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Returns & Refunds
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Returns
ReturnsHow to make a Return - UK
Whilst we want you to love every piece as much as we do, we understand that sometimes things aren't just quite right. So it's OK if you change your mind - you have 30 days to return your item(s) from the date of delivery. Each item(s) you return needs to be new, unused and in its original packaging in a saleable condition.
All UK returns will be subject to a returns shipping charge. This charge will be a minimum of £4.00 depending on the product and returns method. The required amount will be charged during the return process. To find out how much your return will be please follow the ‘Start a Return’ steps and log into our Returns Portal.
If your item is faulty or incorrect, please contact our Customer Care team ahead of making a return.
Securely repack your items.
Login to our returns portal using your order number, this should start with R-xxx, and email address. Select your preferred tracked returns service. We have print at home, paperless and collection options available.
You’ll be emailed a shipping label or QR code to scan at your chosen drop-off point or collection point.
Keep an eye out for updates and tracking. You’ll get an email once we receive your returned item. Most returns are processed in a few days, but the money can take up to 14 days to appear back in your account.
Good to know...
- By choosing a paid service through our returns portal you will be provided with a fully tracked return service back to our warehouse.
- You have 14 days from receipt of your oversized furniture to return it. To return any oversized furniture items please contact Customer Care. The cost to return your oversized furniture is £100. Please note that any delivery costs incurred by the business or customer will not be refunded. Damaged or faulty items must be reported to Domestic Distribution at the point of delivery and signed for as damaged/faulty. If the delivery is signed for unchecked or not as damaged/faulty then you are fully liable for the goods.
RETURNS POLICY OVERVIEW
- Items must be returned to us unused, in original packaging and in a resalable condition, within 30 days of delivery.
- If your item is faulty or incorrect, please contact our Customer Care team ahead of making a return.
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Returns