If the goods you receive are incorrect, damaged or defective, or you’ve received an incorrect quantity, we require you to notify us in writing at our contact address within 7 days (standard orders). This is extended to 14 days for Trade Account orders. For any oversized furniture orders we require you to notify us in writing at our contact address within 48 hours of the delivery. We cannot accept any liability unless you notify us in accordance with these terms and conditions. All original packaging must be kept for damaged items as proof of the condition the goods were received in.
For damaged oversized furniture items the customer must notify Domestic Distribution upon delivery for this to be added to the POD when the customer signs for the delivery. If the delivery is signed for unchecked, the customer is then fully liable for the items. If the customer does not mark the delivery as damaged AMARA are not liable for damaged goods.
If you notify a problem to us under clause 20.1 or 20.2 above, our only obligation will be, at your option:
To make good any shortage or non-delivery
To replace or repair any goods that are damaged or defective where it is proportionate and possible to do so; or
To provide a refund to you of the amount paid by you. All rights are reserved as to the manner or form of refund
Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expense (including loss of profits business or goodwill) howsoever arising out of any problem you notify to us under this condition. Save as precluded by law we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods.
You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our Site. The importation of certain goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase.
20.6 Nothing in these Conditions is intended to limit any rights you may have as a consumer neither under applicable local law or other statutory rights that may not be excluded nor in any way to exclude liability for any death or personal injury resulting from our negligence.
