Completed Orders

Wrong/Faulty item received
We’re sorry to hear there are issues with your order. Please use our contact form and attach images of the wrong/faulty items and we'll investigate thi...
Mon, 9 Jan, 2023 at 5:19 PM
I'm missing item(s) from my order
We’re sorry there are items missing from your order. Please contact us as soon as you receive your order. We will need the following information to enable ...
Wed, 21 Jun, 2023 at 1:40 PM
Why has my order/item(s) been cancelled?
Sorry your order or item(s) have been cancelled. If the item(s) you've ordered are out of stock at the time of packing your order, we need to cancel it...
Mon, 12 Jun, 2023 at 10:17 AM
My order has been cancelled, but it appears that I have still been charged
If your order has been cancelled, you will be refunded to your original method of payment within 3-5 days.  The time might depend on your banks processes. 
Mon, 9 Jan, 2023 at 5:20 PM
I haven’t received my gift card
Please check your or the recipient’s junk folder if you haven’t received your gift card or eVoucher. If you still can’t find it, please contact us and we w...
Mon, 9 Jan, 2023 at 5:21 PM