Hidden Bot FAQ
- Where do I sent the denial of receipt form If you received your denial of receipt via our chatbot we will have already sent you an email including details inclu...
- Fraudulent activity on my account We're truly sorry to hear about the fraudulent activity on your account, and we understand how frustrating this situa...
- Customer Service Opening Times Our regular opening times are as follows:Monday - Friday 8 am - 8 pmSaturday & Sunday 9 am - 6pm
Technical Issues
- Add to safe sender list Sometimes you may run into trouble and not receive account emails that we are sending to you. That’s problematic beca...
- I'm experiencing issues using the website You can refer to the product page and press deliveries to see what options are available.We're sorry to hear you are ...
- What to do if you’ve been targeted by a scam If you placed an order on a fraudulent website believing it was ours, we understand the frustration this can cause. A...
- Tips for staying safe online Online threats like hacks, scams, and cyber-crime are common in today’s digital world, but taking a few simple precau...
- I’m having problems signing in. What can I do? If you have an account with us, please make sure you are using the same email address and password as you used when s...
Getting Started
- How do I create or change my email address? For our customers’ security we don’t allow change of email address. If you need to use an alternative email address, ...
- How do I buy online? You can search for items in a few different ways, to then add them to your shopping cart.There's a search function at...
- Unsubscribe/Delete Account Having an account is free and enables you to shop easily without having to enter your details each time. It also give...
- How can I change details and marketing preferences? You can see and manage most of your details when you login.Head over to My Account to manage your account and passwor...
- How do I create or change my password Reset my passwordIf you already have an account with us but can't remember your password, please head over to my acco...
- How do I register for an account? Register an account with us to get the benefit of having your orders and order history in one place and you can take ...