Please see our Delivery Methods articles for the latest charges.
Our aim is to deliver all orders within the specified times once receipt of payment has been confirmed. All deliveries are subject to stock availability and security checks. Delivery will be made to the address provided. If the product is paid for by PayPal it will be delivered to the address which is registered with PayPal. The site is unable to change the address due to PayPal’s security policy.
Whilst we will make every effort to deliver within the time stated on our website, we will not be liable for any loss caused to you by late delivery or for late deliveries as a result of Carrier actions which are beyond our control save as precluded by law. We will endeavour to deliver within 30 days of the contract being entered into. Please contact us at customerservices@amara.com as soon as possible if you do not receive your goods within a reasonable time. We will endeavour to get your goods to you as soon as possible or you may cancel your order. You will be refunded once the goods have been returned to us in good order or classified as lost by the Carrier Company.
We will attempt to deliver your order to the delivery address stated on your order form. AMARA will not be liable for any missing parcels should the delivery address have been entered incorrectly. If products are returned to us as undeliverable either because of an incorrect address or because of customer failure to contact the courier company or collect the goods from the depot where requested, we shall refund the price of the products less delivery costs incurred by us in sending out the goods plus any additional costs charged to us by the courier company for returning the goods to us. If we have to re-dispatch the order, if it has been returned to us, for reasons outside of our control there may be a charge.
Click and Collect orders will be held for 7 days only, if the order is not collected in this time, the customer will be charged for this to be returned to AMARA. Please note customer’s require proof of identification upon collection.
Oversized furniture items requiring a Two Man delivery can only be delivered up to three flights of stairs unless there is access to a lift (depending on the size of both the oversized furniture and the lift). Please note, Standard Delivery for oversized furniture is 1-2 weeks.
AMARA will not be held responsible for any items that do not fit in the address they are being delivered to.
If our courier is unable to deliver an oversized furniture item, an oversized furniture failed delivery charge of £50 will be charged to the customer.
If the products we deliver to you are damaged or we have sent you the incorrect goods or quantity, please contact us within seven (7) days of delivery at customerservices@amara.com. We require you to notify us within seven (7) days to ensure a prompt response from us. Please do not sign for any packages that are damaged or opened. We cannot accept any liability for goods which are damaged or sent in error unless you notify us pursuant to these terms and conditions.
For oversized furniture items, damaged or incorrect goods need to be reported within 48 hours of receipt. This time limit will also apply to split dispatch orders. It will be stated on the delivery note at the time of delivery if the item is part of a split dispatch. Original packaging should be kept for damaged or incorrect items.
For damaged oversized furniture items the customer must notify Domestic Distribution upon delivery for this to be added to the POD when the customer signs for the delivery. Please see our liability section for more information.
UK and international delivery charges
Please see our Delivery Methods articles for the latest charges.
All our deliveries are sent out using a signed for courier service. For security purposes, we do not deliver to P.O. Box numbers.
Some products that are dispatched directly from the supplier may incur an additional delivery charge; this will be notified in the basket area.
30 day money back guarantee
In addition to clause 12 we also offer a 30 day money back guarantee for non-perishable goods. If the goods you receive are faulty as at the day of delivery, you have 30 days from the date of delivery to make use of this money back guarantee. Please note, this policy doesn’t extend to oversized furniture items.
If you have purchased an item within the last 30 days and are not happy with it, please refer to the instructions provided in the order you received, alternatively email customerservices@amara.com for assistance. You will need to return the item, unused, in its original packaging and in a resalable condition, enclosing your order confirmation.
All UK returns will be subject to a minimum returns shipping charge of £4.00. Prices may increase depending on the product and returns method. The required amount will be charged during the return process.
For oversized furniture returns the 30 day guarantee will not apply, please contact our Customer Care Team to arrange this. Oversized furniture items will also need to be returned, unused, in their original packaging and in a resalable condition.
Once the item has been received and checked, if it is established by AMARA that the item was not faulty or damaged at the date of delivery, you will be notified of this determination within 48 hours of receipt. In such circumstances you will not be entitled to a refund under the 30 day money back guarantee. You will be entitled to request that the item is returned to you and you will be responsible for the cost of postage
Please note we will not be responsible for items lost or damaged in transit during return, even if the service is provided by our courier service mentioned at clause 12.8 above. However, we will endeavour to claim on the customer's behalf if one of our couriers is used.
Save as required by law, this 30 day money back guarantee does not apply to perishable products or those products marked with an asterisk (*) or where indicated in the product description
Refunds are processed by the original payment method. If the card used to make the original payment has expired, we will offer PayPal or bank transfer as an alternative.
If the goods supplied are faulty on the day of delivery, you have the right to reject the goods as outlined within this section. If you have been unable to notify us or to return the goods within 30 days you have six months from the date of delivery to request the right to the repair or replacement of the goods, or the right to a reduction of the price of the goods within a reasonable time. AMARA reserves the right to refuse to repair the goods where it is disproportionate and or not possible to do so. Save as precluded by law, we do not accept any liability for faulty goods about which we have not been notified within six months of the date of delivery.
Please note that any returned items that are received outside of the 30 day return period will not be accepted for a refund and will be returned to the original delivery address. Please note that re-dispatch charges will apply and must be paid in full prior to the parcel being released for return.
We are extending our returns policy for Christmas. Items purchased from Monday 24th October 2022 up to and including Saturday 17th December 2022 are eligible for extended returns. Items purchased during these dates can be returned up until Monday 16th January 2023. Items purchased after Saturday 17th December 2022 will be subject to our standard returns policy and can be returned up to 30 days after the date of delivery. Your returned item(s) will need to be with us on or before Monday 16th January 2023 to be eligible for a refund. Normal Returns T&Cs apply
