Returns
- Extended Christmas Returns Policy We’ve extended our usual returns timeframe to give customers peace of mind when shopping during the festive period. F...
- I need to return an item bought online You have 28 daysto return your item You pay from £4.99 per return Once returned, allow14 days to be refunded ...
- Return an item bought online, shipped from a brand partner You have 28 daysto return your item You will need to pay for the returns postage Once returned, allow14 days t...
- Can I cancel or make changes to my order? I need to cancel my orderWe start processing orders straight away, so we may not be able to stop your order before it...
- Can I exchange an order? No, we do not exchange items.In the event you change your mind, you may be able to return an online item for a full r...
- Can I return more than one order in the same parcel? No. Please return each order separately and include any packaging that forms part of the goods with your valid proof ...
Refunds
- How will I receive a refund? We try and process all returns as quickly as possible for you to get your refund. You should receive a confirmation e...
- When will I receive a refund? We try and process all returns as quickly as possible for you to get your refund. If you arranged your return on our ...
- I can't see a refund on my bank statement Please allow 7 days for the refund to appear in your bank account.