Back to site
Logo
Back to site
Submit ticket

How can we help you?

  • Delivery
    • Delivery Methods
    • Delivery FAQs
  • Orders & Payments
    • Completed Orders
    • Placing Orders
    • Product Info
  • Returns & Refunds
    • Returns
    • Refunds
  • Our Services
    • Trade
    • Sofa.com
  • My Account
    • Getting Started
    • Technical Issues
  • Site Policies
    • Terms & Conditions
    • Other Policies
    • Privacy and Cookies Policy
  • Contact Us
  • Delivery
    • Delivery Methods
      Delivery Methods
    • Delivery FAQs
      Delivery FAQs
  • Orders & Payments
    • Completed Orders
      Completed Orders
      I'm missing item(s) from my order

      We’re sorry there are items missing from your order.

      Please contact us as soon as you receive your order. We will need the following information to enable a member of our Customer Care team to advise on the best solution:

      • Your order number (This should start with R-xxx)
      • Details of the item that is missing - product name and description
      • Images of the open package with the items that you did receive (if you ordered more than 1 item)
      • Images of the packaging - including any damage to the packaging

      Did you find it helpful? Yes No

      Send feedback
      Sorry we couldn't be helpful. Help us improve this article with your feedback.

      Did you find it helpful? Yes No

      Send feedback
      Thanks for the feedback. We will improve this article.
    • Placing Orders
      Placing Orders
    • Product Info
      Product Info
  • Returns & Refunds
    • Returns
      Returns
    • Refunds
      Refunds
  • Our Services
    • Trade
      Trade
    • Sofa.com
      Sofa.com
  • My Account
    • Getting Started
      Getting Started
    • Technical Issues
      Technical Issues
  • Site Policies
    • Terms & Conditions
      Terms & Conditions
    • Other Policies
      Other Policies
    • Privacy and Cookies Policy
      Privacy and Cookies Policy
  • Contact Us

Can't find what you're looking for?

Customer services

  • faq’s
  • Orders & Payments
  • Delivery & Returns
  • Track Order

Information

  • my account
  • wish list

About us

  • careers
  • terms & conditions
  • Promotion Terms
  • Privacy policy
  • Corporate

© AMARA Retail Limited 2023

Article views count