Completed Orders

I've Used The Wrong Email Address When Placing My Order
We can amend this for you. Please contact us as quickly as possible with your order number; the first line of your address and correct email address
Tue, 10 Jan, 2023 at 9:34 AM
How Do I Find A VAT Invoice For My Order?
You can access your VAT invoice by logging into your AMARA account and clicking on the 'My Orders' tab. From here you can view your order and dow...
Wed, 11 Jan, 2023 at 10:32 AM
Will prices show on the paperwork or products in the parcel?
We don't include any prices or billing information in our orders. On the dispatch note, we state the delivery name and the items ordered. However, pric...
Tue, 10 Jan, 2023 at 9:34 AM
Wrong/Faulty item received
We’re sorry to hear there are issues with your order. Please use our contact form and attach images of the wrong/faulty items and we'll investigate th...
Mon, 9 Jan, 2023 at 5:19 PM
I'm missing item(s) from my order
We’re sorry there are items missing from your order. Please contact us as soon as you receive your order. We will need the following information to enable ...
Fri, 20 Jan, 2023 at 12:31 PM
My order has been cancelled, but it appears that I have still been charged
If your order has been cancelled, you will be refunded to your original method of payment within 3-5 days.  The time might depend on your banks processes. 
Mon, 9 Jan, 2023 at 5:20 PM
I haven’t received my gift card
Please check your or the recipient’s junk folder if you haven’t received your gift card or eVoucher. If you still can’t find it, please contact us and we w...
Mon, 9 Jan, 2023 at 5:21 PM