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Knowledge base
AM - Delivery
Delivery Methods
6
UK - Delivery Options & Costs
Europe Delivery Options & Costs
North America - Delivery Options & Costs
Middle East - Delivery Options & Costs
Rest of the World - Delivery Options & Costs
View all 6
Delivery FAQ's
11
What happens if your shipping partner loses my parcel?
How do I request a shipping quotation to a country that hasn't got a shipping rate worked out?
Where is my order?
Tracking delivery
Can I track my delivery overseas?
View all 11
AM - Orders & Payments
Completed Orders
7
I've Used The Wrong Email Address When Placing My Order
How Do I Find A VAT Invoice For My Order?
Will prices show on the paperwork or products in the parcel?
Wrong/Faulty item received
I'm missing item(s) from my order
View all 7
Placing Orders
12
How Are Orders Packaged
Can I order over the phone?
Is the ordering process secure?
Can I place a wholesale order?
Can I order or reserve an Out of Stock item?
View all 12
Product Info
2
Item out of stock?
Is there a limit to how many products I can buy?
Payments
2
Paying With Klarna
Gift Cards
AM - My Account
Getting Started
10
How can I change my data preferences?
How do I delete my account?
How do I manage my account?
Can I create a wishlist?
How do I register for an account?
View all 10
Technical Issues
3
Add to safe sender list
I’m having problems signing in. What can I do?
I’ve found an issue with your website.
AM - Site Policies
Terms and Conditions
17
General
Privacy
Placing an Order
Delivery & Returns
Liability
View all 17
Privacy and Cookies Policy
0
AM - Our Services
Personal Shopping
6
Gift Finding Service
Can I have a gift message included in my order?
Can I have my order gift wrapped?
Do you offer a wedding gift list service?
Interior Design service
View all 6
Trade
6
How do I apply for a Trade Account?
Am I eligible for a trade account?
Can I get a VAT invoice for my trade order?
How do I see if a product is in stock?
Do I have to meet a minimum spend?
View all 6
Made To Order
7
When will I be charged for my Made to Order item?
Who will deliver the Made to Order furniture?
Are there any delivery restrictions for Made to Order items?
Will Made to Order furniture items be brought into my home?
What happens if I miss my delivery slot for my Made to Order furniture?
View all 7
AM - Returns & Refunds
Returns
10
What is your returns policy?
How to make a Return - UK
How to make a Return - International
I live outside of the UK - how do I return my item(s) back to you?
What is your returns address?
View all 10
Refunds
4
When will I receive a refund?
How will I know when you've refunded me?
I've received my refund but it's for the wrong amount, what do I do?
I've returned an order that I paid for with a gift card, how will I receive my refund?
