Delivery FAQ's

What happens if your shipping partner loses my parcel?
This rarely happens but if this situation does arise then please contact us and we can investigate this for you.
Thu, 12 Jan, 2023 at 9:19 AM
How do I request a shipping quotation to a country that hasn't got a shipping rate worked out?
If a shipping charge doesn't display for you the shipping country you've selected, we can do a custom shipping quote for you, to do this please fo...
Tue, 10 Jan, 2023 at 9:34 AM
Where is my order?
If you haven't got your order yet, it might be because it is still out for delivery. Perhaps the courier have tried to deliver but you weren't in?...
Thu, 12 Jan, 2023 at 10:23 AM
Tracking delivery
In our dispatch email you'll have your unique tracking number for your order. Please check your junk folder, if you haven't got the email. Sta...
Thu, 12 Jan, 2023 at 10:25 AM
Can I track my delivery overseas?
We make it easy for you to track your delivery no matter where it is. Once your order has been processed by us, you should receive an email informing you of...
Mon, 9 Jan, 2023 at 4:44 PM
Order confirmation
Once you've placed your order we will send you an order confirmation email, detailing what you bought, cost and delivery option. We will also send you...
Thu, 12 Jan, 2023 at 10:26 AM
Customs charges and import duties
If you order from us from outside the EU, there might be import duties and taxes to pay to get your parcel. These charges are usually levied when the order ...
Mon, 9 Jan, 2023 at 4:46 PM
Why is my order late?
Depending on what delivery option you selected your order might still be out for delivery. three (3) to five (5) days. Next Day Delivery - next day if you...
Thu, 12 Jan, 2023 at 9:21 AM
Why has my order/item returned to sender?
Our delivery partners will attempt to deliver your order three times.  Sometimes there might be problems finding or accessing the delivery address, and if ...
Mon, 9 Jan, 2023 at 4:47 PM
I’ve not received my parcel, yet the status says it’s been delivered
Sorry to hear you're having problems with your order. If the courier was unable to reach you when they tried to deliver your goods, they may have deli...
Mon, 9 Jan, 2023 at 4:47 PM