Placing Orders

What payment options are accepted?
We accept most well known payment methods: Alipay American Express (AMEX) Apple Pay Bancontact Gift Cards Giropay iDEAL Maestro Mastercard P24 ...
Mon, 9 Jan, 2023 at 5:22 PM
What is payment authentication?
Payment authentication or 3D secure are fraud prevention initiatives launched by card issuers. Verified by VISA (VbV) and MasterCard Secure Code (MSC) work...
Mon, 9 Jan, 2023 at 5:22 PM
Payment issues
If you are getting error messages when making a payment, please make sure you have entered all the details correct. You might want to contact your bank to m...
Mon, 9 Jan, 2023 at 5:23 PM
Why is my bank is showing two charges for my order?
We only take payment for an item after it has been processed. However, in the interim before processing, we will take an authorisation. An authorisation wil...
Mon, 9 Jan, 2023 at 5:23 PM
Can I cancel or make changes to my order?
If you would like to cancel your order, please contact our Customer Care Team within 45 minutes of placing your order, via phone or web chat. Whilst we try...
Thu, 26 Jan, 2023 at 9:12 AM
Can I order over the phone?
Yes! One of our dedicated Customer Care advisors can place an order over the phone with you - all you need is a valid email address and a credit/debit card....
Thu, 12 Jan, 2023 at 12:17 PM