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      Delivery FAQs
      I’ve not received an email about my order

      We are currently seeing a high volume of customer orders being placed, this is introducing a slight delay with the order appearing on our systems.

      If you've placed an order; but wondering why you can't see it in your account yet (or haven't had your confirmation email) - please don't worry, It'll just take a bit longer for your order to appear. It could take a couple of hours. 

      Please also note, our Customer Service team will also not be able to see/check your order in the first couple of hours due to the same delay.

      If you have a login to the website; we'd recommend you allow a couple of hours and after then you will be able to see your orders in your order history.

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  • Orders & Payments
    • Placing Orders
      Placing Orders
    • Completed Orders
      Completed Orders
    • Product Info
      Product Info
  • Returns & Refunds
    • Returns
      Returns
    • Refunds
      Refunds
  • Our Services
    • Sofa.com
      Sofa.com
  • My Account
    • Getting Started
      Getting Started
    • Technical Issues
      Technical Issues
  • Site Policies
    • Terms & Conditions
      Terms & Conditions
    • Other Policies
      Other Policies
    • Privacy and Cookies Policy
      Privacy and Cookies Policy
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