standard can only be delivered up to three flights of stairs, unless there is access to a lift (depending on the size of the item and lift).
However, if you require delivery to a floor higher than the 3rd floor you can request this when our Customer Care team contact you and the request will be put forward to our courier partner - Green2 for a quote.
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Send feedbackThanks for the feedback. We will improve this article.Will Made to Order furniture items be brought into my home?Our courier partner Green2 will bring oversized furniture into the room of your choice, ensuring that the access guidelines have been followed. They do currently require front/rear doors and windows in the property to be opened for ventilation on delivery.
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Send feedbackThanks for the feedback. We will improve this article.What happens if I miss my delivery slot for my Made to Order furniture?If our courier partner Green2 is unable to deliver a made to order furniture item, you will incur a failed delivery charge of £50.
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Send feedbackThanks for the feedback. We will improve this article.Can I return my Made to Order item?Please see our returns & refunds page.
You have 14 working days from receipt of your made to order furniture item to return it.
Charges will apply on all made to order furniture returns, and delivery costs will not be refunded.
Items must be returned to us unused, in original packaging and in a resalable condition. If the item has not been returned in a fully resaleable condition, we reserve the right to refund the item or deduct up to 50% of the original selling price from the refund amount.
Damaged or faulty items must be reported to Green2 at the point of delivery and signed for as damaged/faulty. If the delivery is signed for unchecked or not as damaged/faulty then you are fully liable for the goods.
To return any oversized furniture items please contact Customer Care.
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Send feedbackThanks for the feedback. We will improve this article.Can I cancel my Made to Order items?The cancellation of a Made to Order furniture item excludes delivery and collection/return costs as well as any delivery costs incurred by the business or customer.
For further information, please contact the Customer Care team.
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Personal Shopping
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My Account
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Getting Started
Getting StartedHow can I change my data preferences?
At AMARA we take your data privacy seriously and want you to be in control of how you process your personal data.
- Please login to your account and go into the 'My Account' area
- Click on the 'My Data' tab
- Here you will see a button that says 'CONTROL MY PREFERENCES' click on this and it will take you to a page where you can set your preferences with regard to how we will process your data and share it with other organisations.
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Send feedbackThanks for the feedback. We will improve this article.How do I delete my account?If you no longer wish to have an account set up with AMARA you can delete this along with your data - see below for how to do this.
Please be aware that some data will still be kept, see our privacy policy for more information. Once your account is deleted you will not be able to use the same email address to create another account.
To delete your account:
- Log in to your AMARA account
- Click on 'My Account' and then the 'My Data' tab and scroll to the bottom of the page. You will see a 'DELETE MY ACCOUNT' button, follow the instructions from here
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Send feedbackThanks for the feedback. We will improve this article.How do I manage my account?Log in to your AMARA account and once logged in you can:
- Check the status of current orders
- Review previous orders
- Download VAT invoices
- Update your password
- Update your addresses
- Update your payment methods
- Create a wishlist
- Subscribe or unsubscribe from our newsletter
- Check any stock notification alerts you've got set up
- Request your data
- Control your browsing data preferences
- Delete your AMARA account
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Send feedbackThanks for the feedback. We will improve this article.Can I create a wishlist?Yes! It's easy to create a wish list for special occasions or just for yourself and you can share it with friends and family!
- Simply log into your AMARA account; click on 'My Account'; click on the 'Wishlists' tab and then the 'CREATE A NEW WISHLIST' button
- Complete the 'Create a Wishlist' details
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Send feedbackThanks for the feedback. We will improve this article.How do I register for an account?Register an account with us to get the benefit of having your orders and order history in one place and you can take advantage of our expedited check-out system.
When you create your account you can opt in to recieve our newsletters, keeping you up to date on the latest trends, special offers and promotions.
To register with your active, valid email address, please click here.
Once you have followed the steps of setting up your account you can update your details using the My Account section of our site. Here you can manage your addresses, payment cards and keep an eye on your orders.
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Send feedbackThanks for the feedback. We will improve this article.How do I create or change my passwordTo change your password log into your AMARA account; go through to the 'My Account' page and click on the 'Details' tab.
At the bottom of this page you will see a 'Change your password' section - here you will be instructed to enter your current password and then your new password.
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Send feedbackThanks for the feedback. We will improve this article.How do I change details such as my payment/contact preferences?You can manage your account and your password in the My Account section.
You can update how you want us to contact you under ‘Contact preferences’
You can update your payment details under ‘Manage cards’.
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Send feedbackThanks for the feedback. We will improve this article.How do I create or change my email address?For our customers’ security we don’t allow change of email address.
If you need to use an alternative email address, we’d ask you to create a new account.
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Send feedbackThanks for the feedback. We will improve this article.How do I buy online?You can search for items in a few different ways, to then add them to your shopping cart.
There's a search function at the top left of the website, look for the magnifying glass icon, but you can also look through our different categories for inspiration.
As you search your way through, you will see the different items found in that search or under that category for you to make your selection around colour, size and quantity before adding it to your basket.
When you're happy with your selection you can proceed to checkout where you will select your preferred delivery option, make your payment and look forward to receiving your items.
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Send feedbackThanks for the feedback. We will improve this article.How do I pre-order an item?Sometimes we offer special products to pre-order, which gives you the ability to order these items before their official launch or before stock becomes available for everyone.
The pre-order item, along with any other items you have selected for that order, will be processed for shipment once the stock becomes available. This means the whole order is only shipped once the pre-order item is available.
We show dates on the site for the expected available date for our pre-order items, but they can change and should be taken as a guide. We will keep you updated as soon as we send it out.
When you place an order with us, your bank will put an authorisation hold of the amount against the order. This will show as a pending amount on your statement.
We will only charge you once the order has dispatched.
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Technical Issues
Technical IssuesAdd to safe sender list
Sometimes you may run into trouble and not receive account emails that we are sending to you. That’s problematic because we communicate shipping notifications, billing errors and order updates via email. By adding our email address to your safe sender list, you’ll ensure that you receive our emails into your inbox and reduce the chances of having problems receiving emails from us in the future.
Each internet service provider (ISP) has spam filters which keep both white-listed addresses and blacklisted addresses. If an address is on a person’s white list then mail from the specific sender will be allowed.
To ensure that you receive our emails please follow the instructions below to add our email addresses to your address book for your specific ISP.
Hotmail
1. Open your inbox
2. Click "Options" (at the top right hand corner of the screen) then "More Options" at the bottom of the dropdown list
3. Select "Safe and Blocked senders" then click "Safe Senders"
4. Copy and paste our email address into the box provided and click "add to list"
5. Our email address has been successfully added to your safe sender list
Microsoft Office Outlook 2003
1. Open your inbox
2. On the toolbar click "Actions"
3. Select "Junk E-mail" from the drop down menu
4. Select "Add sender to safe senders list"
5. A dialogue box may appear with the words "The sender of the selected message has been added to your safe senders list". Click OK to confirm
6. The email address has now been entered into your Outlook contacts list
Yahoo!
1. Open your inbox.
2. Navigate to an email from us and click the "Add" button next to our email address
3. If not there already, copy and paste our email address into the email field and click "Save"
4. A dialogue box may appear with the words "Contact was Added" beside a green checkmark. Click “OK” to close the dialogue box
5. The email address has now been entered into your Yahoo! address book.
Microsoft Office Outlook 2007
1. Open your inbox
2. Open the “Tools” menu and click "Options"
3. On the “Preferences” tab under “Email” click “Junk Email”
4. Click the “Safe Senders” or “Safe Recipients” tab and select “Add”
5. In the “Enter an e-mail address or Internet domain name to be added to the list” box, copy and paste our email address and click OK
6. The email address has now been added to your contacts list.
AOL Mail
1. Open your inbox
2. Navigate to one of our emails to you. Hover over our email address in the “From” section to open up a small dropdown.
3. Click “Add contact” to confirm
4. The email address has now been added to your Contacts list
Google Mail
1. Open your inbox
2. Navigate to an email from us
3. Click on the "More options" link next to the date
4. Click on "Add sender to Contacts list" in the options list
5. The email address has now been entered into your Gmail contacts list.
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Send feedbackThanks for the feedback. We will improve this article.I’m having problems signing in. What can I do?If you have an account with us, please make sure you are using the same email address and password as you used when setting your account up.
If you can't remember your password, you can use the 'forgotten password' link on the sign-in page to reset your password. Click here to get to the sign-in page, and then follow the steps.
If you don't have an account you can set one up here. This means you have all your order history and details in one place.
If you're still having problems signing in to your account, please contact us and we'll be happy to help.
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Send feedbackThanks for the feedback. We will improve this article.I’ve found an issue with your website.Sorry you've had a problem with our website and thank you for letting us know so that we can fix it.
It would really help us if you can let us know as many details as you can about the problem;
What the issue was
Link to the page where the problem happened
Screenshot of the issue if possible
Details on what should have happened
What browser you are using
Any error message that appeared on the screen
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Getting Started
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Site Policies
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Terms and Conditions
Terms and ConditionsAMARA Terms and Conditions
To find our current Terms and Conditions, please click here.
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Terms and Conditions
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Returns & Refunds
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Returns
ReturnsWhat is your returns policy?
Whilst we want you to love every piece as much as we do, we understand that sometimes things aren't just quite right. So it's OK if you change your mind - you have 30 days to return your item(s) from the date of delivery. Each item(s) you return needs to be new, unused and in its original packaging in a saleable condition.
Please note that we do not offer exchanges.
The following items cannot be returned:
- Made to order
- Custom products
- Products marked as non-returnable within the product details
- Earrings
- Perishable goods
Oversized Furniture Returns
You have 14 days from receipt of your oversized furniture to return it.
The cost to return your oversized furniture is £100. Please note that any delivery costs incurred by the business or customer will not be refunded.
Items must be returned to us unused, in original packaging and in a resalable condition. If the item has not been returned in a fully saleable condition we reserve the right to refund on the item or deduct up to 50% of the original selling price from the refund amount.
Damaged or faulty items must be reported to Green2 at the point of delivery and signed for as damaged/faulty. If the delivery is signed for unchecked or not as damaged/faulty then you are fully liable for the goods.
Note: if you are unable to return an unwanted item within the 30-day limit due to restrictions relating to Covid-19 we will honour a late return as long as the item(s) meet the other terms of our returns policy for example; they are in a new and unused condition in their original packaging and in a saleable condition. Please contact our Customer Care team before the end of your 30 day limit to discuss this with us and arrange a late return.
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Send feedbackThanks for the feedback. We will improve this article.How to make a Return - UKWhilst we want you to love every piece as much as we do, we understand that sometimes things aren't just quite right. So it's OK if you change your mind - you have 30 days to return your item(s) from the date of delivery. Each item(s) you return needs to be new, unused and in its original packaging in a saleable condition.
All UK returns will be subject to a returns shipping charge. This charge will be a minimum of £4.00 depending on the product and returns method. The required amount will be charged during the return process. To find out how much your return will be please follow the ‘Start a Return’ steps and log into our Returns Portal.
If your item is faulty or incorrect, please contact our Customer Care team ahead of making a return.
Securely repack your items.
Login to our returns portal using your order number, this should start with R-xxx, and email address. Select your preferred tracked returns service. We have print at home, paperless and collection options available.
You’ll be emailed a shipping label or QR code to scan at your chosen drop-off point or collection point.
Keep an eye out for updates and tracking. You’ll get an email once we receive your returned item. Most returns are processed in a few days, but the money can take up to 14 days to appear back in your account.
Good to know...
- By choosing a paid service through our returns portal you will be provided with a fully tracked return service back to our warehouse.
- You have 14 days from receipt of your oversized furniture to return it. To return any oversized furniture items please contact Customer Care. The cost to return your oversized furniture is £100. Please note that any delivery costs incurred by the business or customer will not be refunded. Damaged or faulty items must be reported to Domestic Distribution at the point of delivery and signed for as damaged/faulty. If the delivery is signed for unchecked or not as damaged/faulty then you are fully liable for the goods.
RETURNS POLICY OVERVIEW
- Items must be returned to us unused, in original packaging and in a resalable condition, within 30 days of delivery.
- If your item is faulty or incorrect, please contact our Customer Care team ahead of making a return.
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Send feedbackThanks for the feedback. We will improve this article.How to make a Return - InternationalReturning an item(s) from outside of the UK is quick and easy. You have 30 days to return your item(s) from the date of delivery. Each item(s) you return needs to be new, unused and in its original packaging in a saleable condition. Please note that we do not cover the return shipping costs.
If your item is faulty or incorrect, please contact our Customer Care team ahead of making a return.
Securely repack your items.
Login to our returns portal using your order number, this should start with R-xxx, and email address. Select your preferred tracked returns service. We have print at home, paperless and collection options available.
You’ll be emailed a shipping label or QR code to scan at your chosen drop-off point or collection point.
Keep an eye out for updates and tracking. You’ll get an email once we receive your returned item. Most returns are processed in a few days, but the money can take up to 14 days to appear back in your account.
Good to know...
- By choosing a paid service through our returns portal you will be provided with a fully tracked return service back to our warehouse.
- You have 14 days from receipt of your oversized furniture to return it. To return any oversized furniture items please contact Customer Care. The cost to return your oversized furniture is £100. Please note that any delivery costs incurred by the business or customer will not be refunded. Damaged or faulty items must be reported to Domestic Distribution at the point of delivery and signed for as damaged/faulty. If the delivery is signed for unchecked or not as damaged/faulty then you are fully liable for the goods.
RETURNS POLICY OVERVIEW
- Items must be returned to us unused, in original packaging and in a resalable condition, within 30 days of delivery.
- If your item is faulty or incorrect, please contact our Customer Care team ahead of making a return.
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Send feedbackThanks for the feedback. We will improve this article.I live outside of the UK - how do I return my item(s) back to you?Returning an item(s) from outside of the UK is quick and easy. You have 30 days to return your item(s) from the date of delivery. Each item(s) you return needs to be new, unused and in its original packaging in a saleable condition. Please note that we do not cover the return shipping costs.
Please click the button below to return an item(s). Here you'll be able to view the courier(s) available and find full return instructions.
Please note, you do NOT need an AMARA account to create a return. All you need is your order number (don’t forget the R- at the beginning) and zip code as entered on your order
Please note if, on the rare occasion, your order arrives and your product isn’t in perfect condition; please contact our Customer Care team within 7 days of receiving your order. Please make sure to include clear photos and a description of the damage/fault as well as images of the packaging so we can help you further. Click here for more information.
For more information visit Returns & Refunds.
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Send feedbackThanks for the feedback. We will improve this article.What is your returns address?Our address to send your returns back to is:
Clipper plc c/o Amara
Unit 1
Saxon Avenue
Grange Park
Northampton
NN4 5EL
Northamptonshire
United KingdomPlease see our Returns & Refunds page for further information on making a return to us.
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Send feedbackThanks for the feedback. We will improve this article.Will you let me know when you've received my return?Yes. We will send you an email as soon as we have received your item(s). We will send another email when we've processed your return and issued a refund.
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Send feedbackSorry we couldn't be helpful. Help us improve this article with your feedback.Did you find it helpful? Yes No
Send feedbackThanks for the feedback. We will improve this article.Do you offer a returns collection service?We don't offer a returns collection service outside of the UK.
Please see our Returns & Refunds page for more information.
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Send feedbackSorry we couldn't be helpful. Help us improve this article with your feedback.Did you find it helpful? Yes No
Send feedbackThanks for the feedback. We will improve this article.Can I exchange an order?We are unable to offer exchanges. Please return any unwanted item(s) to us for a refund and place a new order for the item(s) you would prefer.
Please see our Returns & Refunds information page on how to return an item(s) to us.
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Send feedbackThanks for the feedback. We will improve this article.Can I return more than one order in the same parcel?Please return each order separately and include any packaging that forms part of the goods with your valid proof of purchase.
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Send feedbackSorry we couldn't be helpful. Help us improve this article with your feedback.Did you find it helpful? Yes No
Send feedbackThanks for the feedback. We will improve this article.What happens if I return my item(s) outside of the 30 days returns policy?If we receive your item(s) outside of the 30 days returns window (the 30 days is counted from the date of delivery) we are unable to accept your return and the item(s) will be sent back to you. This will be charged at our standard delivery service rate for your location.
If you are unable to return an unwanted item within the 30 day limit due to restrictions relating to Covid-19 we will honour a late return as long as the item(s) meet the other terms of our returns policy for example; they are in a new and unused condition in their original packaging and in a saleable condition. Please contact our Customer Care team before the end of your 30 day limit to discuss this with us and arrange a late return.
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Refunds
RefundsWhen will I receive a refund?
We try and process all returns as quickly as possible for you to get your refund, but please give us 7 days to process your return. You should receive a confirmation email when this is done. After this, it may take up to another 7 days for the money to get back to your payment method, as this depends on the banks' processes.
At certain times of the year, such as Christmas and public holidays, the processing time may be longer.
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Send feedbackSorry we couldn't be helpful. Help us improve this article with your feedback.Did you find it helpful? Yes No
Send feedbackThanks for the feedback. We will improve this article.How will I know when you've refunded me?Once we've received and processed your return and issued you with a refund we will send you an email to let you know.
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Send feedbackSorry we couldn't be helpful. Help us improve this article with your feedback.Did you find it helpful? Yes No
Send feedbackThanks for the feedback. We will improve this article.I've received my refund but it's for the wrong amount, what do I do?On the very rare occasion that a mistake is made with your refund please contact us and we'll rectify this as soon as possible for you.
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Send feedbackSorry we couldn't be helpful. Help us improve this article with your feedback.Did you find it helpful? Yes No
Send feedbackThanks for the feedback. We will improve this article.I've returned an order that I paid for with a gift card, how will I receive my refund?We'll send you a new gift card code via email once your return has been processed. We cannot reimburse the amount back onto the original gift card used.
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Returns