Having placed an order online or on the telephone you will receive a total of three emails providing you have an email address:
The first email is a confirmation email which you should receive immediately after your order is placed. If for any unusual reason there is a problem you will be contacted promptly and if your order cannot be met or if there is a delay in dispatch you will be notified. We will not collect any funds until we are ready to dispatch your items except for Paypal transactions and oversized furniture orders(see clause 10). Please note some banks will reserve the funds for a short period of time before payment is due. A confirmation email does not guarantee that we can meet your order.
Having placed an order online or on the telephone you will receive a total of three emails. For oversized furniture orders we also will take a telephone contact number from you for our courier to contact you directly to arrange delivery.
The third email is simply a follow up requesting feedback (from Trust Pilot, an independent review company) to ensure you are satisfied with our service.
Price
Prices are as displayed on our UK Site and are in British Pound Sterling. United States and Australia sites have their own terms and conditions. Currency is picked up by the IP address on a customer’s first visit to the Site.
We try to ensure that prices shown on our Site are accurate, but they will still need to be validated before your order is processed. If there is a price difference, we will contact you immediately and should you wish to cancel your order, we will refund any money.
Prices displayed are inclusive of VAT but exclude delivery charges where applicable. Please see the Delivery section below for details of our charges.
Prices of some brands may vary between certain territories.
Please note we accept US dollars, Australian Dollars, Euros, United Arab Emirates Dirham, New Zealand Dollar, Swedish Krona, Danish Krone, Norwegian Krone and Canadian Dollars.
Payment
Payment when ordering online can be by credit and debit card, Apple Pay, Paypal or if you wish to pay in Euros and have your goods delivered to Germany then you can pay by Sofort, payment is debited when the stock has been confirmed as ready for dispatch. Please note that we do not accept cheques or bankers drafts as a payment method.
To ensure that shopping online is secure, your credit/debit details will be encrypted so as to minimise the risk of your details being read by an unauthorised individual as they are sent to us over the Internet.
If payment for goods is made by bank transfer, goods will only be dispatched when the funds are cleared.
Please note that phone orders can only be placed in Sterling, Euros, US Dollars and Australian Dollars.
For oversized furniture orders requiring a Two-man delivery service, payment will be taken at the time the order is placed.
You will be notified of its arrival date prior to check-out and again in your order confirmation.
Order on Request products: there are some products on our site that we don’t hold stock of but they are available to order.
The estimated timescale that the order of request product is expected to arrive into our warehouse and then be shipped to the customer (once an order has been placed by the customer) is displayed in weeks, for example ‘stock expected 7 – 8 weeks’.
The stock expected timeframe is an estimation only, if an order is placed for an order on request product we will update you, via email, of any changes to this timeframe.
When placing an order for an order on request product, we will take payment at the time of placing the order, and we will then order the stock on your behalf.
When placing an order for an order on request product, you agree that you will not be receiving the product within 30 days, instead, you agree that you will be receiving the product in the estimated timeframe as displayed on the product page which will be confirmed in your order confirmation email.
All custom orders placed via our admin teams with a value of £500+ will be subject to a non-refundable deposit of 50% of the total order value.
Contract
No contract will exist between AMARA Retail Ltd and the customer until goods are dispatched. Acceptance will be deemed complete and effectively communicated at this time.
A legally binding contract is created when the goods are dispatched.
Ownership will pass when the goods are dispatched
Right to cancel your contract
You may cancel your contract with us for the goods you order at any time up to the end of the 14 days from the date you receive the ordered goods.
You do not need to give us any reason for cancelling your contract nor will you have to pay a penalty.
You cannot cancel your goods if they are perishable.
To cancel your contracts please email us at customerservices@amara.com.
Orders are dispatched promptly, therefore we are unable to cancel or amend your order once you have received your order confirmation. If you still wish to cancel your order, please return your order once received, in accordance to our returns policy.
All international returns must be marked clearly on the outside with ‘Returned Goods’ to avoid import duty. Any import duty & returns costs will be deducted from the refund.
Upon receipt of the goods we will credit the purchaser within 48 hours with the purchase price less any handling charge which may have been incurred. We will not be responsible for any refund of postage or carriage.
If your goods need to be returned by freight you will be responsible for the cost of this, though it may be arranged by AMARA if required.
Please note we do not have an exchange policy.
Please note the returns policy differs for oversized furniture and Bugatti products. Please click here to see specific terms and conditions.
Under Consumer Contracts Regulations 2015, if you buy online or by phone, your consumer rights entitle you to a full refund if this is requested in writing within 14 days of receipt of your goods. This includes any standard delivery charge charged on your order, but excludes any charges incurred in returning the order to us. If a return is not requested within 14 days, we will refund the purchase price but not any delivery costs incurred by us in sending the order to you or incurred by you in returning the goods to us.
We recommend that an insured service is used to ensure safe arrival of the return. Where the product has been damaged either while in the customer’s care, or on the return journey to AMARA, we reserve the right to deduct the amount it costs to rectify the damage from the return amount.
If you would like to return your order to us – in accordance with our Returns Policy we would recommend arranging your return via our Returns Portal. If you chose to return your order via your own method then the responsibility of the return lies with you – the customer and AMARA will not accept liability for any lost or damaged returns.
Cancellation by us
We reserve the right to cancel the contract between us if:
We have insufficient stock to deliver the goods you have ordered.
We do not deliver in your area.
One or more of the goods you ordered was listed as the incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.
If we cancel your contract we will notify you by email and will credit to your account any sum deducted by us from your credit card as soon as possible but in any event within 30 days of your order. We will not be obliged to offer any additional compensation for consequential loss or disappointment suffered.
International Orders
Customers purchasing from the European Union will have orders delivered duty paid. These costs are included in the final purchase price, and you should not have to pay any additional costs to receive your order. Product exceptions: For certain oversized products a delivery quote will need to be processed for them to be sent outside of the UK, these items are exempt from free postage. In order to see if this applies, please check the delivery tab on the product page.
For customers purchasing from Saudi Arabia, Hong Kong, Singapore, United Arab Emirates and Australia we are now offering international orders delivery duty paid (DDP) where customers will be able to prepay required taxes and duties at checkout. For customers paying taxes and duties this way, there will be no additional payments due by their local authorities when their order is delivered.
All other international customers purchasing will have orders delivered duty unpaid (DDU) and will be charged for the items purchased and shipping costs only. Import duty or tax costs (where applicable) will be invoiced to you directly from DHL or UPS or an import broker appointed by you. We recommend you contact your local customs authority to determine a landed cost price prior to purchase completion, as some countries have thresholds where no import taxes or duty fees will need to be paid, for example in Canada under CAN$20.
For international customers that pay import duties and tax costs on their order - either via our checkout or directly to the carrier or an import broker that is appointed by you, please be aware that when you return an item back to us - as per our Returns Policy, you will be refunded the item amount but you will not be refunded any import duties and tax costs.
If you are ordering from Australia all prices include AU GST. For orders over AUD $1,000 you will have to pay local import duties and taxes. GST receipts can be provided as proof of payment.
Please keep a record of any import duties or tax costs incurred and paid for by yourself that relate to your order. In the instance of non-delivery or a problem with your order, if you cannot provide proof of payment for these additional costs, we are unable to issue a refund or replacement.
Please note no electrical items are sold overseas.
If you are ordering products to be delivered to someone else, please make sure they are aware they will be responsible for these additional charges. We have no control over these charges and cannot predict what they may be, so we are unable to offer any assistance on these processes. We would advise that you check the import charges applicable in any country before ordering products to be delivered there.
Please note that we aim to dispatch all international orders within 24 hours. Estimated delivery times are to be used as a guide only and commence from the date of dispatch. AMARA Retail Ltd Limited is not responsible for any delays caused by destination customs clearance processes
International sites will have their own terms and conditions.
Please note some items are classed as freight and are restricted from the normal delivery terms and pricing structure. A delivery quote will be required which can be arranged online by adding to the basket and following the steps.
International orders exceeding 10 units or 30kg are subject to requiring a bespoke delivery quote which will be provided by AMARA.
Orders going to the United States that are either a) over $2,500 or b) over $250 and contain products that have been manufactured in China, require formal clearance through U.S. customs. As per the U.S. Customs Border Protection (CBP) regulations, our carrier will require the customer’s Employee Identification Number (EIN) or Social Security Number (SSN) to clear the formal customs clearance process. For further information please see here. If this information is not provided, your order will be returned to us for a refund and any returns costs incurred by the carrier will be deducted from your refund.
Orders going to Spain that exceed €150 require clearance through Spanish customs, this means the customer will need to provide their DNI number. AMARA will reach out to the customer to obtain the DNI number before the order is despatched from our warehouse. If this information is not provided, your order will be returned to us for a refund and any returns costs incurred by the carrier will be deducted from your refund.
Orders going to New Zealand that are over NZ$1,000 may require a client code as part of the import and export entry preparation and customs clearance process. When the client code is required our carrier will reach out to the customer requesting this information. If this information is not provided, your order will be returned to us for a refund and any returns costs incurred by the carrier will be deducted from your refund.
Orders going to a business address in the European Union will need to be shipped with the customer’s EORI number. This is a unique business identification ID code used to track and register customs information in the EU, assigned by the member state where your company is established. AMARA will reach out to the customer to obtain the EORI number before the order is despatched from our warehouse. If this information is not provided, your order will be returned to us for a refund and any returns costs incurred by the carrier will be deducted from your refund.
