Electrical products have a 1 year’s manufacturer’s warranty. If the product becomes faulty within the warranty the customer must contact Amara and follow the troubleshooting steps advised which should solve the issue. If not then AMARA will arrange for a courier to collect the product and return it to the UK service center provided by Bugatti ‘Luxx Design.’ The service center will have the decision as to whether the product can be repaired or if it needs to be replaced.
If the product is returned the packaging is to be provided by the customer. Care must be taken to wrap the product to avoid damage in transit, neither AMARA or Luxx Design will be responsible for any damage that occurs in transit.
When the warranty has expired the customer should contact Luxx Design directly but can speak to our customer services if they require further assistance.
Please note a replacement product does not have a new warranty, the warranty is dated from the original purchase.
Newgate Clocks
All Newgate clocks are guaranteed for 2 years from the date of purchase. Space Hotel and Jones clocks purchased directly from Newgate World are guaranteed for 12 months from the date of purchase. This warranty includes mechanical and material failures but does not include damage caused by improper use, tampering, environmental damage, physical damage, or battery leakage.
If your clock has a genuine defect that satisfies the conditions of the warranty and is within the warranty period we will, at our discretion and without cost to you, complete the necessary replacement of parts and/or rectify a fault or action any repair as identified by one of our fully trained technicians, or replace the clock for the same, or similar clock should an exact replica not be available.
