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Knowledge base
Delivery
Delivery Methods
3
Delivery Options
European Delivery Costs
Rest of the World Delivery Costs
Delivery FAQs
8
Where is my order?
Tracking delivery
Can I track my delivery overseas?
Order confirmation
Customs charges and import duties
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AM - Orders & Payments
Completed Orders
5
Wrong/Faulty item received
I'm missing item(s) from my order
Why has my order/item(s) been cancelled?
My order has been cancelled, but it appears that I have still been charged
I haven’t received my gift card
Placing Orders
6
What payment options are accepted?
What is payment authentication?
Payment issues
Why is my bank is showing two charges for my order?
Can I cancel or make changes to my order?
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Product Info
2
Item out of stock?
Is there a limit to how many products I can buy?
Payments
0
AM - Returns & Refunds
Returns
5
How to make a Return - UK
How to make a Return - International
Can I exchange an order?
Can I return more than one order in the same parcel?
What happens if I return my item(s) outside of the 30 days returns policy?
Refunds
3
How will I receive a refund?
When will I receive a refund?
I can't see a refund on my bank statement
AM - Our Services
Trade
6
How do I apply for a Trade Account?
Am I eligible for a trade account?
Can I get a VAT invoice for my trade order?
How do I see if a product is in stock?
Do I have to meet a minimum spend?
View all 6
Sofa.com
8
WHAT WILL HAPPEN ON THE DAY OF MY DELIVERY?
AM I ABLE TO RETURN MY SOFA.COM ITEM?
CAN I ADD ITEMS TO OR MAKE CHANGES TO MY ORDER?
ARE THERE ANY DELIVERY RESTRICTIONS FOR MY SOFA.COM ITEMS?
HOW WILL I FIND OUT ABOUT MY DELIVERY DATE?
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Made To Order
0
Personal Shopping
0
My Account
Getting Started
7
How do I register for an account?
How do I create or change my password
How do I change details such as my payment/contact preferences?
How do I create or change my email address?
How do I buy online?
View all 7
Technical Issues
3
Add to safe sender list
I’m having problems signing in. What can I do?
I’ve found an issue with your website.
Recognition
0
Site Policies
Terms & Conditions
13
WHO WE ARE
PLACING AN ORDER
DESCRIPTION AND PRICING OF GOODS
DELIVERY AND RETURNS
GENERAL
View all 13
Other Policies
5
Third Parties
Fur Policy
Covid-19 Information
Guide To PEGI Ratings
Customer Service Opening Times
Privacy and Cookies Policy
1
PRIVACY AND COOKIES
