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Knowledge base
Delivery
Delivery Methods
3
Delivery Options
European Delivery Costs
Rest of the World Delivery Costs
Delivery FAQs
8
Where is my order?
Tracking delivery
Can I track my delivery overseas?
Order confirmation
Customs charges and import duties
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AM - Orders & Payments
Completed Orders
5
Wrong/Faulty item received
I'm missing item(s) from my order
Why has my order/item(s) been cancelled?
My order has been cancelled, but it appears that I have still been charged
I haven’t received my gift card
Placing Orders
5
What payment options are accepted?
What is payment authentication?
Payment issues
Why is my bank is showing two charges for my order?
Can I cancel or make changes to my order?
Product Info
2
Item out of stock?
Is there a limit to how many products I can buy?
Payments
0
AM - Returns & Refunds
Returns
6
Extended Christmas Returns Policy
How to make a Return - UK
How to make a Return - International
Can I exchange an order?
Can I return more than one order in the same parcel?
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Refunds
3
How will I receive a refund?
When will I receive a refund?
I can't see a refund on my bank statement
AM - Our Services
Trade
0
Sofa.com
8
WHAT WILL HAPPEN ON THE DAY OF MY DELIVERY?
AM I ABLE TO RETURN MY SOFA.COM ITEM?
CAN I ADD ITEMS TO OR MAKE CHANGES TO MY ORDER?
ARE THERE ANY DELIVERY RESTRICTIONS FOR MY SOFA.COM ITEMS?
HOW WILL I FIND OUT ABOUT MY DELIVERY DATE?
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Made To Order
0
Personal Shopping
0
My Account
Getting Started
7
How do I register for an account?
How do I create or change my password
How can I change details and marketing preferences?
How do I create or change my email address?
How do I buy online?
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Technical Issues
5
Add to safe sender list
I’m having problems signing in. What can I do?
I'm experiencing issues using the website
I'm experiencing issues with the App
How can I change details and marketing preferences?
Site Policies
Terms & Conditions
13
WHO WE ARE
PLACING AN ORDER
DESCRIPTION AND PRICING OF GOODS
DELIVERY AND RETURNS
GENERAL
View all 13
Other Policies
4
Fur Policy
Guide To PEGI Ratings
Customer Service Opening Times
Complete Savings
Privacy and Cookies Policy
1
PRIVACY AND COOKIES
